GABRIEL GONZALES

ac2adb@r.postjobfree.com

Houston, TX 77027 832-***-****

CAREER SUMMARY

Bilingual solutions focused individual with over eleven years professional work experience in energy and banking industries. Dynamic individual who utilizes a strong work ethic and teamwork to execute solutions that create ideal results. Top tier performer, eager to contribute outstanding problem solving and analytical skills to the team and company. Reliable team player, able to maintain excellent customer and internal relations, work well under pressure, proven ability to meet deadlines and to work in a fast-paced atmosphere. PROFESSIONAL EXPERIENCE

NRG Energy, Houston, Texas 04/14/2014 – 06/02/2017 Operations Administrator

• Managed the application and documentation process for the construction of residential photovoltaic leases financed by NRG. Served as project coordinator for the solar system construction process.

• Processed applications and projects through the construction processing system

(Salesforce/Workfront).

• Performed analysis of lease contract packages & solar system design plans and provided oversight of the projects assigned.

• Maintained data integrity and ensured NRG Home Solar policies and procedures were followed properly.

• Assisted the accounting staff in maintaining invoice documents in a systematic and auditable fashion.

• Organized and prepared documentation for bank tranches.

• Interacted with customers, colleagues and partners in order to obtain sufficient and correct paperwork.

• As a team lead, I developed and implement training resources to enlighten peers on best practices and efficiency. Trained new employees.

• Audited documentation to be sent to investor for project funding. Verified investor guidelines have been met.

• Constantly assigned to projects/ tasks of complex nature to be performed independently. JPMorgan Chase, Houston, Texas 04/18/2011 – 12/31/2013 Homeownership Advisor / Customer Assistance Specialist II

• Advised an assigned portfolio of homeowners via face-to-face and phone interaction in English & Spanish in finding solutions to maintain homeownership and, if not possible, discussing other solutions including short sales, deeds in lieu, etc.

• Analyzed the borrower’s personal finances/mortgage documentation and intentions and made recommendations on loss mitigation solutions. Acted as a processor of mortgage loan modification applications for underwriting consideration in accordance with investor guidelines.

• Maintained constant phone contact with borrowers as their single point of contact to provide status/updates while initiating and monitoring research on accounts as required.

• Consistent top tier performer in meeting/exceeding department production goals.

• Recognized as number one in region with the highest customer service satisfaction survey scores.

• Received year end (2013) performance review of “Exceeds Expectations” GABRIEL GONZALES Page 2

Litton Loan Servicing LP, Houston, Texas 09/2005 – 03/2011 Loss Mitigation Closer 09/2007 – 03/2011

• Responsible for closing mortgage loan modifications and maintaining contact with homeowners throughout the entire closing process.

• Closed short sales, settlements and deeds in lieu.

• Consistent top performer in loans closed.

• Assisted borrowers in English & Spanish personally in Houston office and outreach events held out of state regarding loss mitigation options.

• Trained new employees.

• Temporarily assisted in processing of loan modifications.

• Focus group participant, aided company in system enhancement needs/ideas. Loss Mitigation Reviewer 05/2007 – 09/2007

• Developed mortgage loss mitigation knowledge.

• Reviewed files for mortgage loan modification and short sale consideration and kept homeowners. informed of status throughout the entire review process.

• Trained new employees.

• Consistent top performer; was rapidly promoted to loss mitigation closer Loan Counselor I 02/2006 – 05/2007

• Worked in call center environment receiving and making outbound calls in English and Spanish regarding delinquent residential and commercial mortgages.

• Developed collections and mortgage experience.

• Trained new employees.

• Assisted borrowers personally in Houston office conference room. Litton Loan Servicing LP 09/2005 – 02/2006

Customer Service (Temp)

Worked in call center environment taking calls in English and Spanish regarding privacy breach incident. EDUCATION

Houston Community College – Houston, TX

Currently pursuing Associate degree (AAS) in Maritime Transportation Logistics St. Edward’s University – Austin, TX

Studied abroad in London, England.

Received B.A. in International Relations

Brazosport College – Lake Jackson, TX

Completed 60 hours of basic studies before transferring to St. Edward’s University in Austin, TX. OTHER SKILLS & CERTIFICATIONS

• Bilingual (English & Spanish)

• Proficient In Microsoft Word / Outlook / Excel

• Proficient In Salesforce, Workfront & Quickbase

• Project Coordinator

• MSSC (Manufacturing Skill Standards Council) – Certified Logistics Associate

• MSSC (Manufacturing Skill Standards Council) – Certified Logistics Technician

• Customer Relationship Management

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