Ivory Haynes

Dunlap, IL *****

Phone: 309-***-****

ac2afs@r.postjobfree.com/LinkedIn

Experience Summary:

●Highly motivated, results-oriented professional with over 10 years of experience in project management, business processes, business management, and corporate strategic communications.

●Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.

●Ability to work independently and manage one's time management both in the public and private sector.

●Experienced knowledge of project management processes, project deliverables, quality control, budgets and other techniques for maximizing projects scope.

●Knowledge of business and management principles involved in strategic planning, resource allocation and project methodology.

●Coordinate projects, making detailed plans to accomplish goals and directing the integration of technical activities.

●Effective in presentation of proposals, reports and findings to clients. Recruit employees, assign, direct, and evaluate their work, and oversee the development and maintenance of staff competence.

●Analyze technology, resource needs and market demand, to plan and assess the feasibility of projects.

●Coordinated projects, made detailed plans to accomplish goals and directing the integration of technical activities.

●Responsible for the Business Process Flows deliverables, Organizational Change Management, business architecture, and data requirements gathering within the project's scope and Visio design.

●Created, designed and maintained custom sites, pages, libraries, lists, workflows, and content types in SharePoint to help meet business partner’s needs and requirements.

●Used MS Project and Primavera project management tools to execute projects, and well-versed in Agile / Scrum methodology.

●Created Statement of Work (SOW), project charters, status reports, and streamlined project processes.

●Data Warehouse used for Requirements gathering, Projects backlogs, Risks /Dependencies.

Skills

●Project Implementation

●Integration Planning

●Strategic/Business Planning

●Business Requirements Data Gathering

●Project Methodology Process

●Corporate Communications

●Communications Audience Analysis

●Corporate Communications Deliverables

●Scrum/Scrum Stand-Up Meeting

●Agile Project Methodology

●Agile Sprints Methods

●Primavera Grantt Chart

●Project Backlog Analysis

●CISCO Unified Communications Server (UCS)

●Business Management

●Unified Communications Background (Lync UC)

●Customer Facing & Support

●Creative Team Leadership

●Presenter/Public Speaking

●Business Development

Technology

Software: Photoshop, Image Ready, Primavera, MS Project, Crystal Reports, SDLC, SL, MS Office (Word, Access, Excel, PowerPoint, Visio)

Work Experience:

Strategic Enterprise Economic Development Law Firm

SEEDLAW Firm Webpage Advisor– Kansas City, MO/Peoria, IL

SharePoint Administrator 2015-2016

●Assisted with the formalization of daughter’s Law Firm website.

●Assisted with the Firm’s business law continuity planning metrics.

●Managed law firm planning metrics.

●Created strategic case load planning and metrics.

Selected Accomplishments:

●Developed potential clients marketing strategies.

●Assisted with the development of webpage analytics.

●Created Legal metric case percentages.

HTC GLOBAL SERVICES – (State Farm) Bloomington, IL

IT Staffing and Services Company

Business Analyst/Strategic Communications, SharePoint Administrator 2014-2015

Strategic Communication Management/Project Communication Deliverables

Conveyed deliberate message(s) through the designated audience(s) at the appropriate time via email distribution to contribute to and achieve the desired effect for project communications. Daily systematizing strategic communications for several projects, communication objectives, deliverables, and streamlined project processes. Primavera, MS Project, Visio and Agile methodologies were used every day of the projects lifecycle.

Selected Accomplishments:

●Assisted Program Managers & Project Managers in coordinating daily/weekly project activities/meetings for project objectives & timelines.

●Project Implementation/Integration strategy planning

●SharePoint Administrator, SharePoint Authorizer, Authorized to change, edit, & modify content to SharePoint Project Website Homepages

●Worked with the Primavera (Grantt Chart) to monitor project schedules, budgets, and milestones

●Communication Strategy Development

●Organizational Change Strategy Development

●Stakeholder Impact Analysis or Facilitate Change Adoption

●Stakeholder Communications including mailing lists, requests for stakeholders, timelines, etc

●Development of presentations or recommendations to drive business decisions or updates to executives

●Audience Analysis

●Tactical Plan Development (i.e. testing, production checkout, project communications)

●Execute Strategic Communication Planned Activities (email, PowerPoint, video, job aids, etc.)

●Internal project / service communications; where the audience is internal to project, program or service – or targeted stakeholders(e.g., small- to medium-size initiatives, relatively smaller scope & change, smaller impacts, inter-department topics)

●Editing/proofing documents including Statements of work, White Papers, project charters, status reports, etc.

●Event planning and meeting facilitation

●Organize All Hands or Departmental meetings (event planning)

●Develop training/learning activities (job aids or user guides, online courses)

TEKSYSTEMS, TEKSYSTEMS GLOBAL SERVICES – (State Farm) Bloomington, IL (2012 to 2013)

Business Analyst – Data Requirements, Business Process, Organizational Change Management

●Business Architecture Business Analyst providing deliverables Business Requirements data gathering for Unified Communications platform deployment.

