LALY PHILIP

**** ****** ***** ** #**** Missouri City TX 77459 T 713-***-**** ac2a4j@r.postjobfree.com

Legal Status

A Green card holder and legal resident with authorization to work in the United States on a permanent basis.

Professional Summary

Highly self-motivated individual with a strong work ethic; successful at multitasking, achieving goals

and optimizing for operational efficiency. Possesses a significant record of achievement

in Account Management, skilled in optimizing team potentials through delivery of training and

development solutions. Able to quickly understand the mission, vision and values of an organization.

Seeking a position, which offers a genuine opportunity for career progression in a dynamic business environment where accuracy, and flexibility are rewarded.

Work Experience

Executive Assistant to the Chairman and Chief Executive Officer – DASCO, Kuwait [June 2013– May 2017]

DASCO (Ducting & Servicing Company) is a wholly owned subsidiary of First Holding Company with dealings in HVAC related manufacturing, installation, and affiliated services.

Key Responsibilities

Vendor management

Scheduling

Document Management

Report Generation

Organizational Analysis

Organizational Strategy

Business correspondence

Event management & Presentation

Worked directly with busy company chairman to manage all affairs and ensure schedules are

adhered to.

Scheduled company meetings and assisted with preparation of meeting materials and agendas.

Served as a professional representative of the chairman and interacted with top-level clients and

contractors.

Provided logistical support to visiting clients and ensured that their needs are met.

Frequently sat in on business meetings with chairman of the company and facilitated

communications by providing relevant support documents and pertinent information.

Negotiated favorable terms and pricing agreements with vendors, and other providers.

Maintained open lines of communication between the manufacturing department and the executive team, thereby improving teamwork and collaboration as a result.

Planned and coordinated PR initiatives, business development events, partner retreats, holiday

parties and more.

Completed orientation seminars for incoming hires, and served as a resource to help onboard

hired staff.

Executive Assistant to General Manager FIRST HOLDING COMPANY, Kuwait [January 2008

– June 2013]

First Holding is a reputed industry leader in Kuwait straddling Manufacturing, Contracting, Industrial

Trading, Hospitality, Real Estate and Facilities management.

Key Responsibilities

Providing high quality, effective administrative support, to efficiently maintain work flow of the office.

Proper handling of confidential information related to company strategic initiatives, competitive

advantage and client/partner relationships.

Obtaining a strong knowledge and understanding of brand and products of company clientele.

Organizing weekly team meetings with staff, directors and senior managers.

Providing progress updates of each division by circulating monthly reports to the company’s

top management personnel, at regular monthly management meetings.

Managing daily appointments of the General Manager, including travel itineraries and visa

formalities for international travel.

Participating and providing input in team meetings called to address any organizational

concerns, as well as offering ideas for conflict resolution.

Analyzing administrative processes and procedures for possible improvements.

Maintaining a seamless account of monies entrusted, as well as use of company budgets and

administration of office funds by management personnel.

Proof reading and composing correspondence for all executive level management personnel.

Assistant Manager, Service Delivery & Quality; Idea Mobile Telecommunications, India [1997 -

2006]

Key Responsibilities

Conducting onboarding training for new staff and managers.

Training staff on customer care and product / technical knowledge

Maintaining operational responsibility and control of branch by generating customer loyalty,

with high quality service, and oversaw sales and marketing on a day to day basis.

Building rapport with existing customers and analyzing prospects for new business accounts.

Supervising front desk staff, while assuring that company policies regarding business practices were implemented at the front end.

Collection and management of delinquent accounts.

Provided Management Information Systems support to the branch head and regional office

personnel.

Served as single point of contact for all sales queries regarding work statements and delivery

processes.

Effectively managed escalation issues by identifying gaps in processes and communication

among customers and staff and offering conflict resolution strategies.

Monitoring Key Performance Indicators on a constant and communicating findings with

Regional Office to the Regional Customer Service Director

Education

Masters of Science, MG University, India

Bachelor of Science, Andhra University, India

Bachelors in Education, MG University, India

IATA – Secured Standard International Air Transport Association Diploma

PGDCA - Post Graduate Diploma in Computers

Key Strengths and Competencies

Event & Activity Management Customer Service & Support Marketing & Promotions

Business Development Negotiations Meeting Planning & Scheduling Report Development

Budget Monitoring & Cost control Confidentiality Staff Supervision Vendor Relations

IT Skills

Software: Proficiency in MS Office Suite of Programs,

Operating systems: Windows, MAC

References

Available upon request

Contact this candidate