DENISE MANSYUR

954-***-**** ac2add@r.postjobfree.com

Pembroke Pines, Florida Linkedin.com/in/denisemansyur

SUMMARY

Software Quality Assurance with 15 years’ experience planning, creating and executing software testing for Ecommerce, reservation and HRIS systems. My skills and accomplishments include:

Managing testing for monthly migrations of enhancements and bug fixes for web / mobile applications that improved usability and performance of reservation system with a fleet of 44 ships.

Deploying a mobile application onboard three large-scale ships with a guest capacity of 5,000 guests that reached over 15,000 users within the first three months.

Implementing an email process that reduced Help Desk calls by 80% from end users.

Testing website performance and stability using a variety of browsers (Firefox, IE, Google, etc.).

Providing technical support to 40 HR Logistics professionals managing crew assignments / rotation for over 80,000 crew personnel worldwide.

TECHNICAL SKILLS

Methodologies

Agile & Waterfall

Application Types

B2B & B2C Websites

Mobile Applications

Process Optimization

QA Tools

ALM / Quality Center

MS Office Suite / SharePoint

QA Techniques

End-to End, Regression, Black box, GUI, Unit

System integration

Technologies

AS/400, SQL, PeopleSoft / JD Edwards, and Incident Management

PROFESSIONAL EXPERIENCE

ROYAL CARIBBEAN INTERNATIONAL – Miami, FL 1999 – 2017

QA Specialist, 2006 - 2017

Managed product defects from initiation through Incident Management, reported by help desk or customer service department. Verified if issue reported could be replicated, then opened a Quality Center defect. Evaluated the severity and if deemed production critical would report to development teams for resolution and advise product owner of our findings, as well as provide a solution to implement a fix to production. If defect is not production critical the defect would be triaged with the product owner on a weekly basis to determine its priority for a future migration.

Conducted weekly meetings with stakeholders to review and prioritize existing defects to be included in monthly support migrations.

Managed testing for monthly support migrations of enhancements and bug fixes for web / mobile applications. Improved usability to ensure maximum performance of reservation system serving a combined fleet of 44 ships.

Proficient at testing websites using a number of browsers (Firefox, IE, Google, etc.).

Performed manual testing of functional, black box, GUI, unit, system integration and regression.

Reviewed requirement documentation for B2B and B2C websites.

Managed, planned and tested mobile and web applications.

Provided production support for over 1,000 end users.

Deployed new Mobile Application to three (3) Quantum Class vessels with a guest capacity of 5,000 guests per vessel, which allowed guests to reserve specialty dining, entertainment and shore excursions. The application reached over 15,000 users within the first three months, and improved onboard staff efficiency, reservation accuracy, and onboard revenue.

Implemented an email process for Celebrity website that reduced Help Desk calls by 80% from end users regarding website access, user name and password re-sets.

Developed tests and rollback plans for new applications compliant with internal Change Management process. Monitored applications transition to production after approval.

Led multiple projects to develop test cases, scripts and verify browser compatibility.

Performed key role in implementing a Disaster Recovery facility offsite by testing multiple websites and downstream processes to ensure an accurate simulation and a complete production replica.

Implemented Celebrity website redesign projects that reduced the number of steps needed to create an online reservation. Resulted in enhanced system functionality and guest experience.

Collaborated with various teams to test and implement a new functionality to Espresso.com, encompassing 3 brands – RCI, Celebrity & Azamara - which allowed major-revenue Travel Agencies to access branch office bookings and synchronize reservations into Travel Agents’ HQ groups.

HRIS Specialist, 1999 – 2006

Served as Operation System Expert for the Shipboard Scheduling Team.

Provided technical support to 40 HR Logistics professionals managing crew assignments / rotation and special HR projects for over 80,000 crew personnel fleet worldwide.

Systems included JD Edwards, People Soft and proprietary tools.

Created training documents for scheduling team, and conducted employee/vendor training.

Managed and processed PeopleSoft forms for Promotions, Position & Salary Changes.

Investigated unemployment compensation claims, created reports and monitored claims resolution.

EDUCATION

Bachelor's Degree (BA) - Management Information Systems

Florida Atlantic University, Boca Raton, FL

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