Bill Ngo

*** * ********* ** # * ● Tempe, AZ ***** ● ac2an9@r.postjobfree.com ● 804-***-****

Objective

To understand the impact of new technologies on processes and costs in order to perform jobs successfully. Communicating effectively with a team to meet any deadlines while contributing to a productive work environment.

Education

B.S. Information Technology – August 2015

Stratford University

GPA: 4.0

●Relevant coursework: IT Senior Capstones Database project, Database Management, Software/Hardware Design

A.A.S. Micro-Computer Applications/Computer Web Applications – May 2012

J. Sergeant Reynolds Community College

GPA: 3.6/4.0

●Relevant Coursework: Capstones Web Design Project, Adobe Flash, Microsoft Office Concept

Skills

●Strong enthusiastic professional work ethic with a company first attitude

●Able to work calmly under pressure ensuring work is completed

●Able to adapt in rapidly changing environments to meet any challenges

●Possess excellent customer service, organizational, team-building, and people skills.

●Ability to keep meticulous records.

●Strong sense of responsibility.

●Extensive experience troubleshooting and resolving Windows OS issues.

●Proficient with Microsoft Office products, Excel, Etc.

●Thorough understanding of computer and database concepts.

Job Experience

LenderLive - Assistant manager - In Training April 2017 - Present

●Oversee all operator duties and assist to ensure all daily mail is processed and shipped out before the deadline.

●Work closely with management and account managers to fulfill client’s requests.

●Work closely with tech support to ensure issues are solved.

●Report weekly and monthly production status to the manager and director

●Maintain and manage inventory stocks such as envelopes, inserts, and supplies.

●Generate and validate shipping reports to ensure accurate amounts are shipped out.

LenderLive - Production Assistant - Print Fulfilment March 2016-April 2017

●Perform print operator duties from sending deadline documents to printers.

●Handling multiple Xerox Nuvera printers to ensure all documents printed successfully.

●Validating documents from front page to last page to ensure all pages are printed.

●Perform print quality check on all printed documents.

●Identify errors and fixed them to meet SLA such as print quality, incomplete, and missing documents.

●Operate multiple inserting machines such as Enduro, Combo Flat, and Kirk Ruby.

●Handling both USPS/Presort shipping process to ensure all mail is shipped out.

HUYNH RESTAURANT – Front of the House September 2014-November 2015

●Assisted customers by taking orders and answering phones.

●Serve food or beverages to patrons and ensure that they are enjoying their meals while taking action to correct any problems.

●Stock service areas with supplies such as coffee, food, and tableware.

TICKETMASTER – Sales & Use, Admission, Property Tax Preparer August 2012 -December 2012

●Performed document retrievals and updated them from Oracle, Excel, and SAP.

●Interact with customers in-person and over the phone.

●Gathered monthly data to file returns for sales and use tax & met strict deadlines.

●Supported and managed clients’ tax exceptions in Excel.

●Assist in State sales & use tax audits by retrieving certain documents from Oracle, SAP, and Paper Records

KANGAROO JAC’S – Store Manager, Sales, Party Coordinator June 2011 – August 2012

●Manage team workflow and reallocate resources such as food, beverages, and supplies to each party.

●Interact with customer to present party packages and ensure customers are getting the best deal for their party.

●Assist parties to ensure all food and beverages are handed to each person in the room.

●Collected money from the register and deposited in the office.

●Extracted daily sales and file a report through a formatted Excel Spreadsheet.

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