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State University Customer Service

Location:
Baltimore, MD, 21202
Posted:
September 14, 2017

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Resume:

MEHDI BOUBIYA

Baltimore, MD, *****, ac2a2g@r.postjobfree.com, 415-***-****

PROFILE

§ Currently transitioning from the non-profit to the for-profit sector. Open to professional opportunities at all levels.

§ Ten years of office administration, recruitment, and data management.

§ Excellent customer service and communication skills. Strong experience working with diverse audiences and communities.

§ Advanced written communication skills honed through a graduate education and hundreds of written reports.

§ Proficient in Microsoft Office applications (Outlook, Word, Excel, and PowerPoint), and highly familiar with a variety of software programs such as FileMaker Pro, CRM, PeopleSoft, Oracle, and Enterprise.

§ Fluent in English, French, and Arabic. Working proficiency in Spanish. EDUCATION

University of San Francisco San Francisco, CA August 2012 – December 2013 Master of Arts: International Studies (GPA: 3.83)

Portland State University Portland, OR September 2005 – June 2008 Bachelor of Arts: Political Science Major and International Studies Minor EXPERIENCE

Market Researcher (Contract) July 2017

SmartRevenue, Baltimore, MD

SMARTREVENUE offers the largest and most highly educated in-house field force in the nation. The company’s Retail Conversion Solutions help retailers understand their customers to improve shoppability; identify the drivers of trips and loyalty to prioritize investments; and quantify conversion opportunities at the store and trading area levels to create targeted marketing and assortment plans.

§ Utilized FiledScout software, linguistic expertise, mobile devices, surveys, and online solutions to conduct quantitative and qualitative data collection and measure shopper traffic flows, patterns, and behaviors.

§ Selected and combined interview methods in-store/point-of-purchase, shopalongs, online, at-home, and focus groups to enable clients to better understand their consumers and shoppers.

§ Applied proven and proprietary data collection methodologies, analytics and modeling, and interpretation and insights developed by Dr. Candace Adams to achieve company’s target goals. Store Clerk (Contract) February 2017 – June 2017

Maison des Libraires, Casablanca, Morocco

Family owned bookstore in Casablanca’s Beauséjour neighborhood. Offers a collection of over 10,000 books, magazines, and encyclopedias.

§ Operated cash register and assisted customers by answering their questions and handling returns and complaints.

§ Assisted in the processing of all bookstore sales, including walk-in and phone sales

§ Prepared and processed returns to publishers and vendors; prepared and maintained data records of returns.

§ Received, priced, and stocked books, supplies, and general merchandise; updated shipping and receiving data on computer.

Program Officer (Contract) December 2016 – January 2017 Institute of International Education, Washington, D.C Founded in 1919, the Institute of International Education (IIE) is a private nonprofit leader in the international exchange of people and ideas. In collaboration with governments, foundations and other sponsors, IIE creates programs of study and training for students, educators and professionals from all sectors. These programs include the flagship Fulbright Program and Gilman Scholarships administered for the U.S. Department of State. IIE also conducts policy research, provides resources on international exchange opportunities and offers support to scholars in danger.

§ Managed a portfolio of Fulbright U.S. Scholar Programs. Communicated directly with applicants, grantees, colleagues at the Bureau of Educational and Cultural Affairs (ECA), and colleagues overseas at Fulbright agencies.

§ Communicated with team on outreach and publicity strategies for assigned programs, coordinated on development of recruitment plan, and conducted research to promote program.

§ Notified candidates of peer review and selection status, and provided grant materials, including terms and conditions of award, for individual grantees.

§ Created, reviewed, and managed designated geographic regional and grantee budgets.

§ Troubleshot grantee issues to ensure optimum educational experience, and was responsible for complying with applicable contract and Bureau of Education and Cultural Affairs requirements and following all IIE policies and procedures.

§ Created and maintained database and spreadsheet files, and ensured that participants’ data are correctly entered into databases and spreadsheets.

Program Officer for MENA (Contract) July 2016 – November 2016 Freedom House, Washington DC

Freedom House promotes the spread of freedom and democracy around the world through research, advocacy, and programs that support frontline activists. It is a leader in identifying threats to freedom through its highly regarded analytic reports, including Freedom in the World, Freedom of the Press, Freedom on the Net, and Nations in Transit. With 13 field offices and two U.S. offices, it supports the right of every individual to be free.

