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Customer service

Location:
Jacksonville, FL
Salary:
30k
Posted:
September 14, 2017

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Resume:

Carlos M . P hillips

**** * **** * ******

Jacksonville, F L 3 2277

Phone: ( 904-*-**-****

Email: C ac2a3i@r.postjobfree.com

OBJECTIVE: T o a pply m y a bilities, s kills, a nd s trengths i n R evenue and h ealthcare. R epresent a c ompany a nd i ts p roducts i n a c reative and a p rofessional m anner w ith c onsistent e nthusiasm t o e xceed employer’s g oals a nd e arn p rofitable d eals t hat b enefit a ll p arties included.

QUALIFICATIONS P rofessional w ith a d iverse b ackground i n a fast p aced e nvironment. A pproach g oals w ith t he a bsolute expectations o f m eeting o r e xceeding t hem. O perate e ffectively a nd easily w ith a m inimum o f s upervision a nd m aximum r esponsibility such a s a ccounting, c ustomer s ervice, c ustomer r elations, s taff management, a nd s elf-management.

EDUCATION: 1 992-1994 H igh s chool D iploma, R obert E . L ee H S Everest U niv.- D ental a ssistant c ertification Western K entucky U niv ( Bachelor i n A ccounting) EMPLOYMENT

10/2016-7/2017- S ulzbacher H ealth F acility ( Dental Assistant/Accountant): c hairs ide a ssisting w ith d octor, m aking t emps, d igital x -rays, p reliminary i mpressions, t urnover o f r ooms, s terilizing e quipment, r eviewing c harts, s tandard c leanings, g reeting a nd s itting p atients, a nd comforting p atients, d iscussing t reatment p lans. 07/15-12/16- H oliday I nn E xpress & S uites B eaches ( Front desk m anager): C hecks g uests i n a nd o ut, r esponds t o requests f or s ervices o r i nformation, m aintain g uest portfolio a nd p roperly p rocesses f ront d esk f inances. Handling o f A R a nd A P,scheduling, p roactive i n I HG, Merlin, a ssisted D OS w ith c ontracts/block o f r ooms, a nd overall s upervision o f f ront d esk s taff. 7/13-6/15-Holiday I nn E xpress & S uites C ommonwealth

(Front d esk m anager/DOS): C hecks g uests i n a nd o ut, responds t o r equests f or s ervices o r i nformation, m aintain guest p ortfolio a nd p roperly p rocesses f ront d esk f inances. Handling o f A R a nd A P,scheduling, p roactive i n I HG, Merlin, S ales, c ontracts/block o f r ooms, a nd o verall supervision o f f ront d esk s taff.

8/12-7/13 C omfort I nn ( Night A uditor/Front d esk manager):Checks f ront o ffice a ccounting r ecords f or accuracy a nd, o n a d aily b asis, s ummarizes a nd c ompiles information f or t he h otel's f inancial r ecords. c heck-in, check-out, r eservations, r esponding t o g uest c omplaints, coordinating h ousekeeping r equests, a nd h andling a ny emergencies t hat m ay a rise.

Personal t rainer ( independent) 0 6/12-current: A ssisted clients w ith w eight l oss, b ody t oning, m otivation, m eal planning, a nd i mproving o verall h ealth.

06/11-8/12- D eerwood D ental ( Dental a ssistant): c hairside a ssisting with d octor, m aking t emps, x -rays, t urnover o f r ooms, s terilizing equipment, c reating t reatment p lans, s tandard c leanings, g reeting and s itting p atients, s etup i nstruments f or p rocedures, a nd comforting p atients.

7/07-06/11- U nisource ( Accounting C oordinator 1 : D ata e ntry o f contracts o n n ew i tems, p rice u pdates o r c redits-verify p roper approvals, f ile r ebates w ith v endor a nd f ollow u p a s n ecessary. Communicate w ith b usiness p artners i n s ales, o peration, c ustomer service, p urchasing, & p roblem s olving f or m istakes m ade o n invoices.

12/06-7/07- B ritish A irways ( Contact A gent): S et u p r eservations for i nternational t ravel f or p assengers, c ustom r elations, a nd e stablish rapport w ith e xisting p assengers.

7/05-11/06- C ared f or m y g randfather w ho h ad c ancer 1/05-7/05 A ccounting M anager, I LA W elfare & P ension: Extensive w ork w ith t he G eneral L edger ( Balance s heet), F inancial Statements, p repared p eriod e nd c lose, R econciled Investments/Bank S tatements, A P/AR, p repare w eekly m anagement report, I nsure I nternal C ontrols a re i mplemented, c ash a nd A ccrual reports o n a m onthly p eriod, p ayroll f or t he p ension, d isability, a nd i n house 4 50+ ( ADP & P C S oftware), W ork w ith o utside a uditors, a ssist with b udget p rojections, a nd r eview, e ducate a nd a dvise c enter s taff on b udgeted t argets

4/98-1/05 A ccounting C lerk/Sr. A ccountant, A dams M ark H otel: Extensive w ork w ith A R/AP ( Billing) a nd G eneral L edger, R econcile spreadsheets ( Banking), a ssisted w ith f inancial s tatements, a pproved credit r eferences, a nd m anaged d aily c ash f low t hroughout t he h otel, Work w ith o utside a uditors, a nd t ax p ayments, A ssisted w ith p ayroll

(ADP & P C S oftware), a ssist e mployees w ith t heir b enefit n eeds, distributing a nd m onitoring m onthly p erformance a ppraisals, a nd ensure e mployees’ f iles a re k ept i n c ompliance PC S kills: Q uickBooks, M icrosoft O ffice/Vlook-up ( Word, E xcel, Power P oint, & A ccess), J D E dwards, A S400, H IS, I nfinium, & S FD, Dentrix, E aglesoft. W orked w ith p atients w ho h as H IV a nd k ids.



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