Sales Customer Service
Resume:
D’Anne (Dee Dee) Tammen
Crowley TX
Phone: 817-***-****
Email: ac2a3x@r.postjobfree.com
Objectives
To secure a challenging position in which offers the opportunity for professional growth and promotes excellence through teamwork
Education
1995 - 1996 Brookhaven College: Business Management, Marketing 1981 - 1983 Tarrant County Junior College: Business Management Skills
Microsoft Windows 10. Word, Excel, Power Point, Outlook, Adobie Acrobat, Portal Administrator, AIA Billing, Act 2 Filing/Editing, Typing (55+ wpm), Office Procedures, Accounting, Management, and Customer Service Professional Skills:
Developed ability to work in a fast-paced atmosphere.
Maintained excellent customer relations and developed customer rapport.
Diplomatically resolved customers complaints on as-needed basis.
Ability to follow instructions and make decisions with no supervision.
Motivated and supervised 70+ employees on daily basis.
Maintained all record-keeping procedures.
Effectively developed phone communication skills Experience
Project Coordinator/Cerical Admistrator July 2013 to August 2017 Powerhouse Retail Services (Crowley, TX)
Provide support to, Senior Directors, Director, Senior Project Manager, Project Managers and Assistant Project Managers. Working closely with all - Directors and Managers with specific projects to complete paperwork, processes and tracking duties.
Project entry and file set-up in accordance with the Project Execution Manual.
Coordinate project entry documents.
Establishing scope of subcontracted work and verifying vendors.
Coordinate shipments of materials to the appropriate sites.
Uploading of site completion photos.
Assist in resolving contract questions with customers and contractors with direction of coordination with the Director or Manager assigned to project.
Insure all Certificates of Insurance are complete as required by the subcontract and are current.
Transmit documents between parties to insure current revisions and changes are available to all parties.
Prepare purchase orders and Contracts for any necessary construction supplies, consumables and Sub Contractors.
Contact person in the office for the Project Team in regards to obtaining documents, contact information, and general project related information.
New vendor sourcing and onboarding
Maintain positive and effective communication with crews and customers during the course of the project.
Coordinated Permitting and Site Inspections
Process AIA Billing Documents
Resume -D’Anne (Dee Dee) Tammen
Inside IT Sales/Admin 01/2013 to 7/2013
PCX Technologies
Outbound Sales calls appointment setting for local IT company.
Database management
General Admin duties
Commercial Cooridinator Admin 01/12 to 01/13
Houk Air Conditioning
Accounts Receivable Collection Calls: Brought A/R Collections down from $11,000 down to $1,500
Write Commercial Proposals: New installation and Retrofit Projects.
Inbound/Outbound Customer Service Calls
Permitting and Inspections
Dispatch Commercial Service calls to Technicians
Commercial Invoicing: New Construction, Service, and Maintenance Agreements.
Inventory Review: All company equipment purchases
Residential/Commercial: New Construction Job Cost data entry.
Renew Commercial Service Maintenance Agreements
AIA Billing Documents
Vera Lee Garment Company 09/09 to 04/11
Inside Sales Consultant/ Admin
Outbound/inbound phone sales for wholesale distribution garment company.
Maintained local, national, and international territories 100% increase in territory sales
Created marketing presentations,set up and established new territory
Devising a technique for introducing the sales concept and the product to customers.
Developing a strategy for attacking and penetrating a customer master list.
Performed general administrative duties.
Parker Heating and Air 08/06 to 09/08
Sales, Marketing, Administrative
Developed a complete marketing program where none previously existed.
Achieved 140% growth in 2007: from $500,000.00 to $1,600,000.00
Outbound/inbound phone sales. Permit, Inspections, Created marketing ads for newspaper, magazine, chamber and bulk mail, scheduling & Dispatch.
Vera Lee GarmentVera
Inside Sales Consultant/ Marketing 07/03 to 04/06
See Above Information 09/09 to 04/11
District Manager / General Manager/ Center Director 01/95 to 03/01 Tutor Time Learning Systems and Tutor Time Franchise-TX, CO, AZ, MN, MO, OH, IN, IL
Developed business and marketing Proforma to maximize growth and profitability of Child Care Centers.
Trained franchised owners in all aspects of operations:Business Start-up, multi state-zoning planning, multi state building permitting, multi state licensing inspection reporting, documentation, staffing, marketing, risk management, and public relations.
Conducted site audits for operational problem solving (labor/expense control, cost containment and enrollment growth.
Managed operations, human resources and recruitment for 10 corporate-owned schools (approximately 30 employees and 150+ children at each location)Expanded territory locations from 20 local to 50 multi-state, with a monthly gross increase from $500K to$1.3M in 2 years.
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