Customer Service Insurance
Resume:
Belinda C. Singo
Phone: 918-***-****
Email: ************@*****.***
I am seeking a full time position where I can utilize over 20 years customer service experience in various industries. My experience includes client relations with national and international customers including oil and gas manufacturing, medical business office, property and medical insurance, and pharmaceutical benefits management. These positions allowed me to develop more skills and positive relationships with internal and external customers and increase of knowledge and experience.
Skills: Office management, Customer Service, phones, dispatch, scheduling, data entry, inside sales, trainer, computer – Microsoft Office – word, excel, outlook, Ardexus, Navision, Servigistics, Web MD, more.
EXPERIENCE:
Coca-Cola, Tulsa, OK
June 2017 – current-Temporary/Ends 9-29-17
Dispatcher
Dispatch service technicians to their routes, and prioritize urgent vs standard tickets.
Assist Field Service Supervisors in assigning zones to technicians.
Contact customers regarding urgent and standard tickets for service.
Assist CCNA and call center customer service representatives in follow up to tickets.
Action Seating and Mobility, Tulsa, OK
October 2016 – March 2017
Receptionist, Office Assistant
Front desk phones and face to face with patients scheduling patients with physical therapists and service technicians for customized durable medical equipment.
Verify medical insurance for patients, including follow up of medical claims.
Filing and other tasks as needed to assist service technicians, physical therapists, and billing department.
St. John Business Center, Tulsa, OK
June 2016 – October 2016
Commercial Claims Follow Up and Biller
Follow up for commercial insurance medical claims for 6 St. John hospitals in surrounding Tulsa area
Billing commercial insurance claims for 6 area St. John Hospitals
Broken Arrow Public Schools
October 2015 – June 2016
Secretary, Office Manager
Manage all aspects of office in support of principal, assistant principal, counselors, teachers and students.
Completed student transfers to and from other schools as required and assisted with orientations.
Recorded attendance, grades, printed and distributed report cards.
Recorded hours for night class teachers and submitted to Education Service Center for payment.
Ametek Chandler Engineering, Broken Arrow, OK – March, 2006 – April, 2015
Inside Sales Coordinator
Provide quotes for parts.
Contract review, order entry of Purchase Orders,
and rush orders all customers international and national.
Coordinate with all departments to determine availability and ship dates of orders.
Filing of Sales Orders and Serial Number Files.
Manage front desk, direct customers, sort mail, order supplies.
Assist with meet and greet activities for customers coming for on-site training classes.
Participated in company audits.
Many other tasks as needed.
SouthCrest Hospital, Tulsa, OK
August, 2001 – March, 2006
Patient Relations and Billing Specialist
Assist patients with their hospital billing accounts via phone and walk-in, documenting all conversations and transactions according to patient privacy laws.
Accept payments, process credit card payments, explain explanation of benefits statement to patients.
Process on-line billing for all claims to all insurance companies, providing required documentation as needed.
Process daily balance report of claims.
Assist and support office manager and other business unit personnel to meet deadlines and promote timely payment from insurance companies and patients.
Trained other CSR’s as they were hired.
Provider Medical Pharmaceutical, Tulsa, OK
January, 1993 – August, 2001
Customer Service Manager, Pharmacy Relations Coordinator
Managed pharmacy help desk in processing live claims.
Prospected, interviewed, hired and trained new CSR’s and marketing personnel.
Managed and negotiated pharmacy contracts and pharmacy network enrollment database.
Data entry of groups and individuals – new and existing.
Printed and mailed pharmacy cards and appropriate literature to customers.
Supported CEO and other staff in all areas of business.
Farmers Insurance, Tulsa, OK
August, 1989 – December, 1992
Customer Service / Agent Support
Managed all aspects of office, phones, walkins, deposits.
Policy review / internal underwriting to submit to home office for approval.
EDUCATION:
Tulsa Community College
Tulsa Technology Center
Mississippi Delta Jr. College
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