●Create/design and maintain custom sites, pages, libraries, lists, workflows, and content types in SharePoint to help meet business partner’s needs and requirements

●Plan, identify, and migrate documents, lists and libraries in SharePoint.

●Create and edit support documentation, job aids, quick

●reference guides, and communications about SharePoint sites, lists, etc. for novice users as part of organizational change management.

●Work with business partners to develop change communications about SharePoint sites, lists, etc.

●Document the processes and procedures related to SharePoint activities to facilitate knowledge transfer

●Successfully implemented a SharePoint Request system to allow area business partners the ability to request customized SharePoint solutions.

●Managed project SharePoint site for the purpose of supporting ongoing collaboration

Selected Accomplishments:

●Performed discovery Business Requirements data gathering convergent with technical consultation with Business Partners.

●Produced deliverables of Organizational Change Management, SharePoint, Current State Summary, Business Process Flows, Visio Design, PMD Link, Lotus Notes, and Application Design Documents(ADD), for future state tailoring a solution based on the new platform and business partner’s needs.

●Provided training documentation, questionnaires formatted/submissions, and provide suggestions for process improvement based on this feedback.

●Presented deliverables to senior management within the business unit and internal support team.

●Determines operational objectives by studying business functions; business requirements information gathering information; evaluating output requirements and formats.

●Designs new technical solutions by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.

●Investigating goals and issues, analyzing information, communicating with a wide variety of client business managers, and department liaisons, documenting findings, evaluating solutions

●Gap Analysis Documentation

●Scope of Project Resolutions and Resolutions Submissions, Unified Communications Background, CISCO Unified Communications Server Testing.

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INDEPENDENT CONSULTING – Dunlap, IL (2010 to 2013)

Business Analyst Consulting

●Self-employed venture providing sales and marketing services to public and private entities

●Direct brand management, PR, media relations, corporate positioning, product launches, advertising, sales collateral and marketing.

●Configured Application Pools & set the rules as per Microsoft recommendations.

●Handled Day-to-Day administration tasks such as trouble shooting, web part deployment, solution packaging administration and application support.

●Created e-mail enabled document libraries as per the user requirements.

●Configured and maintained document libraries, lists, site columns and site collections.

●Used Excel Services and Excel Web Access in SharePoint Sites.

●Supported Windows 2003 file server, Active Directory, WINS, PDC, DHCP, DNS & storage servers, Firewalls, WinTel Servers and Exchange Servers.

●Maintained Change Management Logs for the production environment.

●Provided training, resolve issues and questions, and provide consultative support

●Performed typical administrative activities, expert in STSADM commands, and PowerShell commands

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Selected Accomplishments:

●Performed ongoing customer/market research and demographic profiling to identify and capitalize on unmet market needs ahead of the curve.

●Produced media kit that demonstrated key marketing analytics and demographics for use in sales presentations. Efforts were credited as instrumental in closing numerous high-level deals.

SOUTH SIDE MISSION – Peoria, IL (2008 to 2009)

Director of Corporate Giving

●Non-profit mission helping the poor

●Performed as an integral part of the development team with strategic fundraising and conducting various speaking engagements, appearances and events. Built relationships, solicited and secured funding from corporations and local businesses.

●Prepared managerial reports of all activity.

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Selected Accomplishments:

●Served as single point of contact for the organization with the donor base.

●Expanded fund base by 15% in two years by consistently delivering goal-surpassing marketing results.

●Earned commendations from client executives for communication deliverables that targeted desired audiences and articulated the value of the services

NEW HORIZONS – Peoria, IL (2004 to 2008)

Regional Business Manager

●World’s largest IT training company

●Managed five business markets in central Illinois. Developed annual business plans to meet strategic corporate initiatives and collaborated with staff in execution.

Selected Accomplishments:

●Increased business by 70% for four consecutive years

●Assumed a lead role in pitch team meetings due to strengths in presentation and negotiation skills, and helped close major accounts ($500K to $1M+ initial contracts).

VERIZON INFORMATION SERVICES – Bloomington, IL (1999 to 2004)

Business Manager

●A leader in fiber optics, phone, Internet, TV, wireless and service bundles to residential, business, government and wholesale clients.

●Managed business accounts in three markets in central Illinois. Implemented corporate marketing initiatives and created brand awareness initiatives with owners.

Selected Accomplishments:

●Increased business by 10% for four consecutive years

●Assumed a lead role in pitch team meetings due to strengths in presentation and negotiation skills, and helped close major accounts ($100K to $200K+ initial contracts).

EDUCATION:

BRADLEY UNIVERSITY – Peoria, IL

Bachelor of Science in Political Science, 1994

Minor in Business Administration

ILLINOIS CENTRAL COLLEGE – Peoria, IL

Associates Degree in Political Science, 1985

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