Leticia Irving

*** ******* ***** *****

League City, Texas 77573

832-***-****

ac2a5r@r.postjobfree.com

Objective

I am a Senior Instructional Designer and Project Management Specialist seeking a leadership position in Training and Development.

Career Summary

Extensive experience in all facets of Instructional Systems Design; from front end analysis to implementation and evaluation. Areas of specialization include:

project management / budget planning

training plan development

front-end analysis / job and gap analysis

development of performance based objectives

curriculum mapping

curriculum design for e-learning and classroom instruction

simulation training design and development

development and validation of test items in compliance with national standards

formative and summative evaluations of training deliverables

assessment of training initiatives for compliance with ISD guidelines /methodology

mentoring and coaching ISD development team and trainers

Tools

OPUS Pro9,Captivate, BrainsShark, GoAnimate, Storyline 2, Macromedia Director, MS Office Outlook, Word, Power Point, Publisher, Visio, Excel, and SharePoint. Adobe Illustrator, Adobe Photoshop, Pinnacle Studio, Live Meeting, WebEx, FrameMaker, Epic Editor, Sigmalink, Snag-it, ScreenCam, SAP

Skills

Storyboarding

Process / Role Mapping

Training Facilitation

Scriptwriting

Test Construction

Train the Trainer

Video editing

DACUM Facilitation

Graphics rendering

Shot List Development

Product Demonstrations

Visual Design

Educational Qualifications

9/1991 University of Texas School of Allied Health Sciences, Houston, TX

Post-Baccalaureate Certification in Biomedical Communications - Instructional Design

8/1990 University of Houston Central Campus, Houston, TX

Bachelor of Fine Arts, 1990

Professional Experience

August 2017 – Present The Boss Group Houston, Texas Senior Instructional Designer

Client Company: Chevron

Responsible for conducting training needs assessments per customer requests and recommending training solutions based on customer needs and best practices. Additional responsibilities include creating a storyboard for implementation by the Creative Studio personnel and monitoring its progress towards completion.

January 2016 – July 2017 Hewlett Packard Enterprise Houston, Texas Learning and Development Instructional Design Program Manager

Responsible for the maintenance, design and development of the Learning and Development Onboarding portfolios for a global audience of new hires. Onboarding courses supported include New Employee Orientation (NEO), Campus to Corporate for Success (C2CS) training and Enterprise Group training. Training solutions consisted of:

Instructor led training (ILT)

virtual instructor led training (vILT)

web based training

micro-lessons delivered via social networking platforms.

Key (NEO) Accomplishments include:

Reduction in deliverable time from 8 hrs.to 6.

Stand-a-lone modules for increased flexibility based on regional preferences.

Game based activities for increased user interaction / attention.

Streamlined Facilitator Guides and scripts for easy reference.

Key (C2CS) Accomplishments include:

Reduction in deliverable time from from 4 days to 2 for ILT and from 5 to 3 for vILT.

Updated content to align with current branding guidelines.

One common Facilitator Guide for the ILT and vILT.

Micro-lesson creation for delivery via EdCast.

Replaced abstract based activities with those based on real world application.

7/2009 – 11/2015 Helmerich and Payne International Drilling Company, Houston, Texas. Instructional Designer / Project Manager

Responsible for providing instructional design services in support of training initiatives developed for drilling rig contractors. Training initiatives supported to date include the following:

Leading the design and development of four e-learning modules on drilling rig equipment operations:

ST-80

Boiler

Pipe Delivery System PDS-20

Gardner Denver PZ11

Additional responsibilities included:

Canvassing and Interviewing prospective new hires for Instructional Design and developer positions.

Negotiating contractual agreements with 3rd party contractors.

Assessing employee performance and mentoring new hires.

Developing project scope documents and managing project teams.

Conducting a gap analysis of eight legacy classroom training modules.

Leading the development of performance based objectives for training materials in collaboration with SMEs.

Updating eight classroom training modules per gap analysis findings and SME input.

Leading the development of performance based test questions in collaboration with SMEs.

