FAHD ALJARALLAH

C o m m e r c i a l O p e r a t i o n & B u s i n e s s A n a l y t i c s

F

A

+966-**-***-****

ac29zv@r.postjobfree.com

Saudi Arabia, Jeddah

E d u c a t i o n

Masters Degree:

UBT – General MBA 4.58/5

Bachelor Degree:

UBT – MIS 4.63/5

E x p ert i se

Insurance Operations

Claims Administration

Commercial Operations

Database Management

Customer Case Resolution

& Negotiations

Policy & Procedure

Compliance

Mobile App Improvement

Project Management

Requirement Study,

Analysis & Gathering

KPI Management

Process Enhancement /

Automation

Team Management

Professional Profile

Competent and skillful professional contributing over 5 Years’ of dedicated experience in the Health insurance industry spearheading commercial operations of processing insurance claims from initial notification to settlement as well as closure. Rich expertise in carrying out IT, online process enhancements and change management.

Merit of having a clear understanding of the Health Insurance industry and applying the same in the daily operations with a view to achieve business augmentation and standardization of the complete process. Strong understanding of quality management, claim resolution, end-to-end claims administration and dealing with claim settlement & documentation.

Exposure in handling all phases of project and carrying out enhancements and improvements, right from requirement analysis, project scoping, planning & scheduling within time, budget and quality for making considerable improvements to IT, online and ecommerce operations for complete automation of processes.

Track record of maintaining high discipline and norm adherence, coordinating with superiors for suggestions to improve development while ensuring adherence to SLAs. Possess interpersonal, analytical & team building skills with proficiency at grasping new concepts quickly and utilizing the same in a productive manner.

Well-developed communication skills with reputation of unwavering accuracy, credibility & integrity, exceptional presentation skills with the ability to perform above expectations. Effective team player with brilliant planning and execution skills coupled with a systematic approach and quick adaptability.

Professional Experience

Performance and Forecast Manager (Jun 2016 to Date)

Business Analysis Manager (Jun 2014 to May 2016)

Process Manager (Jul 2013 - May 2014)

Commercial Operations Analyst (Apr 2013 - Jun 2013)

Data Analyst (May 2011 - Apr 2013)

FAHD ALJARALLAH

C o m m e r c i a l O p e r a t i o n & B u s i n e s s A n a l y t i c s F

A

Functional Expertise & Roles Applies

Bupa Arabia, Jeddah – KSA May 2011 -Onward

Performance and Forecast Manager

Generate comprehensive forecast.

Work closely with Segment Heads to ensure clear understanding of the sales forecast, the level of risk in the forecast and anticipate changes based on deep understanding of key account dynamics and regulatory changes .

Review actual performance and adjust the Sales forecasts if necessary.

Develop forecast accuracy reporting and monitor forecast performance vs. actual results on a weekly, monthly and long term basis.

Work within cross-functional team, to continuously improve the planning processes which forecasting and retention planning.

Enhance the system to increase automation and smooth the process

Perform other related duties as assigned.

Business Analysis Manager

Performed exceeding well and successfully reduced the report failure to make the success percentage around 98%

Distinguished efforts in eliminating extracts and moving more to reports and dashboard.

Played a stellar role in implementing around 5 changes on the online services that attracted more customers.

Implement Ecommerce changes to comply with the sales process and reduce the manual checking.

Process Manager

Instrumental in systemizing claims process by eliminating manual handover from one unit to another.

Executed several productivity improvement programs leading to increase in efficiency of more than 60%.

Commercial Operations Analyst

Utilized strong understanding of claim resolution and end-to-end claims administration and dealing with claim settlement & documentation within the set turnaround time.

Conducted cost-benefit analysis of investigation pay-outs to achieve cost efficiency in comparison with the claim settlement ratio of the industry.

Took precautions to protect the interests of the company, as these precautions must be balanced against the profitability of the health insurance product.

Data Analyst

+966-**-***-****

ac29zv@r.postjobfree.com

Saudi Arabia, Jeddah

E d u c a t i o n

Masters Degree:

UBT – General MBA 4.58/5

Bachelor Degree:

UBT – MIS 4.63/5

E x p ert i se

Insurance Operations

Claims Administration

Commercial Operations

Database Management

Customer Case Resolution

& Negotiations

Policy & Procedure

Compliance

Mobile App Improvement

Project Management

Requirement Study,

Analysis & Gathering

KPI Management

Process Enhancement /

Automation

Team Management

FAHD ALJARALLAH

C o m m e r c i a l O p e r a t i o n & B u s i n e s s A n a l y t i c s R E F E R E N C E S

F

A

+966-**-***-****

ac29zv@r.postjobfree.com

Saudi Arabia, Jeddah

Haj Hichou

CEO Bupa Clinics

Bupa Arabia

Cell: +966-**-***-****

Email ac29zv@r.postjobfree.com

Bassel Gazzaz

Director of Corporate Sales

Bupa Arabia

Cell: +966-**-***-****

Email: ac29zv@r.postjobfree.com

Mohamad Bazzi

Head of Partnering Distribution

Bupa Global

Cell: +971-**-***-****

Email: ac29zv@r.postjobfree.com

Khader AlNoubani

Senior Manager - Business Intelligence

Bupa Arabia

Cell: +966-**-***-****

Email: ac29zv@r.postjobfree.com

Contact this candidate