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Customer Service Project

Location:
Broken Arrow, OK
Posted:
September 14, 2017

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Resume:

Melisa Rowe

ac2avf@r.postjobfree.com 623-***-****

Summary Melisa is a self-motivated and organized individual that excels in a fast-paced work environment. Possessing great proficiency and having an eye for detail, she is able to successfully expedite solutions through comprehensive problem solving while maintaining demanding on time project scheduling. Melisa has a natural aptitude for leadership which has presented her with a wide range of opportunities, expanding her knowledge and skill-set beyond the circumstances only her position may have offered. Professional Experience TRC Solutions, Inc., April 2016 - Present

Lead Document Specialist – Plains and Eastern Clean Line, 700 mile DC Transmission Line Oklahoma/Arkansas

Created processes and procedures to assure guidelines put in place by the Department of Energy were followed and client stayed in compliance with the Federal Uniform Act (49 CFR § 24).

Trained new hires on project specific procedures, data entry, document creation and GeoAMPS application.

Supported an internal team of 11 Document Specialists and over 20 internal ROW Agents in all aspects of day to day business.

Worked in partnership with an additional 4 service companies, totaling over 40 ROW Agents in all aspects of acquisition and negotiations.

Interpreted vesting deeds to determine accurate grantor for easements and proper legal descriptions.

Processed Daily Progress Reports from multiple Environmental and GeoTech survey crews and companies.

Managed and reported on project data utilizing the GeoAMPS database.

Assembled multiple client requested reports on various aspects of project and agent productivity.

Reviewed and analyzed daily activity of agents with 4 service companies to identify problems and suggest resolutions to ensure project consistency.

Oversaw the recording of all easement agreements.

Reviewed acquisition documents prior to distribution to the field.

Managed and delegated incoming landowner messages from project 800-number hotline service. Contract Land Staff February 2016 – April 2016

Administrative Land Specialist – Dakota Access Pipeline Iowa

Maintained comprehensive Construction Line List of provisions pertaining to all ROW tracts.

Review and uploaded all documents to LINK database, including Title documents.

Worked directly with Client, Construction Management and Survey Management to ensure accurate reporting.

Created and maintained reporting pertaining to project budgeting. Contract Land Staff June 2013 – February 2016

Administrative Land Specialist – Sandpiper and Line 3 Replacement Projects North Dakota/Minnesota/Wisconsin

Created legal documents including offer letters, purchase agreements, lease option agreements, easements and right of entry agreements.

Trained multiple ALS staff on procedures and day to day operations.

Reviewed and uploaded all documents to LINK database.

Researched and implemented recording specifications for 3 states on all documents.

Maintained contact with multiple County Recorder’s offices to ensure seamless recording of documents.

Worked directly with Client’s administrative team to maintain highest level performance at all times.

Updated and maintained multiple databases for CLS and clients to ensure real time accurate numbers.

Wrote lease termination letters for corporate apartments.

Created and implemented procedures for new tasks, including recording procedures and intra-office permanent file transfers.

Pulled Reports from SSRS systems.

Maintained day-to-day functions of the office, including coordination of conference calls, FedEx, mail, etc. Kelley’s Machine Shop May 2008 – March 2010

Office Manager Arizona

Managed up to 8 employees

Prepared and filed all taxes, payroll and bookkeeping

All customer service, answering phones, scheduling and inventory

Checkbook management

Employee hiring and terminating

Universal Field Services May 2005 - March 2006

Right of Way Admin Arizona

Created legal documents including offer letters, purchase agreements, easements and right of entry agreements.

Reviewed and prepared files for condemnation and escrow closings.

Researched property ownership and title issues as well as contacting information for landowners.

Updated and maintained multiple databases for UFS and clients including spreadsheets and contact reports. Education Northern Arizona University August 2001 - May 2002 Gateway Community College August 2000 - May 2001

Skills

Microsoft: Excel, Word, Outlook, Powerpoint

Navigating GEOAmps (rowAMPS & gisAMPS), mpROW, CLS LiNK and Viewer

Accounts Payable/Receivable

Supervising Staff

Training employees

Preparing legal descriptions

Construction Support

Survey Support

References Corissa Seely, ROW Admin Michael Allen, SR/WA

Enbridge Energy Allen Land Services, Inc.

218-***-**** 208-***-****

Debra A. Carter, SR/WA, R/W-RAC Nanci Roberts, Lead Administrative Land Specialist Vice President Contract Land Staff, Inc.

Consultant Engineering, Inc. 435-***-****

602-***-****

Jay Parker, R/W Supervisor Kelli Wyatt, Lead Administrative Land Specialist TRC Solutions, Inc. Contract Land Staff, Inc.

918-***-**** 337-***-****

Tony Landry, Director Virtual Right of Way

Contract Land Staff, Inc.

832-***-****



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