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Customer Service Representative

Brampton, Ontario, Canada
November 12, 2017

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Tiina Dagnall

Brampton, ON I (***) *** - **** I

Customer Service Representative with 10+ years of professional Customer Service experience. Highly proficient and always strive to go above and beyond to exceed customer satisfaction expectations while also contributing to company success. Proven ability to maintain and establish rapport with customers. Strong time management and prioritization skills.

Highlights of Skills & Qualifications

10+ years in handling cash transactions

Technical Skills: Microsoft Word, Access & Excel


Problem Solving and Conflict Resolution Skills

Ontario Security Guard license

First Aid and AED certificate

Courteous demeanor

Communication Skills

Employment Experience

Security Guard

GardaWorld, (Greater Toronto Area, ON) January 2015 - present

Monitored access control at security desk and enforced parking

Verified identity of client using C-Cure software

Provided unlocks for clients when requested

Completed special assignments as requested

Banquet Server July 2014 - December 2015

Talent Employment Inc., (Greater Toronto Area, ON)

Served food beverages to reception guests

Assisted in plating food

Cleared tables and cleaned kitchen

Customer Relations Representative January 1991 - November 2013

Ally Credit Canada Limited, (Etobicoke, ON)

Processing lease and retail transfers:

Processed lease transfer/transfer of equity applications for customers and dealers using OSCAR

applications and prepared transfer documents for signing

Assisted Customers with the process of transferring their vehicles to a new party

Handled incoming customer and dealer requests/calls, paid dealers for assisting with transfers

Prepared and completed dealer payment reports

Lease Maturities/Lease Terminations:

Assisted customers in buying out or terminating their leases and processed lease buyout payments

Assisted with licensing office requirements

Cashier /Processing customer payments:

Processed all customer account payments by depositing them and recording payments received

Searched for misapplied payments and balanced transactions at the end of the day for bank deposit

Processed customer payments via cashier window and posted customer payments to account

Searched for account numbers of unidentified cheques

Balanced cash till to totals at the end of each shift

Process salvage/loss files:

Processed customer payments for loss files

Handled incoming customer calls regarding loss files/payments

Processed bankruptcy files by typing out forms for submission to trustee

Collected payments on loss files by calling customers requesting payment to be made

Tiina Dagnall

Brampton, ON I (416) 625 - 6045 I

Other Employment Experience


Served food and beverages to customers

Balanced cash at end of shift by comparing cash received to final balance totaled

Cleaned work spaces and service areas

Maintained a positive work atmosphere

Maintained bar area and approximately a ten table seating area

Replenished and stocked bar (drinks, garnishes)


Veterinary Office Administration Certificate 2016

Sheridan College, (Brampton ON)

Courses of Interest: Veterinary Office Terminology, Veterinary Office Skills-Grade, Animal Husbandry 1, Introduction to Excel, Animal Husbandry II, Veterinary Surgical Procedures, Veterinary Lab Procedures,

Veterinary Pharmacology, Veterinary Anesthesia

High School Diploma

Port Arthur Collegiate Institute, (Thunder Bay, ON)

Volunteer Work

General Help March - August 2016

Campbells Veterinary Clinic

Kitchen Help

Wilkinson Family Shelter-Brampton August 2013 - October 2013

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