Tiina Dagnall
Brampton, ON I (***) *** - **** I ac29zm@r.postjobfree.com
Customer Service Representative with 10+ years of professional Customer Service experience. Highly proficient and always strive to go above and beyond to exceed customer satisfaction expectations while also contributing to company success. Proven ability to maintain and establish rapport with customers. Strong time management and prioritization skills.
Highlights of Skills & Qualifications
10+ years in handling cash transactions
Technical Skills: Microsoft Word, Access & Excel
Service-oriented
Problem Solving and Conflict Resolution Skills
Ontario Security Guard license
First Aid and AED certificate
Courteous demeanor
Communication Skills
Employment Experience
Security Guard
GardaWorld, (Greater Toronto Area, ON) January 2015 - present
Monitored access control at security desk and enforced parking
Verified identity of client using C-Cure software
Provided unlocks for clients when requested
Completed special assignments as requested
Banquet Server July 2014 - December 2015
Talent Employment Inc., (Greater Toronto Area, ON)
Served food beverages to reception guests
Assisted in plating food
Cleared tables and cleaned kitchen
Customer Relations Representative January 1991 - November 2013
Ally Credit Canada Limited, (Etobicoke, ON)
Processing lease and retail transfers:
Processed lease transfer/transfer of equity applications for customers and dealers using OSCAR
applications and prepared transfer documents for signing
Assisted Customers with the process of transferring their vehicles to a new party
Handled incoming customer and dealer requests/calls, paid dealers for assisting with transfers
Prepared and completed dealer payment reports
Lease Maturities/Lease Terminations:
Assisted customers in buying out or terminating their leases and processed lease buyout payments
Assisted with licensing office requirements
Cashier /Processing customer payments:
Processed all customer account payments by depositing them and recording payments received
Searched for misapplied payments and balanced transactions at the end of the day for bank deposit
Processed customer payments via cashier window and posted customer payments to account
Searched for account numbers of unidentified cheques
Balanced cash till to totals at the end of each shift
Process salvage/loss files:
Processed customer payments for loss files
Handled incoming customer calls regarding loss files/payments
Processed bankruptcy files by typing out forms for submission to trustee
Collected payments on loss files by calling customers requesting payment to be made
Tiina Dagnall
Brampton, ON I (416) 625 - 6045 I ac29zm@r.postjobfree.com
Other Employment Experience
Waitress/Bartending:
Served food and beverages to customers
Balanced cash at end of shift by comparing cash received to final balance totaled
Cleaned work spaces and service areas
Maintained a positive work atmosphere
Maintained bar area and approximately a ten table seating area
Replenished and stocked bar (drinks, garnishes)
Education
Veterinary Office Administration Certificate 2016
Sheridan College, (Brampton ON)
Courses of Interest: Veterinary Office Terminology, Veterinary Office Skills-Grade, Animal Husbandry 1, Introduction to Excel, Animal Husbandry II, Veterinary Surgical Procedures, Veterinary Lab Procedures,
Veterinary Pharmacology, Veterinary Anesthesia
High School Diploma
Port Arthur Collegiate Institute, (Thunder Bay, ON)
Volunteer Work
General Help March - August 2016
Campbells Veterinary Clinic
Kitchen Help
Wilkinson Family Shelter-Brampton August 2013 - October 2013