Administrative Assistant / Executive Assistant

**** ****** ******, ***** ****, GA *****

Phone: 203-***-****

Email: *****.*******@*****.***

Nancy Pope Marcy

PROFILE

Administrative Support professional with over 20 years of successful experience and increasing accountabilities in manufacturing, research, technical, and utility organizations. Recommended for confidentiality, thoroughness, and accuracy, as well as ability to handle statistical data. Demonstrated ability, and willingness to assume and prioritize multiple tasks. Excellent mathematical and logic skills, coupled with technical orientation have led to key contributions in engineering, scientific and computer environments. A quick learner who is results focused. Proven problem solving and analytical skills have led to performance awards.

EXPERIENCE

EVERSOURCE

DBA / CONNECTICUT LIGHT & POWER, Newtown, CT 2005 - 2017

Major Utility Company

Division Administrative Support Rep

Provide administrative support for the Line Department & Meter Service Department in the Newtown Area Work Center, including (but not limited to):

Time Sheet Preparation, including any expenses, Process Trouble Tickets, Create Work Orders & Process 9A Billing

CDL qualification tracking / Medical exam scheduling

Work STORMS queues FSL and Clerical, Schedule and work meter orders in FieldNet

Update Property Impact Database, Enter Transformer information into DARS

Process and rectify purchase card statements

Calculate meals tickets and ensure restaurant bills are correct / Process bills through AFP or credit card

Process customer refunds, Track and cross-reference vendor invoices and modify accounting in Passport System

Process completed work order packages / Scan into work request

Maintain Shooter schedule, Lineman On Call schedule and Supervisor On Call schedule

Update ACROS and run Call Out Lists, Update Crew Manager / Daily Schedule in ACROS

E-Learning tracking / SERT scheduling and tracking

EVERSOURCE

DBA / CONNECTICUT LIGHT & POWER, Newtown, CT 2002 - 2005

Major Utility Company

Administrative Assistant - Customer Operations Manager

Provide administrative support to the Operations Manager and his direct reports, including agendas, time sheet entry, submitting expenses, presentations, confidential correspondence, etc. Coordinate meetings and appointments. Maintain Operations Manager calendar. Also served as back up for the Division Administrative Support Group.

AMPHENOL RF, Danbury, CT 2000 - 2002

One of the leading manufacturers of Cable Connectors

Executive Assistant – General Manager

Provide administrative support to the General Manager and his immediate reports, including presentations, agendas, confidential correspondence, etc. Coordinate all travel arrangements, meetings, and appointments. Compile and submit General Managers’ expenses. Process and distribute the daily order and sales reports. Update the monthly forecasting database in Access. Update and run the monthly orders and sales report. Track and log stock rotations for customer service department. Maintain and update all Manufacturers’ Rep Agreements.

Process and distribute monthly POS information.

Reporting and maintaining all commissionable sales.

Organize and track all coop advertising funds.

Recognized for being a team player and taking on additional duties.

Nancy Pope Marcy Page 2

KENDRO LABORATORY PRODUCTS, Newtown, CT 1999 - 2000

One of the largest manufacturers of Centrifuges

Administrative Assistant – President, Asia-Pacific

Responsible for entering international purchase orders into BAAN Order Entry System. Invoiced filled orders and prepared all necessary paperwork for shipping. Developed weekly schedule for all Asia Pacific personnel. Updated spreadsheets monthly with current sales and bookings per country. Processed monthly expenses for international consultants.

Created forms for processing all shipments of International Orders. Significantly improved efficiency and increased accuracy.

Recognized by management for quickly learning all aspects of new position – increased confidence work would be done.

CANNONDALE CORPORATION, Bethel, CT 1996 - 1999

Manufacturer of high-end bicycles, clothing, and accessories.

Network and Operations Support, 1998 – 1999

Maintained WindowsNT network, including reviewing event viewer, checking services, and reviewing firewall log. Created and maintained network and email accounts. Supported engineers with CAD stations and Pro Engineer software. Loaded, configured, and provided technical support for PC’s and laptops, including troubleshooting of hardware/software problems. Monitored AS400 system. Reported to Manager of Network Operations.

Successfully transitioned from Administrative Assistant to Network/Operations Support. Demonstrated ability to learn quickly, while adjusting to changes.

Developed a reputation for being able to resolve user issues.

Successfully updated all field laptops in only four days.

Recognized for thoroughness and organizational skills.

Administrative Assistant, 1996 – 1998

Responsible for all department support needs, including final compilation of department budget. Maintained and monitored telephone bills, and charting costs. Priced and purchased all computer equipment. Responsible for software licensing and documentation. Performed general typing of spreadsheets and correspondence. Handled all travel, National and International, and meeting arrangements. Reported to Director of Information Technology.

Researched and negotiated purchase of new laptops, saved company thousands of dollars.

Created and maintained filing system for computer software licenses, significantly improving organization and tracking, and assured compliance.

EDUCATION

Stone School of Business, New Haven, CT

Executive Secretarial Degree

PROFESSIONAL TRAINING/CERTIFICATES

Microsoft Official Curriculum Course “Administering Microsoft Windows NT 4.0”

Windows 10

Excel

Exchange

BPCS & MAPICS (AS400)

Windows NT

PowerPoint

Eudora

Network Servers, PC’s/Laptops

Microsoft Word

Access

Outlook / Lotus Notes

FoxPro

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