Customer Service Representative

Professional summary

Responsible Customer Service Representative proficient in Call Center Operations and Data Entry. Passionate and motivated, with a drive for excellence. 15 years in Customer Service and Clerical positions.

Skills

_Clerical _Customer and Personal services

_Active Learning _ Speaking

_English Language _Reading Comprehension

_Critical thinking _Active Learning

_Complex Problem Solving _Decision Making

_Computers and Electronics

Experience

Customer Service/Cashier Aug. 2016-Aug. 2017

Exline’s Memphis, TN

Performed payroll functions, such as maintaining timekeeping information, processing, and submitting payroll.

Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals.

Collected and deposited money into accounts, disbursed funds from cash accounts to pay bills or invoices, kept records of collections and disbursements, and ensure accounts were balanced.

Property Leasing Agent Sept. 2013-July-2016

Beverly Hills Apartments Memphis, TN

Collected rental payments from tenants and kept documentation of transactions.

Answered telephone lines assisting tenants with issues and getting them resolved.

Provided documents for court evictions.

Faxed and filed documents.

Customer Service Representative Sept. 2008- Sept. 2013

Accredo Health Group Memphis, TN

Conferred with customers by telephone or in person to provide information about products or services, took or enter orders, canceled accounts, or obtain details of complaints.

Kept records of customer interactions or transactions recording details of inquiries, complaints, or comments, as well as actions taken.

Checked to ensure that the appropriate changes were made to resolve customer problems.

Determined charges for service requested, collecedt deposits or payments, or arranged for billing.

Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Patient Service Clerk Dec. 2001-Feb. 2007

The Regional Medical Center of Memphis Memphis, TN

Answered telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Create, maintain, and enter information into databases.

Operate office equipment, such as fax machines copies, or pone systems and arrange for repairs when equipment malfunctions.

Greeted visitors or callers and handled their inquiries or directed them to the appropriate person according to their needs. Scheduled and confirmed appointments for clients, customers, or supervisors.

Made copies of correspondence or other printed material.

Data Entry Operator Aug. 1998-Dec. 2001

Federal Express Corporation 1 Memphis, TN

Keyed airway bills 10-key by touch

10,000kpm

Education

High School Diploma: Computer Tech May 1998 Millington Central High School Millington, TN

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