Leading a task analysis of the PDS-20, the Pipe Handler and the Boiler with SME collaboration.

Designing and developing Quick Reference Cards for the PDS-20.

Assessing and providing input for simulation design and development of the following:

oST-80

oVFD House

oPony Rod Seals

oRAMS

oWork Day

oKronos

3/2009 – 7/2009 Galveston Housing Authority Disaster Housing Authority Program (DHAP), Galveston, Texas. Case Manager / Instructional Designer

Responsibilities focused on conducting a task analysis of several key DHAP positions. This consisted of one-on-one interviews with case managers and supervisors, researching documentation on existing roles and responsibilities and direct observation. Pending completion of the job analysis, a series of On the Job performance support tools were created to assist case managers and continuing eligibility specialists in fulfilling their roles. The Performance Support Tools consisted of a mockup case management file and quick reference cards outlining top-level tasks and step by step instruction.

12/2008 - 2/2009 Volt Services Group, Houston, Texas. Sr. Instructional Designer / Technical Communications Specialist

Developed and updated web – based Online Help and Procedural documentation in support of proprietary oil and gas software applications per SME input. Responsibilities included consulting with SMEs and editing existing documentation for grammar and clarity.

8/2005 - 11/2008 Syntex Management Systems, Houston, Texas. Sr. Instructional Designer / Project Manager

Introduced project development guidelines and standards based on the A.D.D.I.E. model of Instructional Systems Design (I.S.D.) to the Syntex Training Department. Designed and managed training material development of Enterprise Risk Management software curricula. Training materials created included; user and instructor manuals, chapter review exercises, pre and post-tests, PowerPoint presentations, case studies, Quick Reference Cards, procedural guides and WBT tutorials. Additional responsibilities included:

Conducting Needs Assessments and gap analysis, developing training plans, defining project scope documents, and overseeing adherence to Instructional Systems Design guidelines and standards.

Assessing legacy training materials for compliance with Instructional Design principles and adult learning theory, identifying changes needed to achieve compliance and overseeing their implementation.

Developing statements of work and change order requests.

Classifying legacy courses by curriculum, and creating a Train the Trainer Curriculum.

Designing a series of Train the Trainer "Learn by Doing" Workshops.

Coordinating training delivery and allocating training resources for online and classroom instruction.

Delivering Train the Trainer Training and evaluating classroom trainers.

Updating the training Web site with general training information including; training schedules, course descriptions that included goals and objectives, prerequisites and support tools, responding to training requests, booking training engagements and coordinating training events held at annual User Conferences.

Creating an internal monthly training newsletter.

Updating training materials to comply with new releases and copyright law.

Providing external customers with feedback on their training material development initiatives.

2/2004 - 8/2005 Virtual Intelligence Providers, VIP, Spring, Texas. Senior Training Consultant

Client Company: British Petroleum

Designed and developed soft skills curriculum and training materials for First Level Leaders in the oil and gas industry on:

Employment Laws

Sexual Harassment

Data Privacy

Co-Employment

Hiring Practices

Additional curriculum development responsibilities included:

Conducting a task analysis of the core skill sets for First Level Leaders.

Curriculum mapping of core skill sets with Learning Domains.

Updating Human Resources Training Web site with First Level Leader Curriculum Flow data.

Sales and Marketing responsibilities included providing new business development and marketing services via:

Cold calls and appointment setting

Marketing via conferences and networking events

Editing and proofing marketing collateral and company Web site

Design and delivery of soft skills training for marketing department on cold calling techniques

2/2003 - 8/2005 TCG Consulting, Houston, Texas. Marketing and Public Relations Consultant.

Client Companies: Apoyo Mortgage, M.D. Docs and Segue Software

Provided networking and marketing services for small companies in Mortgage and Real Estate, Document Imaging and Software Development.

Coordinated and produced public relations events

Designed, created and proofed marketing collateral, press releases and company Web site content

Assisted with the development of statements of work and contract negotiations

Conducted cold calls and appointment setting

9/2001 - 12/2002 Lake Technical Communications, Kemah, Texas. Senior Training Consultant

Client Company: Schlumberger

Managed the creation of maintenance, operations and troubleshooting manuals on oilfield exploration tool operations.

