SUMMARY:

•Business Analyst with *+ years of IT projects experience and implementations, using Requirements Gathering, preparing User Stories (US), preparing Business Requirement Documents (BRD), translating them to Functional Specification Documents (FRS) and maintaining Requirement Traceability Matrix (RTM).

•Experienced in Business Analysis, Stakeholder Analysis, Enterprise Analysis, Requirements Analysis, Data Analysis, As-Is and To-Be (gap analysis), SWOT Analysis, Business Process Modeling, Reengineering/Change Management and End-User training

•Solid understanding of onsite-offshore model with emphasis on project delivery and maintenance.

•Versed in handling the Agile Scrum methodology. Experienced in SDLC of Waterfall and Agile methodologies.

•Proficient at transforming business requirements into functional requirements and designing business as well as architecture models using Rational Requisite Pro and MS Visio.

•Proficient in business modeling using Work Flow Diagrams, Data Flow Diagrams and UML Diagrams.

•Define, create, and own a backlog of user stories, including release backlog management in JIRA and RALLY.

•Expertise in QA activities, defect tracking, reviewing test cases and Issue Management.

• Experienced in Functional, Regression, Integration and Accessibility testing and User Acceptance testing with development, execution and maintenance of test plans, test cases, test scenarios and metrics.

•Trained resources on-board by devising appropriate training and support documentation.

•Demonstrated high capacity to learn new technologies rapidly with no formal training.

TECHNICAL SKILLS

Operating System: Win 95/98/00/NT/XP, UNIX, MS-DOS, Windows 7, MAC OS X

BA Tools: CA Agile Central (Rally), MS Visio, MS SharePoint, MS Word, MS Excel,

Rational Requisite pro

QA Tools: HP Quality Center, QTP, Jira, Soap UI, Selenium, Visual Studio,

Android Studio

Databases: Oracle and MS SQL Server

Programming Language: SQL, Java, C, C++, HTML, XML, VB Script, .Net

PROFESSIONAL EXPERIENCE:

ADT, Irving, TX Aug 2016-Present

Business Analyst

PROJECT: MyADT.com

•Gathered requirements and prepared business requirement documents (BRD’s).

•Responsible for translating BRD into functional specifications and test plans.

•Performed requirement analysis including data analysis, risk analysis, impact analysis and gap analysis.

•Developed and maintained all operational and technical flows using Visio and Power point.

•Used Rational Rose/MS Office Suite for creating workflows and sequence diagrams according to UML methodology thus defining the Data Process Models.

•Analyze business requirements from Black Box Testing perspective, business process and system architecture/design.

•Maintained the requirement documents and other project related documents using MS SharePoint.

•Maintained documents for change requests and implemented procedures for testing changes.

•Created User Stories to define requirements and outcome from an end user’s perspective.

•Studied and analyzed similar applications and brainstormed to gather effective requirements for the system.

•Interviewed business users to gather requirements and analyzed the feasibility of business needs by coordinating with the project manager and technical lead.

•Used UML notations to analyze and translate business requirements into system specifications.

•Used MS Visio to create process flowcharts and workflow Diagrams.

•Managed Traceability matrix to trace Business Requirements.

•Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues

ENVIRONMENT: MS Power Point, MS Office, MS SharePoint, Rally

Southwest Airlines, Dallas, Tx Jan 2014- Jul 2016

Business Analyst

PROJECT: delta.com

•Conducted user interviews, gathered requirements, analyzed the requirements and documented the requirements using Rational Requisite Pro.

•Involved in interviewing Subject Matter Experts (SMEs) and carefully recording the requirements in a Business Requirements Document (BRD).

•Documented Requirements, Objectives and formulated systems to parallel overall business strategies.

•Created Screen designs for the development team to ensure client's requirement were adequately represented.

•Performed Gap Analysis between the "As-Is" model of the legacy system and the "To-Be" model to identify the gaps, logged issues relating to the identified gaps and worked with the SME to get clarifications.

•Created Use Case documents and Process Flow diagrams using Microsoft Visio for all System Functionalities.

•Conducted Sprint Planning Sessions, Sprint Review Sessions and Sprint Retrospective Meetings to identify pitfalls and overcome them in the next release cycle

•Assisted developers in creating sequence diagrams and Activity diagrams.

•Involved with regular walkthroughs and meeting to discuss bottlenecks in the system and possible solutions with the development team.

•Prepared and maintained Requirements Traceability Matrix.

•Tracked change requests and monitored workload and schedule.

•Conducted UAT Testing to ensure that reports were developed in accordance with user's request and business process.

•Monitored defect lifecycle to ensure the defects are validated, fixed and re-tested in time using JIRA.

•Followed up with Development, UAT and QA teams via Daily Status Meetings.

