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Customer Service Manager

Johannesburg, GP, 2000, South Africa
November 12, 2017

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American Income Life




With this e-mail, I am applying for the position of Manager in Training

My name is Jan Grove. I am a white male in my early 55. I have a Higher Educational Diploma, BA Political Science, and Honours degree in Public Administration, Project Management certificate and Comp TIA A+, Microsoft Word, Microsoft Excel, Microsoft Power Point. I have worked for a period exceeding 31 years as an Educator and Technical Instructor at different Training Centres. During this period developed my management skills.

My skills can be summarised as follow:

Motivation and dedication.

Time management and strong organisational skills

High-level customer service to reach efficiency results

Analytical approach to problem solving and appropriate resourcing and performance monitoring and building a collaborative environment

Decision maker, results and delivery focused with a pragmatic and enthusiastic approach to task delivery.

I am enthusiastic and professional, and I believe I would fit well into the learning orientated culture and contribute to the on-going success of the company.

NOTICE PERIOD: Immediately


Surname: Grove

Name: Jan Adriaan

Nick Name: Jan

Date of Birth: 1962-03-29

ID Number: 620**********

Age: 55

Nationality: South Africa Citizen

Criminal Offences: None

Marital Status: Married

Dependants: None

Driver’s Licence: Code EB

Home Language: Afrikaans

Other Language: English

Health: Very good

SKYPE NAME: jan-adg

Cell no: +27-62-263-****



Adress: Jatruka flats

Marlstreet 6


City: Potchefstroom

Country: South Africa

Postal code: 2531

Computer Literacy

CorelDraw, Photoshop, Excel, MS Word, MS Outlook, PowerPoint, Microsoft Visio, Microsoft Project


Matriculated in 1980 at Pietersburg High School. South Africa



1.Institution: Potchefstroom College of Education

Qualification: Higher Educational diploma

Year of Graduation: 1987

2.Institution: University of Pretoria

Qualification: BA Political Science

Year of Graduation: 1994

3.Institution: University of Pretoria

Qualification: Honours BA Political Administration

Year of Graduation: 1996

4.Institution: University of North West

Qualification: Project Management (NQ5)

Year of Graduation: 2006

5.Institution: Damelin Management School

Qualification: COMP TIA+A Certificate

Year of Graduation: 2009

6.Institution: CTU Training Solutions

Qualification: Teachers Training Basic Word Course

Year of Graduation: June 2016

7.Institution: CTU Training Solutions

Qualification: Teachers Training Basic Excel Course

Year of Graduation: June 2016

8.Institution: CTU Training Solutions

Qualification: Teachers Training Basic Power Point Course

Year of Graduation: June 2016


I am willing to learn and take on new challenges;

Have good work ethic;

Can adjust to change;

Is willing to motivate and mentor

Is a team player;

Take responsibility;

Is honest and acts with integrity


Lead a group of people;

Coach and teach different levels of people;

Apply good problem and conflict resolution skills;

Manage differences and diversity at the work site;

Educating students of different ages

I have senior administrative skills and experience

Ability to manage and priorities competing demands

Ability to develop innovative and effective solutions to complex and diverse problems

Strong written/verbal communication skill

Analytical skills with the ability to assimilate and understand information

Show high levels of judgement, adaptability, and integrity and

Show an ability to handle confidential information.

Time management and strong organisational skills


1.Employer: AJC Jooste Combined School.

Period: February 2017 - currently

Job Title: Educator

Description of duties: Computer Application Technology, Business studies, English, Social Science.

2.Employer: SESP - Saudi Electrical Service Polytechnic

Period: – August 1, 2016 – December 31, 2016

Job Title: Technical Instructor

Description of duties:

English, Mathematics and Health and Safety at SESP College Saudi Arabia. (Age group 17 – 28)

3.Employer: Gauteng Department of Education

Period: January 1986 – July 2016

Job title: Educator and Administrator

Description of duties:

Mathematics Grade 8 – 10

Geography Grade 8 – 12

Woodwork Grade 8-10

Metalwork Grade 10-12

During my engagement at the department I was also involved in a project (from planning to implementation) of the learning programs.

Reason for leaving: To gain more exposure and experience, gain knowledge in teaching but on a different level

4.Employer: Centurion City Council

Period: Jan 1998 – December 1998

Job Title: Research Manager,

Reason for leaving: This was a part-time job while I did research for my Master’s degree at the University of Pretoria.

5.Employer: Project Manager, Self Employed

Period: January 2010 – 31 July 2010



Name: Mr P Erasmus

Institution: SESP College Saudi Arabia

Contact detail: +966-**-***-****

Name: Mr R Yssel Human Resource Manager

Institution: HR Superintendent Gold Fields of South Africa

Contact detail: +27-83-651-****

Name: Mr J van Dyk

Institution: Subject Coordinator

Contact detail: +27-73-999*-***

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