Human Resources Customer Service

RESUME OF

YVONNE T. MATTHEWS

**** ******** *****

Indianapolis, Indiana 46254

317-***-**** Home/Cell

ac2acy@r.postjobfree.com

Professional Summary: Several years of experience in human resources management, employee/ labor relations, business partner, management, operations, employee training, project management, information technology and finance/internal audit.

Professional Experience:

EASTERN STAR CHURCH

Human Resources Manager

Eastern Star Church, Indianapolis, Indiana, October 2015 to July 2017

Managed the human resources function for 80 employees at 3 church campuses.

Significant Accomplishments

Implemented the Clear Company, applicant tracking and the Paylocity, human resources systems

Conducted the annual open enrollment, health insurance process for full time staff

Secured a voluntary life insurance program for eligible staff and an EAP program for all church staff

Church Office Administrator

Eastern Star Church, Indianapolis, Indiana, November 2010 to October 2015

Accountable for the 30,000 membership data base, church reception, telephony, office equipment and supplies for 3 church campuses.

Significant Accomplishments

Recovered $45,000.00 in billing over charges from a major vendor

Prepared the church’s document for the state to seek tax exempt status and recovery of taxes

Automated the notification process for church staff and the Exhortation Ministry’s response to personal/family crises

THE HARTFORD

Internal Operations Supervisor

The Hartford Indianapolis, Personal Lines Customer Service Center, August 2005 to January 2010

Managed the Internal Operations function for the Indianapolis Customer Service Center that included facility construction and maintenance, SOX compliance and the clerical support for Operations Output.

Significant Accomplishments

Documented all clerical functions to insure consistency of performance, service delivery and succession

Conducted the monthly audit of checks issued and quarterly check stock

Solidified the facilities request process to provide timely, error free service to internal customers

INDIANA WESLEYAN UNIVERSITY

Indiana Wesleyan University, Indianapolis Campus, Spring, 2006 to Spring, 2010

Adjunct Faculty - Human Resources Management

NATIONAL COLLEGE OF BUSINESS & TECHNOLOGY

National College of Business & Technology, Indianapolis Campus, Spring 2005 to Spring 2006

Adjunct Faculty – Public Speaking and English

CUMMINS INC.

Director, Human Resources, High Horsepower, Engine Business

Cummins Inc., Columbus, Indiana, August 2000 to May 2004

Directed the Human Resource function for the Marketing, Engineering and Finance Divisions and four manufacturing plants: CIC (Seymour, Indiana) CKEC (Seymour, Indiana), CNGE (Clovis, New Mexico), Marine (Charleston) and Daventry Plants (Daventry, England UK).

Resume of Yvonne T. Matthews

Page 2

Significant Accomplishments:

Facilitate communications and conflict resolution between management, three labor unions and non-represented employees

Monitor employee and organizational performance

CORE Global Team member Human Resources and Finance, IT Project

INDIANA STATE GOVERNMENT

Deputy State Personnel Director

State Personnel of Indiana, Indpls., Indiana, August 1994 to July 2000

Facilitated the daily operations of three divisions: Management Information Systems (MIS), Employee Data/Payroll and Training.

Significant Accomplishments:

Prepared state government study to identify new human resource system needs

Established parameters for new system and prepared the budget

Facilitated the Broad Agency Announcement (BAA) to secure a quality assurance (QA) vendor

Managed the review of proposals from five vendors: GEAC SmartStream, American Management Systems Inc., PeopleSoft/Anderson Consulting, KPMG/Peat Marwick and Unisys/Oracle

Participated in the state contract negotiations for BAA and RFP saving the state over thirteen (13) million dollars

Delivered the new system implementation on time and within budget

Additionally, served as liaison to the State Employees’ Appeals Commission as well as agency director in the absence of the director.

Other related experience:

Indiana Family & Social Services Admin.

Human Resources Director

November 1992 to August 1994

State Personnel of Indiana

Division Director, Employment Administration

June 1991 to November 1992

IU HEALTH – Methodist Hospital,

Internal Auditor

February 1989 to June 1991

Human Resources Generalist

November 1987 to February 1989

Equal Employment Opportunity Coordinator/Affirmative Action

July 1986 to November 1987

Employee Relations Associate

August 1983 to July 1986

Additionally, served as liaison between the hospital and Methodist Federal Credit Union (MFCU) and Credit Committee.

Indiana National Bank

Credit Analyst

June 1983 to July 1983

Assistant Branch Manager

March 1980 to June 1983

Education: Executive Master of Public Affairs, School of Public and Environmental Affairs (SPEA), Indiana University. BS, Elementary Education with Distinction, Indiana University.

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