Food Safety Field Service

Yvonne Pohlson 585-***-****

** ********* ****, ********, ** 14450 ********@*****.***

Qualifications Summary

Senior safety and quality specialist/inspector with a successful track record consulting clients by identifying areas of non-compliance, analyzing root cause, and assisting clients to improve standard operating procedures (SOPs)/HACCP operating plans to reduce risk and improve performance on NY State Health Department inspections. Industry experience includes: restaurants, adult care communities, hospitals, schools, grocery retail foods, food assembly lines, and food distribution centers.

Certified Professional in Food Safety (CP-FS), NEHA

OSHA General Industry Safety & Health Certified

HACCP-based food safety risk assessment audits

Former ServSafe Food Safety Trainer and Proctor

ServSafe Alcohol Service & Safety Certified

Experience training associates to reduce risk

FDA Food Code knowledge

NY State Department of Health Regulation knowledge

Mini-Joint Commission Surveys for Adult Care (i.e., senior living, mental health, memory care)

Medical chart and medication assistance audits

Recommend SOP improvements

Professional Experience and Achievements

EcoSure, a division of Ecolab, Inc., Naperville, IL

EcoSure helps customers in the foodservice, lodging and long term care industries maintain the highest standards in safety and guest experience by providing comprehensive on-site evaluations, consulting and training.

Senior Field Service Specialist – 9/2014 - Present

-- Selected as a traveling trainer for field service representatives to learn mini-Joint Commission Surveys for national long term care client

-- Identified and qualified leads for new business for Sales department

-- Mentored new EcoSure specialists

-- Completed full day of hands-on driver safety refresher training

Field Service Specialist – 1/2012 – 9/2014

-- Partner with restaurants and adult care communities consulting on food safety HACCP, quality and employee/customer safety inspections based on FDA Food Code, OSHA, NY State Department of Health regulations, and client-specific brand standards to help clients improve performance on health department inspections, improve safer food handling and medication assistance practices, and reduce liability risks.

-- Review inspection report with management, periodically informing management of unsatisfactory results.

-- Efficiently route, schedule, and arrange travel in a large territory, while striving to meet inspection goals and deadlines.

-- Present PowerPoint presentations on safety and clients’ national performance results.

-- Remain up-to-date on evolving training requirements for clients’ programs.

-- Completed driver safety course within six months of hire date.

District Field Service Specialist of the Year Award – 2013 & 2014

Consultant – 1/2004 – 12/2005

-- Collected data at point-of-purchase in Rochester, NY for retail food manufacturers’ market research studies to identify any quality concerns that are found at purchase point.

Audits International, Highland Park, IL

Audits International was a private company started by Richard Daniels, purchased by

Ecolab, Inc. and renamed EcoSure.

Project Manager – 1/1998 – 12/1999

-- Designed and managed food safety, quality assurance, and mystery shop programs/studies for national restaurant chains and food manufacturers.

-- Analyzed data, identified trends, prepared client reports, and presented study results to corporate leadership of client companies.

-- Estimated program/study costs and prepared and presented client proposals.

Assistant Project Manager – 5/1996 – 1/1998

-- Trained and supervised a national network of consultant auditors in HACCP food safety and quality inspections.

-- Resolved client concerns regarding individual restaurant inspection results.

Project Technologist – 3/1995 – 5/1996

-- QA incoming data from consultant auditors and follow up with field auditors with questions if necessary.

-- Reviewed incoming expense reports for accuracy prior to submitting to Accounting.

-- Ran basic formulas in Microsoft Excel spreadsheets and convert data into bar charts, line charts, or graphs to assist starting Project Managers’ reports.

DePaul Assisted Living Communities, Rochester, NY

DePaul provides various living community options to adult seniors, memory care, and mental health clients.

Quality Management Specialist – 3/2000 – 7/2002

-- Improved and enhanced DePaul’s internal QA food safety auditing tool to improve DePaul’s internal audits of food service and prepare for Joint Commission surveys.

-- Created daily food safety checklists for kitchen managers and encouraged consistent use of checklists to reduce food safety risks.

-- Conducted audits to ensure compliance with NY State Department of Health regulations for personal care & medication assistance, food service, activities, building maintenance, and housekeeping departments.

-- Identified internal system problems and developed resolution plans.

-- Provided QA support to communities in Rochester, Buffalo, and Syracuse.

-- Conducted Orientation and Medication Assistance training for new hires.

-- Investigated complaints and completed investigation reports summarizing complaints and potential resolution.

Ameriprise Financial Services, Inc., Rochester, NY

Office & Client Services Manager – 2/2002 – 1/2012

-- Scheduled appointments and prepared proposals and new business forms for upcoming appointments.

-- Followed up with corporate office to ensure accurate account setup and resolve issues, if necessary.

-- Plan marketing events and seminars coordinating with banquet managers, soliciting financial support from investment fund wholesalers, scheduling wholesaler presentations, inviting clients, and ensuring event runs smoothly

-- Followed FINRA compliance guidelines and regulations.

-- Delegated, supervised, and trained support staff and submitted payroll.

-- Scheduled service for all areas of practice and purchased equipment and supplies.

Education

Bachelor of Science, Nutrition & Food Service Management Major

with Business minor

Arizona State University

Tempe, AZ

December 1994

Media

Industry Journal Interview

“Food Safety: Defining Critical Control Points,” Food Management – 1/2000

References

References are available upon request.

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