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Manager Customer Care

Location:
Montego Bay, St. James Parish, Jamaica
Posted:
November 12, 2017

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Deandra McFarlane

* **** ****** ******

St Ann’s Bay P.O

St Ann

Phone: 1876 461-5278

Email: ac29yo@r.postjobfree.com

OBJECTIVES: To utilize my skills to attain excellence as Housekeeping Supervisor / stateroom steward where there are opportunities for professional growth

and advancement.

EDUCATION: Runaway bay Heart Hotel and Training Institute

NVQJ level 3 certificate in housekeeping –Housekeeping

TPDCO TEAM Jamaica Certificate (2009)

Environment Certificate (2009)

Technical Marcus Garvey High School (1999-2004)

School leaving certificate

CXC General Proficiency: Grade

Food and Nutrition 3

Social Studies 3

Biology 3

Integrated Science 2

SSC Level

Language and Communication 4

Social Studies 4

Science 3

Food and Nutrition 4

EXPERIENCES: previous.

Royal Caribbean cruise line

Housekeeping Deck Supervisor

Time and attendance management, Scheduling.

Regular USPH check and ensuring that related protocols are followed.

Help to control departmental costs and expenses within budget margins. Check on wastage. Encourage energy saving and other environmental initiatives, without detrimental effect on service or safety.

Establish and maintain effective communications with subordinate staff and senior management/colleagues. Conduct regular staff briefing.

Allocate tasks and check results against set standards. Promote team spirit, co-operation and job satisfaction at all times.

Display and promote a high level of customer care courtesy and social skill. Assist guests with special housekeeping requests and promote the hotel’s facilities and services. Help to maximize profitability whenever possible.

Supervise effective bedroom cleaning, servicing and maintenance, ensuring sufficient rooms are ready to meet daily guest demands. Also check the cleaning and servicing of public and ancillary areas

Work in co-operation with the departments, especially reception services (e.g. guest requests for extra items, cots etc.). Develop and maintain effective working relations with colleagues both in housekeeping and in other departments.

Attend and support hotel and departmental training sessions as appropriate.

Encourage safe working procedures and carry out risk assessments. Work safely conforming to statutory and company health and safety regulations, especially fire precautions, manual handling, chemical usage and storage, disabled persons, disposal of waste materials and reporting of accidents. Comply with other related regulations (e.g. health and hygiene). Report all defective equipment and hazards.

Sunset Jamaica Grand

Asst. Housekeeping Manager

To deputize in the absence of the Housekeeping Manager.

Establish and maintain effective communications with subordinate staff and senior management/colleagues. Conduct regular staff briefings

Help to control departmental costs and expenses within budget margins. Check on wastage. Encourage energy saving and other environmental initiatives, without detrimental effect on service or safety.

Allocate tasks and check results against set standards. Promote team spirit, co-operation and job satisfaction at all times.

Display and promote a high level of customer care courtesy and social skill. Assist guests with special housekeeping requests and promote the hotel’s facilities and services. Help to maximize profitability whenever possible.

Supervise effective bedroom cleaning, servicing and maintenance, ensuring sufficient rooms are ready to meet daily guest demands. Also check the cleaning and servicing of public and ancillary areas

Work in co-operation with the departments, especially reception services (e.g. guest requests for extra items, cots etc.). Develop and maintain effective working relations with colleagues both in housekeeping and in other departments.

Attend and support hotel and departmental training sessions as appropriate.

Encourage safe working procedures and carry out risk assessments. Work safely conforming to statutory and company health and safety regulations, especially fire precautions, manual handling, chemical usage and storage, disabled persons, disposal of waste materials and reporting of accidents. Comply with other related regulations (e.g. health and hygiene). Report all defective equipment and hazards.

Check room status report for remaining arrival rooms and advise Front Office of status where applicable.

Monitor all movement of linen and update the bin cards.

Ensure that evening Room Attendant & Houseman perform assigned tasks. Idling is UNACEPTABLE.

Walk Tower and ensure that all room doors are locked, all corridors are clean, no cribs, beds, dirty linen or refrigerators are left on the floors or in any pantry areas.

Ensure that room assignments for the following day are done.

Follow up on guest requests and ensure that 5 /10 standard is maintained, ie. Response time is within 5 to 10 minutes of request / complaint.

Ensure that all VIP rooms and occupied suites receive turn down service.

All Room Attendants and pantry keys are collected, signed in and accountability is top notch. Keys are to be locked away in provided key cupboard in Housekeeping office.

Amenities must be packed from overnight.

Calculate the amount of linen that is required for the following day and update chart.

Ensure that the 11 p.m. – 7a.m. Houseman has a nightly ‘special’ (i.e. special assigned task or project).

Assign a working inventory of items to the 11 p.m. – 7a.m. Houseman.

Ensure that chemicals are dispensed overnight for Room Attendants to collect the following morning.

Bahia Principe clubs and Resort (2011-12)

(Housekeeping Supervisor)

Sandals Grand Ocho Rios (2010-2011)

(Room attendant)

Sandals Dunn’s River (2008-2009)

(Room attendant)

SKILLS: Microsoft word, excel, Internet, E-mail and towel origami.

HOBBIES: Listening to music, Reading and Swimming.

REFERENCES: Henrick Archer

Executive Housekeeper at RCCL

ac29yo@r.postjobfree.com

Georgette Davis

Housekeeping manager at Royalton

Negril Jamaica W.I

1876 846-7210

ac29yo@r.postjobfree.com



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