Customer Service Microsoft Office

MOHAMMED GANI

AL MAAMOURA, DOHA, QATAR

M: +974-****-**** M: +91-950**-***** ****************@*****.*** PROFESSIONAL SUMMARY

Administrative professional and business analyst overall 5 years of experience in the BPO/IT and Sales industry. Expert on business and systems requirements, user acceptances testing, process improvement and end-user training and offering excellent communication and computer skills. Meet deadlines and works with a high level of multicultural awareness and adaptability. SKILLS

WORK HISTORY

WIPRO CDC5

Administration Officer Chennai, TN April 2014 – October 2017

• Answered and managed incoming and outgoing calls while recording accurate messages.

• Helped distribute employee notices and mail around the office.

• Completed data entry, tracked resumes and maintained the applicant tracking system.

• Assisted with event planning, including associated travel and logistical arrangements.

• Assisted senior recruiting staff with career fairs and recruiting events.

• Processed client rebate reconciliation, reporting and check requests.

• Served as corporate liaison between the finance, IT and marketing departments.

• Established project control procedures such as project forecasts and cash flow projections.

• Created detailed expenses reports and requests for capital expenditures. NEW SPORTS PVT LTD

Sales Executive Chennai, TN September 2012 – March2014

• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

• Documented all customer inquiries and comments thoroughly and quickly.

• Processed cash and credit payments rapidly and accurately. Administrative support Customer service expect

Project planning Quick Lerner

Critical thinking Strong client relations

Meeting minutes Microsoft Office Suites

Workflow analysis SQL and databases

Multi-tasking Data mapping

Creative problem solver Skilled in HTML, VB

Executive presentation development Fluent in English, Tamil

• Scheduled and led weekly store meetings for all employess.

• Counted cash drawers and made bank deposits.

• Hired, trained and evaluated personnel in sales in marketing.

• Planned budgets and authorized payments and merchandise returns.

• Organized private mailbox system using mailbox manager software. ACHEIVEMENTS

• Handled various queues in the short span of time

• Received many appreciations mail from Customer.

• Awarded as best performer of the month for several times EDUCATION

MBA Operations Management

University of Madras

Chennai, TN, India 2014

BACHELOR OF SCIENCE Physics

University of Madras

Chennai, TN, India 2012

ADDITIONAL INFORMATION

• Father Name : M.Vanjoor Gani

• Date of Birth : 05/10/1991

• Gender : Male

• Material status : Single

• Nationality : Indian

• Religion : Islam

• Visa status : Business visit visa - Valid until 24th Dec 2017.

• Passport No : M2624613 - Date of Expiry: 28th Sep 2024. DECLARATION

I hereby declare that the information contained herein is true and correct to the best of my knowledge and belief. Place: Doha, Qatar

Date: Mohammed Gani

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