Customer Service Professional Experience

SHAKIL H. KAZI

*** ***** ****** **.

NORCROSS, GA 30092

Phone: 404-***-**** (Mobile) Email ***********@*****.***

SUMMARY

A confident, creative, and highly qualified professional with 10 years of distinguished performance in diverse industry. Accomplished and client driven with more than 7 years of experience in managing and building client relationships. Broad - based background encompasses exceptional work ethics and commitment to organizational objectives within a highly competitive and rapidly changing market place. Expert communicator – able to resolve conflicts and negotiates win-win outcomes.

Good organizational and communication skills. Managed cross-functional and cross-cultural team. Ability to identify new avenues for business and profitable business opportunities. Solution and result oriented. Excellent in operating the computer

and performing work with the basic software and tools. Quick learner and speedy adaptability. Committed and dedicated,

Multitask oriented

Excellent coordinating skills

Customer needs assessment

Internet research

Proficient in using computerized teaching aids and tools

Employee and students counseling

Value added solutions

Disciplinary procedures

General knowledge on accounting principles

Teaching experience at the university level

PROFESSIONAL EXPERIENCE

Choice Hotels International, Inc. 2015 - Present

Norcross, GA

Front Office Associates & Auditor

Responsible for greeting guests and checking in all guest that checked in after standard business hours and answering any questions.

Responsible for closing out the financial books of the hotel at the end of each business day.

Responsible for auditing all guest information from the day and creating a completed report for

management by the next morning.

Handling the reservations made via internet or phone and accepting post payment before actually confirming the

reservation.

Effectively coordinate all the departments including the management, accounts, housekeeping, and catering.

Assisted in organizing facilities services to take care of customer issues as quickly as possible.

Assisted in making sure that the comfort of the guests was insured at all times.

Transmit credit card batches.

Act as hotel system liaison after hours.

Provide relief support to the General Manager.

Bangladesh University – Dhaka, Bangladesh 2009 –2015

Sr. Lecturer & BBA Program Coordinator – Business Administration Department

Delivering scheduled lectures (theory sessions).

Applied active learning methods and utilized various instructional strategies for learners.

Designing the periodic and special assessment tests for students, conducting the tests and providing feedback on the

results to students as well as the senior officials.

Encouraging and assisting students in completing the academic study projects.

Organizing extra events apart from the classroom teaching, such as study tour, industrial visit, seminars, etc.

Perform a broad range of administrative and clerical duties to the Department. Input student grades data into grade sheet to ensure timely grade postings, help in departmental scholarship award decisions, and provide administrative support to

students, as well as to departmental faculty members.

Use Excel spreadsheets to summarize grade distribution for University administrators.

Assist departmental class & exam scheduling, exam questions collection & submission to the Exam Controller Office

department publicity, typing, filing, e-mailing and answering phones.

Organize departmental meeting schedules to eliminate conflicts and ensure attendance.

Arrange meetings with students and faculties. Organize student contact information and messages for faculty members.

Performing all the administrative tasks as per the university policies.

Internal Revenue Services (IRS), U.S. Govt. Services – Chamblee, GA 2007 – 2009

Tax Examiner - Revenue Dept.

Received and analyzed taxpayer inquiries, requesting for adjustment action and other input documents to determine

nature of problems.

Performed the full range of corrections to taxpayer accounts, adjust accounts, input credit transfers, and recomputed

penalty and interest, and initiates manual refunds.

Provided advises on tax regulations.

Analyzed and determined taxpayer's financial condition by an investigation of financial statements.

Prepared tax adjustment documents, payment tracer documents, payment-posting voucher, and posts payments received.

Initiated and send correspondence to taxpayers and/or third parties, independently composing items of a repetitive

nature.

Adtran - Huntsville, AL 2005 –2007

Payroll Assistant - I

Greeted visitors and answered telephone calls.

Directed to appropriate individual.

Provided routine information related to payroll activities.

Assisted with the completion of payroll forms such as profiles, time cards, and withholding documents.

Reviewed payroll forms to determine employment status and proper wage rates.

Sorted, assembled, and forwarded payroll data for processing.

Sorted and mailed payroll checks.

Assisted with the processing of information for the weekly and bi-weekly payrolls.

Performed clerical functions incidental to payroll activities.

Worked closely with department managers in identifying their specific requirements.

University of Alabama in Huntsville (UAH) - Huntsville, AL 2003 –2005

Administrative Asst. – College of Business Administration

Assisted with projects and daily operations of Dean's office, and other related duties as assigned.

Provided front line customer service to visitors.

Compiled and computed all relevant data and maintained appropriate filing.

Maintained cordial relationship with faculty and students and assisted them in answering general questions.

Managed to set appointments for students with Dean, faculty, and student finance.

Created computed and maintained all administrative related documents and files relating to faculty and staff.

Coordinated with student related campus events and organizations, job fairs, senior project and other special projects of

student specific nature.

Managed to provide academic assistance and tutoring.

Provided administrative support including copying, faxing, mail handling, and office supplies.

COMPUTER SKILLS

Software Proficient with the Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), Quick Book

Good working knowledge on Front Page, Adobe Photoshop

Platforms Very thorough knowledge of Windows (8/7, XP, NT, Vista)

EDUCATION

Master of Business Administration (MBA) Major: Finance

Graduation Completed: September 2011

State University of Bangladesh (SUB)

Bachelor of Business Administration (BBA) Major: Management Information Systems (MIS) Graduation Completed: May 2003

University of Alabama in Huntsville, USA

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