Jennylee Nichols

** ******* ****

Topsham, Maine 04086

Phone: 207-***-****

ac2ad8@r.postjobfree.com

I have excellent customer service abilities, and many accumulated years of office experience. I am motivated, detail oriented, personable, and energetic. I am a fast learner and enjoy learning new skills whenever possible. I have a positive attitude and always put my best into everything I do.

EMPLOYMENT HISTORY:

St. Mary’s Regional Medical Center

Medical Office Secretary

April 2011 through present

Schedule and confirm patient diagnostic appointments, surgeries and medical consultations. Compile and record medical charts, reports, and correspondence. Answer telephones, and direct calls to the appropriate staff. Receive and route messages and documents such as laboratory results to appropriate staff. Greet visitors, ascertain purpose of visit, and direct them to appropriate staff. Interview patients in order to complete documents, outside office referrals, and forms such as intake and insurance forms.

L.L. Bean Lewiston, ME

Seasonal Sales Rep.

Nov 2010 through Present (Seasonal)

Answering calls and taking orders for customers, helping to resolve any customer complaints, and answering product questions. Also did E-Services which consisted of helping customers with any L.L. Bean online website problems.

Sears Brunswick, ME

Human Resource assistant

May 2010 through Nov 2010

Responsible for counting and ensuring the accuracy of the store safe and all register bags daily, preparing the daily bank deposit, and all change funds, issue funds to the sales floor, print, distribute, and work through many different store reports, set up interviews for new hires, employee orientation, development, and training logistics and recordkeeping. Assist with employee relations, employee safety, welfare, wellness, health reporting; and employee services. Maintain employee files and the HR filing system; assist with the day-to-day efficient operation of the HR office. Maintain employee confidence and protect operations by keeping human resource information confidential.

Androscoggin Oral & Maxillofacial Surgery Lewiston, ME

Central Supply Technician

April 2009 through August 2009

Responsible for cleaning and sterilizing all implements, tools, and equipment used by the surgeon. Organize and keep all operating and recovery rooms sanitary and stocked. Process and develop x-ray films daily. Assisted patients out of operating rooms to the recovery rooms and attended to them as necessary.

Service Master Oxford, ME

Marketing / Administrative Support

October 2008 through December 2008

Maximize awareness of the company, and retain customers through individualized care by going to each of the businesses and providing information and education on existing and updated services to both current and potential clients. Visiting damaged buildings and assessing the volume of damage and creating a computerized layout of the structure for repair by our cleaning team. Also basic reception duties including but not limited to data entry, faxing, copying, and answering multiple phone lines.

Hoya Vision Corp. Lewiston, ME

Eyeglass maker

June 2008 through Sept. 2008

To perform a variety of production line duties in order for prescription eyeglasses to be assembled for multiple optometrist offices

Roy's All Steak & Golf Range Auburn, ME

Customer Service

April 2008 through Sept. 2008

Taking customer orders and delivering their food to them in a timely manner. Overseeing employees stayed busy and did what was expected of them. Helped with the daily preparation

of the restaurant, also opened and closed the business daily.

Cloud 9 Day Spa and Wellness Center Lewiston, ME

Receptionist / Cosmetologist

November 2004 through August 2007

I successfully managed the daily operations of the Day Spa while scheduling appointments for both our new and current clients, and coordinating classes for the employees to be taken in house and out. Responsible for efficient product ordering, inventory and stock accountability, as well as being accountable for all cash, checks and credit card transactions. Greeting and verifying all client demographic information at each visit. Screening and directing all phone calls, visitors and sales Representatives coming into the Day Spa. Performed a variety of administrative duties including but not limited to generating critical reports and spreadsheets for the owner to review the progress and daily operations. Supervised employees and maintained cordial working relations.

Wilsons Leather Auburn, ME

Assistant Manager

October 2004 through February 2006

Assisted managing the retail store by coordinating sales promotion activities, analyzing merchandising needs, supervising current employees, training new employees and ensuring security compliance of all employees, answering customer complaints and inquiries, encouraged employees engaged in sales work to meet their sales goals, maintaining overall store appearance, keeping accurate records of all cash, check and credit card transactions. Reconciling cash with sales receipts, and preparing daily records of transactions in order to make our nightly cash deposits.

EDUCATION:

2013 Regional Ten Technical School

Microsoft Office Professional Development

2010 Edward Little-Adult ed. & St. Mary’s Hospital Auburn, ME

Certified Nurse’s Assistant GPA 99.16

2009 University of Phoenix – Online, AZ

Psychology GPA 95

1995 Maine State Academy of Hair Design Brunswick, ME

Cosmetologist GPA 96

1989 Edward Little High School Auburn, ME

High School

Notary Public – Valid through 2028

SKILLS: Over fifteen years of professional experience with the public. Excellent customer service abilities and capable of working within a team, as well as being self- motivated and confident in making independent decisions. Dependable and very well organized able to balance multiple priorities to meet deadlines. Able to handle complaints, even when dealing with unpleasant customers; enjoy delighting customers with a pleasant and friendly style. Flexible and able to switch gears, good organizational skills. Respectful of confidentiality and the importance of customer and business privacy.

Contact this candidate