ENVIRONMENT: MS Project, MS Visio, Agile Scrum, MS Word, MS Office, Power Point, SharePoint, JIRA, Rational Requisite Pro

Sun Country Airlines, Eagan, MN Mar 2012 – Dec 2013

Business Analyst

•Interacted with users and stakeholder to fully understand the system

•Change management documentation procedures

•Closely worked with Salesforce.com consultants while implementing the solutions

•Created and revised documentation for standard operating procedures

•Worked with business partners to develop User Stories, User Interface, Process Modelling Work Flow Analysis and Functional Specifications

•Used JIRA tool to document User Stories & update project status

•Managed resource allocation and budgeted hours

•Worked as a bridge between the business team and IT team to get clarifications needed from either side

•Build workflows, Info Path forms and other List Items for departments to help improve overall Business process

•Conduct numerous JAD sessions, allowing different Business Units involved in the project come together to discuss project hurdles and determine actions for progress

•Developed project specification documents like Business Requirement Document (BRD) & Functional & Non-Functional for various cross departmental projects starting from Sales to Operations

•Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management

•Conducted enterprise level training sessions for Share Point Management and new implemented processes documentation

•Work as a Liaison, in solving project deadlocks and change requirement issues

•Performed testing on resource first tool to explore the functionality and the possible customizations to fit the present processes and tool usage

•Involved with Salesforce.com premier support and handled the support cases

•Documented and maintained issue log, communicate post mortem report and contingency plan in risk analysis document

ONE SOLAR SOLUTION, Dallas, TX Sep 2011 - Jan 2012

Business Analyst/ QA Analyst

•Gathered business, system, and functional requirements by conducting detailed interviews with business users, stakeholders, and Subject Matter Experts (SME's).

•Involved in QA activities as key member in preparing, reviewing, test plans, test cases and reporting defects in HP ALM tool.

•Conducted and participated in JAD sessions with stakeholders and system users to collect the software requirement specifications (SRS) and used Requisite Pro to maintain the requirements.

•Conducted GAP analysis to understand the shortcomings of the existing system and evaluated the benefits of the new system.

•Heavily involved in the creation, modification and implementation of Test Cases for each Business requirement and prepared Requirement Traceability Matrix list

•Managed Traceability matrix to trace Business Requirements, Functional Requirements, and Use Cases.

•Prepared Business Requirement Document (BRD) and System Requirement Specifications (SRS).

•Responsible for creating process flow diagram, complex data flow diagrams, and functional diagrams.

•Identified and developed Use Cases from the business and systems requirements.

•Designed and developed all Use Case models using MS Visio.

•Performed User Acceptance Testing (UAT).

•Organized weekly Project Status and Task Review meetings

ENVIRONMENT: MS Visio, Quality center, SQL Server, Java, windows OS and MS-Excel, JIRA.

Kohls, Menomonee Falls, WI Nov 2010 - Sep 2011

Business Analyst/QA analyst

•Lead meetings with client subject matter experts to elicit, clarify, and confirm business requirements.

•Monitor team progress and provide status reports to the project manager and functional manager.

•Identify process improvements and facilitate reengineering of business process.

Prepare Business Process Management maps.

•Define and groom user stories and acceptance criteria for business rules, outbound communication, reports, and input / output files.

•Participate in phase planning and release planning for the current and future sprints.

•Facilitate SCRUM or other Agile design meetings with client team participants.

•Execute production rollout activities.

•Support end users during User Acceptance Testing and, if required, throughout the duration of maintenance and support agreements.

•Assisted in pioneering the Agile Development project teams.

•Worked with business users, business analysts and SMEs to understand different critical business processes

•Identified, analyzed and documented defects, errors, and inconsistencies in the application.

•Used Quality Center for bug tracking and reporting, bug fixes, and update bug status.

•Defined and executed Unit, Functional, Regression, Smoke, GUI and Security manual testing.

•Performed Front End and Functionality Testing using QTP.

•Automated test scenarios for GUI, Functionality and performed data driven testing on the application.

•Maintained and updated integration test procedures.

•Performed Security testing and Backend testing manually.

•Performed configuration/ compatibility and user interface testing manually.

•Performed browser compatibility and configuration testing on various operating systems such as Android OS, and IOS etc.

•Tested and coordinated mobile applications in both Native and Web environments.

•Worked on various mobiles devices like Google Nexus, HTC, Samsung, Motorola, IPhone, IPAD.

•Involved in writing complex SQL queries to check the data integrity.

•Done the API testing Using SOAP UI tool creating customers and Validate in Back end and front end systems

•Tested web applications written on Flex, Java and HTML 5

ENVIRONMENT: Java, Oracle, HTTP, XML, Jira, Quality Center, ClearQuest, Safari, iTunes, IOS, Test Flight, Apple devices, Android devices, QTP.

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