§ Monitored key developments in MENA region and thematic portfolio including elections, status of relevant legislation and human rights abuses and others, reported and presented findings.

§ Identified opportunities for new programs, conducted related research, drafted concept notes, and helped prepare grant proposals to the U.S State Department.

§ Researched funding opportunities amongst private and government donors.

§ Wrote contracts, MOUs, letters of agreement and other contractual documents as required.

§ Recruited international civil society partners in Morocco, Tunisia, Jordan, and Libya to participate in funding bids to promote human rights in their countries.

§ Provided French and Arabic language support throughout program's communication with potential partners and civil society groups in the MENA region.

§ Met with major donors including USAID, the U.S. State Department, and the National Endowment for Democracy to encourage funding for human rights initiatives in the MENA region.

§ Spoke about Freedom House programming in assigned region with donors, visiting delegations, informational interviews and other external meetings.

Program Lead September 2014 – October 2015

Global Fund for Women, San Francisco, CA

Global Fund for Women is one of the world’s leading foundations for gender equality, standing up for the human rights of women and girls. It campaigns for zero violence, economic and political empowerment, and sexual and reproductive health and rights.

§ Assisted women’s rights groups from the Middle East and North Africa region (in English, Arabic, or French) throughout the application process, and managed the MENA department’s administrative workflow.

§ Assessed and evaluated grantee final reports and entered findings into organization’s database.

§ Organized and managed all logistical aspects of GFW outreach trip to Turkey and Lebanon to locate new grantees, partners, and advisors.

§ Reviewed, rated funding proposals, and recruited Sub-Saharan African civil society groups as part of the Amplify Change Initiative along with the African Women's Development Fund and MannionDaniels.

§ Revitalized the Middle East and North Africa Program’s Advisory Network by recruiting 15 volunteer advisors from countries throughout the region.

§ Managed and strengthened collaboration with strategic partners and worked with GFW’s Development team to design and implement a regional fundraising strategy.

§ Represented grantees and advisors at GFW’s Branding Committee, which renewed the organization’s logo, mission statement, and web site in fiscal year 2014/2015.

§ Participated in numerous interview panels in support of organization’s hiring and recruitment goals and processes.

Program Associate/Officer January 2008 – August 2012 Global Fund for Women, San Francisco, CA

§ Assisted women’s rights groups from the Middle East and North Africa region (in English, Arabic, or French) throughout the application process, and managed the MENA department’s administrative workflow.

§ Managed a portfolio of first-time applicants and recent grantees, reviewed proposals, and submitted grant recommendations to MENA Program Director.

§ Managed and monitored the regional grant-making database, collected data from applicants’ documents, and used final report data to conduct monitoring and evaluation tasks.

§ Contributed to developing MENA department policies, annual plans, budgets, and new initiatives.

§ Organized internal and external events in partnership with local and international groups to raise awareness about women’s rights in MENA and fundraise for GFW’s grant-making priorities.

§ Assisted in the organization of a two-week donor trip to Turkey, which included 15 GFW supporters and potential donors, and raised over one million dollars in funding.

§ Participated in numerous interview panels in support of organization’s hiring and recruitment goals and processes.

§ Articulated regional trends and grant-making priorities to external audiences, including media, donors, and other entities, and coordinated linking opportunities between grantees and donors.

§ Drafted memoranda and reports that enabled the organization’s Board Members and Executive Team to stay up to date with the MENA department’s quarterly and yearly funding. Administrative Assistant at the International Admissions’ Office January 2006 – June 2008 Portland State University, Portland, OR

Portland State University is Oregon's urban research university located in the heart of downtown. It is ranked as one of the nation's "Top 10 Up-and-Coming" universities by U.S. News & World Report.

§ Greeted students, processed international students’ applications to Portland State University, and verified supporting documents by contacting the students’ former universities and departments.

§ Assisted international prospective students in person, by phone, and by e-mail with questions regarding application process and status, I-20 extension, transfer information, admission requirements, and campus directions.

§ Performed tasks such as data entry, filing, mailing, faxing, compiling, record-keeping, and appointment- setting.

French Tutor September 2002 – June 2005

Chemeketa Community College, Salem, OR

§ Provided support to students from first year and second year French in grammar, reading, writing, conjugation, and conversation. Assisted French instructor with lessons, activities, and curriculum development.



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