Used Sigma Link and Epic Editor to create online documentation for maintenance and operations manuals in XML in order to meet company-wide guidelines and standards.

Modified and annotated over 200 graphics and photos for inclusion in supporting manuals.

Designed and developed presentations and literature on general information and sales promotion for Computer Based Training, Animation and Technical Writing.

Edited Thesis papers for clarity, grammar, spelling, and organization.

5/2001 - 11/2001 CompUSA, Webster, TX. Trainer

Delivered classroom instruction to adult learners wanting to improve their software and computing skills in the following areas:

Operating System courses in Windows ME., ’98 and 2000

Introductory and Intermediate courses in Microsoft Word, Power Point and Excel for versions ’97 and 2000

Introduction to Microsoft Outlook 2000

4/2000 - 4/2001 Compaq, Houston, TX. Senior Training Consultant

Managed the design and development of classroom training initiatives:

oDefined training needs and objectives.

oDeveloped project scope documents

oDesigned and created Student and Instructor Manuals and overhead presentations

oDesigned and developed a workshop on the five-phased instructional systems design methodology and its application.

1/2000 - 4/2000 Clarkston Potomac, Durham, North Carolina. Sr. Instructional Design Consultant

Client Company: Boehringer Ingelheim Pharmaceuticals

Managed the design and development of the following training initiatives:

oConducted a gap analysis of SAP 3.5 training materials for upgrade to SAP 4.5 on the Materials Management, and Sales and Distribution modules.

o Defined documentation standards so that documentation would have one common look and feel.

o Assisted in merging the corporate SAP project development model with the A.D.D.I.E. based corporate I.S.D. model.

10/1999 - 12/1999 Enron, Houston, TX. SAP Training Consultant.

Verified the accuracy and instructional soundness of twenty Facilitator Guides and corresponding Online Training developed to support the PC-based online help system, SAP / Leap for the following modules; SAP Materials Management and Finance and Controlling.

4/1998 - 10/1999 D.A. Consulting Group, Houston, TX. SAP Training Consultant

Client Companies: Shell, Compaq, Baylor College of Medicine, Triconex

Managed the design and development of a Screen Cam movie outlining guidelines for Screen Cam movie interface design and script development. Verified process instructions used across the following modules; SAP Human Resources, Materials Management and Sales and Distribution.

Designed and developed evaluation instruments supporting applicable Instructor and Student manuals.

8/1991 - 9/1997 Lockheed Martin Space and Mission Systems Services, Webster, TX. Training Lead, Project Development Specialist / Multi Media Lab Manager

Training lead for the International Space Station (ISS), Life Sciences Human Research Facility’s training department. Responsibilities included:

Primary liaison to the ISS for the purpose of documenting, disseminating and overseeing adherence to the ISS Training Standards and Guidelines.

Communicating periodic status reports to upper management and the NASA monitor identifying events, guidelines, issues and constraints impacting progress.

Managing a staff of four in the delivery of training plans and curricula for instructor, crew and ground support personnel.

Introducing the Develop a Curriculum (DACUM) approach for the purpose of documenting hardware operations and troubleshooting procedures.

Project Development Specialist / Multimedia Lab Manager for the Life Sciences Project Division

Managed a staff of 4 - 10 software developers and Instructional Designers in the design and development of computer-based training and multimedia presentations. Responsibilities included meeting with prospective clients to determine their business/project needs, creating supporting project scope documents and budgets, managing the product development team through product delivery and summative evaluation, interviewing prospective employees and conducting employee reviews.

Facilitated screen design, storyboard and script development.

Represented the organization at Exhibitions, Conferences and participated in public relations events.

5/1991 - 8/1991 G.E. Government Services, Webster, TX. Training Specialist (Internship Position)

Conducted a job analysis on console members for the Space Lab Life Sciences Mission 1.

Developed a training guide for Space Lab Life Sciences Mission 2.

Assisted the Operations Controller in developing a training flow for new members of their team.

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