Administrative Assistant/ Customer Service/Accounts Receivable-Payable
Resume:
AMOR WILDMAN
Pompano, Florida 33064
***********@*****.***
QUALIFICATIONS SUMMARY
Accomplished administrative assistant offering more than 16 years of administrative experience reporting to top executives such as CEO, vice president, nurse practitioners and physicians.
Serve as an effective gatekeeper; prepare well-researched and accurate documents; manage busy calendars; and efficiently handle daily office tasks.
Proficient user of MS Office (Word, Excel and Outlook). EPIC Program, QuickBooks Pro, QuickBooks (Basic), Peachtree, Care360 and Kareo.
Strong knowledge in HIPAA Policy and tri-lingual: English, Tagalog and Spanish (Beginner).
Excellent customer service.
EDUCATION
Polytechnic University of the Philippines, 1987
Bachelor of Arts - Business Management and Sales
WORK EXPERIENCE
KIDNEY & HYPERTENSION GROUP 03/2014 – 06/2017
2001 48th Ct. Suite 4, Fort Lauderdale, FL 33308
Medical Assistant – Front Desk
-Provide clinical support for health care providers (five Nephrologist) and staffs, such as compiling and checking the accuracy of medical records.
-Trained new office staff members
-Contact hospitals, dialysis center, and physician’s offices to obtain medical documents
-Order medications and tests per doctors’ order
-Assist patients with questions about their medication and their appointment at the dialysis center.
-Checking-in patients involve verifying their insurance, referrals, getting their vital signs and verifying their medications.
-Checking-out patients involve scheduling their next appointment, making sure that they have their lab order from the doctor.
- Performs a variety of clerical and technical functions to support the Medical Records Department such as chart tracking, scanning and filing confidential medical documents.
-Handling high volume telephone calls, receiving, screened, routed and responded to using proper telephone etiquette.
-Provide prompt, courteous and accurate information to meet customer’s needs.
VIRTUOX INC. 07/2013 – 03/2014
5850 Coral Ridge Drive, Coral Springs 33076
CLOSER
-Performs a variety of clerical functions such as filing, document indexing, faxing.
-Assisting and providing information to patient about Sleep Apnea Test.
Broward Health Coral Springs Medical Center 05 - 07/2013
3000 Coral Hills Drive, Coral Springs, FL 33065
H.I.M. Clerk
- Performs a variety of clerical and technical functions to support the Medical Records Department such as chart tracking (using a computerized tracking system), filing, receiving, screened, routed and responded to using proper telephone etiquette.
-Provide prompt, courteous and accurate information to meet customer’s needs.
Maine Medical Center 06/08 – 03/2013
22 Bramhall St., Portland, ME 04102
Nursing Unit Secretary II (Pre-Admission Unit and Short Stay Unit)
-Provide secretarial assistance, including answering phone calls, entering medical record information and filing.
-Provide clinical support for health care providers and staffs, such as compiling and checking the accuracy of medical records prior to patients’ surgery
-Contact hospitals and physicians offices to obtain medical documents for nurses, nurse practitioners, and physicians
-Order medications and tests per doctors’ order
-Assist patients with questions during their visit or stay at the hospital
Cordially Yours, Comprehensive Office Services 01 - 05/08
71 Leisure Lane, Portland, ME 04103
Bookkeeper
-Performed bookkeeping tasks, as well as administrative assistant to the owner, and proofreading services for individual client’s needs - academic, legal, medical, business, and personal documents.
Four Seasons Publishing 02/06 - 06/06
178 Rand Road, Portland, ME 04102
Administrative Assistant
-Managed business correspondence
-Processed customers’ orders into database
-Managed inventory and management control
-Performed daily office duties, i.e., filing and mail processing
McCourt Tires 2004 - 2006
Subsidiary, McCourt & Son Construction, Inc.
1154 Sutton Lane, Sutton, WV 26601
Administrative Assistant
-Acted as company liaison between McCourt & Sons and the Dept. of Environmental Protection
-Acted as company liaison to resolve all customer service problems either directly or via phone
-Also acted as sole liaison between the company and the SBA and secured a business loan
-Prepared certified payrolls weekly
-Processed all accounts receivables and payables
-Performed daily office duties, i.e., answering phones, mail processing, and ordering supplies
Precision Services, Inc. 10/03 - 06/04
HC 62 Box 3, Gassaway, WV 26624
Visual Quality Control
- Worked with people that had special needs and directly assisted with their training
-Proofread and prepared highly confidential governmental documents for final copy
The Pestex Company, Inc. 1993 - 2003
P.O. Box 501622, Saipan, MP 96950
Pest Control Technician and Administrative Assistant
-Began as pest control technician and then promoted to an administrative assistant.
-Specialized in handling customer relations
-Prepared governmental correspondence while maintaining confidential files
-Prepared monthly financial statements
-Processed accounts receivables, accounts payables and payrolls
-Prepared reports for Department of Environmental Quality
-Trained new office staff members
AMOR WILDMAN, Page 2
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