Shoresh Y. Seldon

ac2ahd@r.postjobfree.com **** Lakeshore Drive, Mableton, GA 30126 404-***-**** (M)

Professional Profile

An accomplished, high-performance Independent Insurance Sales Agent with over five years of experience managing day- to-day operations of Health and Life Insurance policies. Rewarded by leadership for exceptional attention to detail; excellent written, verbal and interpersonal skills, ability to meet deadlines ahead of schedule and work well under pressure.

Education And Professional Training

Grand Canyon University, Phoenix, AZ

December 2017, Masters: Public Administration

Auburn University, Auburn, AL

August 2010, Bachelor of Science: Health Service Administration

Professional experience and selected achievements

Insurance Sales Representative/Agent Sept 2014 - Current

CBG Consulting, Mableton, Georgia

Serve as an independent insurance agent selling life and health insurance to clients by using referrals, occupational, and special-interest groups to compile lists of over 1,000 prospects. Focus states: Georgia, Alabama, and South Carolina.

Key Accomplishments:

Approach potential clients 100 via face-to-face meetings, phone leads/solicitations and emails. Provide professional presentations to groups at company sponsored events and through community events/workshops educating clients on their immediate coverage or long-term needs.

Over 20 potential clients enroll per month in individual Health ACA, Life Insurance and Medicare Supplement Advantage.

Serve as an advocate on behalf of the client to assist with financial goal setting and insurance needs. Apply state and federal regulations to help clients understand their benefits.

Net Results: Close sell with clients

Insurance Sales Representative/Agent Nov 2014 – Feb 2015

Colibrium, Roswell, Georgia

Served as an advocate for individuals and families’ to select health insurance policies specific to their personal health coverage needs. Focus States: Georgia, Mississippi, Texas, Illinois, Indiana and Washington State.

Key Accomplishments:

Assist potential customers 150 with ACA Health Insurance during open enrollment.

Met and exceeded daily quota within Call Center Environment; Received or Called over 2,000 potential customers. Conversion rate of 7 – 10 sales per day.

Resolved daily quality problems by reporting to leadership in a timely manner.

Earned customers trust by being educated on all products and providing options related to health coverage.

Net Results: Met needs of customers and exceeded quota of Call Center

Shoresh Seldon page 2

Admissions Director/Marketing Oct 2013 – Feb 2014

Genesis HealthCare, Renaissance Center; Griffin, Georgia

Gatekeeper for a 148 bed nursing home facility and assisted living facility

Key Accomplishments:

Analyzed and evaluated customer data which involved research of health records by accessing multiple online/ database systems. Managed house accounts, marketing statistics for intake and retention relations.

Managed CRM System, database that houses customer data between the nursing homes and hospitals. Qualified 20 records per day to determine which team of nurses cared for patients.

Managed incoming patients from beginning of intake until release.

Created and presented accurate and professional marketing reports to determine nurses’ day-to-day activity.

Formed a bond between the facility and community by implementing annual Holiday Tree Lighting event

Performed “Lunch and Learn” Training for Doctors, and nursing staff for marketing and sales relationship with nursing home.

Net Results: Improved efficiency and productivity by ensuring that quality controls were properly administered. Delivered a quality product to our customers 100% of the time.

Case Manager (ABD) April 2012- Oct. 2013

Cobb DFCS, Marietta, Georgia

Intake case manager for aged, blind, and disabled beneficiaries of Medicaid and SNAP benefits

Key Accomplishments:

Developed a professional relationship with nursing homes, assisted living facilities, community centers.

Created a direct line of contact between Medicaid and department of VA that expedited liability verification.

Served on quality control board; assisted with implementation of servers to improve work quality

Shaped and nurtured professional rapport with managers, and team member

Net Results: Improve timely client intake, improved documentation accuracy, and implemented updated internet servers to complete cases more quickly

Banquet Representative July 2007- Oct. 2010

Marriott at Grand National, Opelika, Alabama

Cross trained in front desk, restaurant, and banquets

Key Accomplishments:

Organized and confirmed all guest check-ins/check-outs with exceptional customer service standards.

Secured payments, verified and adjusted billing, and completed designated cashier closing reports.

Supported team to reach common goals and ensured adherence to quality expectations and standards

Trained Approximately 10-15 new employees regarding serving and bartending

Net Results: Server all guest with excellence to ensure guest returns. 100% guest satisfaction

Computers & systems proficiency

Software: MS Office Suite of Applications (Word, Power Point, Excel, Outlook), Lotus Notes

Contact this candidate