SKILL SUMMARY

Long-Term IT Organizational/Leadership

Project Planning/Management

Staff Training and Development

Strategic Technology Planning/Execution

Global Operations Management

Test Automation/Planning

Budgeting & Cost Control

Vendor Contract Management

Telecom Expense Management

Move, Adds, Changes, Disconnects (MACDs)

Change Management

Telecom circuit/line provisioning (Domestic/Global)

Hardware Procurement/Deployment/Asset Mgt.

TECHNICAL SKILLS

MPLS, Frame Relay, ISDN. OC3+, SONET, DS3's, Ethernet, Metro-E, VOIP, SIP, H.323, MGCP, TDM, PRI/ BRI

TELEPHONY PLATFORMS

Avaya Aura Unified Communications Platform

Avaya S8800,8700,8500,8300 Server

Avaya G450 and G430 Gateways

Avaya Merlin Magic & Legend, Avaya Partner, Avaya IP Office

System 75 and System 85 PBX, Dimension&Definity PBXs

Cisco Unified Comm Platform

Cisco H.323 and MGCP voice gateways

Microsoft Lync Skype for Business

NEC 2000 and 2400 PBX

Siemens-Rolm 9200H PBX

Mitel PBX

Inter-Tel PBX,

Nortel CS1000e PBX, Norstar, BCM450 IP

ActiveVoice-Repartee VMail, Avaya Modular Messaging, Avaya Aura Messaging, Cisco Unity VMail

Various Call Accounting systems (SMDR)(Microcal, Call Sweet, etc.)

Sonus 2000 SBC, Acme Packet SBC, Cisco Cube

DESKTOP & SERVICE MANAGEMENT SOFTWARE

MS Office Suite 365

MS Windows 7, 8 and 10

MS Project / Portfolio Project Management (PPM)

MS Visio

BMC REMEDY

HEAT ITSM

SERVICE NOW - ITSM

Various Vendor Portals for ordering/provisioning/account mgmt.(AT&T Business Direct, Verizon Enterprise Center, CenturyLink Control Center, BT MyAccount, Level 3 Customer Portal)

PROFESSIONAL EXPERIENCE

MEDNAX, HEALTH SOLUTIONS PROVIDER, Sunrise, FL Sep 2016 – Mar 2017

Technology Services Engineer III-Team Lead (Consultant)

Responsible for Project Management of Key initiatives and network migrations, including Cisco Call Manager upgrade, Avaya IP Office, VoIP, Voice and Data Network Convergence Migration Projects. Utilizing BMC Remedy, (PPM) MS Portfolio Project Management to produce Project Schedule Performance Indication reports (KPI) and Service Level Agreement reports (SLA)

TECH SERVICE TODAY, LLC, Boca Raton, FL May 2016 – Aug 2016

Project Manager/Tier 2 Support (Consultant)

Provide information technology and telecommunications support to clients with one or more remote locations across North America including desktop support, printer maintenance, phone system installs and changes, voice and data cabling, network troubleshooting, manage projects and system installations.

JARDEN CONSUMER SOLUTIONS, Boca Raton, FL Jan 2016 – Mar 2016

Voice Systems Engineer III (Consultant)

Support Unified Communications Network including MS Enterprise Voice / Exchange Voicemail and Call Center Application. Utilizing ServiceNow Ticketing system.

ATKINS GLOBAL, Miami, FL Feb 2006-Sep 2015

Telecommunications Manager

Key operational strategist in charge of managing all global telecommunications systems and services for approximately 10 years.

Delivered optimal end-user service by conducting in-depth troubleshooting to resolve complex connectivity failures (using BMC Remedy, ServiceNow, SolarWinds, etc.)

Negotiated and monitored vendor agreements for Telecom products and services and was responsible for all Telecommunications Provisioning from design and selection of service, order processing and service delivery through services integration into production network, including Test/Turn Up/User Acceptance Verification.

Oversaw delivery of Telecom services for North America as well as all WAN circuits globally (Europe, UK, Middle East and Asia/Pac).

Implementation of a Global converged network utilizing multiple service providers as required by geographical necessity as well as fulfilling business obligations and requirements. The network functioned as a single Unified Communication Platform carrying Data/Voice/Video etc. that was redundant, monitored and maintained by several regional NOC’s around the Globe and presented seamlessly to the end user. Meeting all Service Level Agreements to Stakeholders (SLA’s) and reporting on all Key Performance Indicators (KPI’s).

Maintained and made adjustments to Project Delivery Schedules using Project Management Tools such as Service Now and MS Portfolio Project Management (MS Project) tools.

Managed the monthly expense, monitored for contract compliance, SLA credits, and order activity accuracy and forecasted expense against the budget allocation.

Launched an audit of wireless provider accounts that led to consolidations and realignment of services, features and discounts that actualized a reduction in cost by 50%.

Led the initiative to source headsets for the global deployment of IP Softphone technology. Collaborated with Purchasing staff and Executives, Application Developers and National Support personnel.

Worked with the manufacturer to devise a comprehensive offering catalogue of approved devices.

Employed a global distributor to provide the product at a comparable price across the globe that met local specifications.

Negotiated stage and drop ship services at the distributor’s central facility thereby relieving the company from storage of equipment and duplicate shipping charges. Net total savings of 55% of the retail pricing structure.

Save costs, increase bandwidths and improved processes in all locations by implementing new MPLS Network Infrastructure.

Adopted and implemented SIP Trunking, VoIP, Unified Communications, ITFS, contract compliance monitoring and billing error /recovery which increased savings consistently each year.

Deployed and maintained Avaya Aura Unified Communications Platform with 70+ locations in North America.

Integrated Avaya with existing Cisco CUCM systems around the globe to achieve single dial-plan topology with 7 digit dialing.

Managed Cisco Call Manager and Unity Voicemail in North America

Partnered successfully with cross functional initiative to implement Lync Enterprise Voice (aka Skype for Business) for 3,000+ users in North America & 18,000 users World Wide

Vendor analysis and Product selection of MS Lync compatible Headsets for Global distribution (18,000+ people)

SEMINOLE TRIBE OF FLORIDA, Hollywood, FL Jun 2003 – Sep 2005

Assistant Director of Information Technology

Led strategic direction and ensured efficient and effective operations management including leading and directing a staff of thirty (30+) professionals comprised of: PC support staff, Help Desk staff, Application Development staff, Structured Cabling staff, Data Network and Telecommunications professionals. Collaborated with the Director of IT to develop, define and enforce organizational standards.

Recruited, developed and mentored IT staff in accordance with established policies, procedures and objectives.

Reduced costs by 45% and met all budgetary objectives without exceeding $7M operations budget.

Increased efficiency by introducing video conferencing thereby reducing travel and increasing face to face communications between Reservations and Tribal Leadership.

Reengineered data and voice network to include various SONET Ring, wireline, wireless and microwave transport methods.

Conceptualized, developed and created shared/converged network infrastructure for data, voice and video application.

Petitioned and qualified for Department of Interior and Department of Indian Affairs approval for the implementation of custom built wireless voice/data solution in a remote rural Federal protected area.

EDUCATION & TRAINING

JUILLIARD SCHOOL, New York, NY

Bachelor of Music

VILLANOVA UNIVERSITY

Master Certificate in Business Analysis

Core solutions of MS Lync Server 2013, New Horizons

MS LYNC Enterprise Voice and Online Services Training, New Horizons

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