Ali ZROURI

CUSTOMER SERVICE

PERSONAL INFORMATION

Age: 30

Marital Status: Single

Tel: +212-***-**-**-**

E-mail: ac2a6m@r.postjobfree.com

Address: ** ****** *************; Narjiss A FEZ

Citizenship: Moroccan

PERSONNEL SUMMARY

An experienced manager who is highly motivated and has vast knowledge of Customer Service . ALI is able to; coach, give feedback, build morale, roll out initiatives, and make recommendations on merchandising and product presentation. He is able to handle high-profile and hands-on management roles that require commercial acumen and creative flair. .He is also able to drive brand availability, & is willing to take on board new ideas & adapt them further to make them his own. He is ambitious and passionate about everything he does, and comes from a strong sales and service background that allows him to thrive in any competitive and challenging retail environments. He is right now ready and qualified for the next stage in an already hugely successful career and is looking forward to making a significant contribution to any future employer.

SKILLS

- Able to manage complex sales processes and negotiations to a successful conclusion

- Excellent verbal and written communication skills

- Strong marketing orientation with the ability to develop strategies to edge out the competition .

- Taking the initiative, especially when it comes to de aling with customers.

- Putting customers at the heart of all decisions.

- Having a flexible attitude and positive approach. PROFESSIONAL EXPERIENCE

06/2016 - 05/2017 ORIFLAME SWEEDEN Retail - Rabat

>> Branch Supervisor (Customer Service)

- Improving productivity of staff

- Identify planning actions

- Direct all operational aspects including distribution operations,

- Supervising staff (Human resources, leadership payroll)

- Stock’s Management

- Resolving customer problems as needed

- Evaluating employee performance and providing feedback and coaching as need

01/2015- 05/2016 PETROD Retail - Dakhla

>> Customer service Manager / Retail

- Analyzing statistics and reports of operations

- Improving operational management systems

- Recruit, train, supervise and appraise human resources

- Contribute to short and long-term organizational planning and strategy as a member of the management team.

- Identify Business Plan

03/2013-11/2014 TURKI HOLDING Petroleum Company - Casablanca

>> Key Account Manager

- Develop trust relationships with a portfolio of major clients

- Acquire a thorough understanding of key customer needs and requirements

- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives

- Resolve any issues and problems faced by customers and deal with complaints to maintain trust

- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

EDUCATION & TRAINING

2014 PROFESSIONAL CERTIFICATE - Marketing - Marrakech ECOSTIG

2013: MASTER 2 – Human Resources Management

Canadian Institute for Management (MATCI)

- Casablanca

2011: TOEFL CERTIFICATE, Test of English as Foreign Language America-Mideast Educational and Training Services, Inc

- Rabat

2010: BACHELOR OF ARTS – English Studies

Faculty of Letters and Human Sciences Dhar El Mehraz

- Fez

Graduation research paper: Management of Tourism in Fez (Riads) IT SKILLS

Microsoft Office Package.

LANGUAGES

Arabic Professional use (Mother tongue)

French Professional use

English Professional use

MISCELLANEOUS

Drivers’ License type B

Travel: Morocco in 2 months.

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