Professional Experience Front Office

Permanent Address: */** Netaji Nagar

Kolkata ****92

Contact number 705-***-****

Email address ac2ay7@r.postjobfree.com

Job Objective

To strive for excellence in my field of work; play vital role for growth in the organization and to grow with it; while concentrating on qualities like Attitude, Performance, Teamwork and Competition, as these are the raw materials that go in the act of winning.To be the most successful female the industry has experienced.

Professional Experience

Industrial Trainee with The ITC Sonar, Kolkata

Successfully completed 17 weeks of Industrial Training as a part of IHM curriculum (4th semester)

Completed training in all major departments as scheduled

Operational Trainee with The Oberoi Grand,Kolkata

From June 15,2016 to September 1,2016; reporting to the housekeeping department.

Spend considerable time in the department and learnt the job of the guest room attendant.

Prepare reports and presentation as and when assigned

Guest Service Associate with the J W Marriott

From September 5,2016 to Jan 31,2017 reporting to the front office as a receptionist.

Followed all the processes and ensured guest satisfaction to the top.

Ensure to establish good rapport with guests and maintain good guest relationship

Ensure to handle guest complaints in courteous and efficient manner; and make sure problems are resolved satisfactorily

Achievements

Was awarded as the best employee of the month in the month of November-december from the Marriott Kolkata.

Received various appreciation through certificates for the hardwork and the guest satisfaction.

Academic Qualification

Class X

Passed in the year 2011 from The Future Foundation School and secured 85% in aggregate.

Class XII

Passed in the year 2013 from The Future Foundation School and secured 69 % in aggregate.

Professional Qualification

BSHotel & Hospitality Administration (H.A.H.A.) from I.H.M.C.T.A.N., Kolkata under N.C.H.M.C.T., New Delhi

Completed 1st year in the year 2014 and secured 78%

Completed 2nd year in the year 2015 and secured 88%

Completed 3rd year in the year 2016(Marksheet yet to come)

Professional Skills

Basic knowledge of Shawman Software

Basic knowledge of Opera Software

Guest Relation

Conducting Trainings

Team Building

Team Motivation

Personal Details

Sex Female

Father’s Name Mr. Bhaskar Bhattacharya

Date of Birth 18/10/1994

Marital Status Single

Nationality Indian

Languages Proficient in English,Bengali,hindi and french

Hobbies

Dancing

Reading books

Travelling

Cooking

Interests

Listening to Music

Watching Movies

Learning new things

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