Sales Customer Service

MARVIN DUTTON

**** ***** ******, **********, ** 76426 Cell: 580-***-**** - ******@**********.***

www.captmarvin.com

www.facebook.com/marvin.dutton

www.linkedin.com/in/capt-marvin

PROFESSIONAL SUMMARY

Self-motivated Professional Outside Sales Representative with excellent verbal and written communication skills, strong computer skills, with territory management and closing experience. Over 35 years of B2B sales experience in-person and over the phone. Organized Territory Sales Manager with 6+ years sales experience. Proven track record of implementing successful sales programs to exceed company goals.

SKILLS

Desktop and laptop repair

Sales analysis

Internal components installation

Self-motivated

Software libraries maintenance

Client development

Anti-virus solutions

Territory management

Strong communication skills

Developing local contracts

Self-starter

Customer service

Innovative thinker

Interpersonal skills

Patient

Researched sales leads

Anti-virus software

Management collaboration

National accounts

Networking skills

WORK HISTORY

04/1980 to 03/2013 Owner/Operator--- President And CEO

Applied World Technology, Inc.

Computer and Communication systems Sales and Service

Assisted the operations group with warranty service repairs.

Trained and promoted continued education for all onsite crew members.

Conducted research to address customer concerns.

Activated accounts for clients interested in new services.

Remained up-to-date on the latest technologies and solutions applicable to

company products.

Implemented company policies, technical procedures and standards for preserving

the integrity and security of data, reports and access.

Developed and implemented complex Internet and Intranet applications on multiple platforms.

Provided continued maintenance and development of bug fixes and patch sets for existing web applications.

Ensured network, system and data availability and integrity through preventative maintenance and upgrades.

Managed creative projects from concept to completion while managing outside vendors.

Trained junior members of IT team regarding network security and troubleshooting of data circuits.

Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.

Managed firewall, network monitoring and server monitoring both on- and off-site.

Maintained 99.9% uptime on company networks through careful and preventative maintenance.

Resolved virus and malware issues.

Installed software and operating systems on customers computers.

Restored data, operating systems, files, documents and drivers.

Built and repaired AT&T and AWT computers.

Traveled internationally to meet customers on location to handle hardware and software issues.

Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.

Repaired and replaced hardware, including IBM System 3 and AS 400 and all PC brands

Ordered necessary supplies and parts to repair malfunctioning hardware.

06/1975 to 04/1980 Regional Sales and Service Manager

Decision Data Computer Corp. – Oklahoma City and Tulsa, Oklahoma

Created sales contacts with on- and off-premise accounts.

Oversaw sales forecasting, goal setting and performance reporting for all accounts.

Built client relationships by acting as the liaison between the customer service and

sales teams.

Consulted with clients after sales and contract signings to resolve problems and

provide ongoing support.

Managed a portfolio of over 100 accounts totaling $2,000,000 in sales.

Consistently exceeded monthly sales quotas by more than 150 % by pursuing leads

and expanding the prospect list.

In the top 2% of sales representatives out of 35 reps nationwide.

Trained staff on operating procedures and company services.

Developed highly empathetic client relationships and earned a reputation for

exceeding service standard goals.

Maintained up-to-date knowledge of product and service changes.

Investigated and resolved customer inquiries and complaints in an empathetic

manner.

Strong leader of customer support staff.

Updated customer orders from start to finish in an accurate and timely manner.

Effective liaison between customers and internal departments.

01/1970 to 06/1975 Senior Engineer

NASA Michoud Assembly Facility – New Orleans, LA

Troubleshot electrical equipment problems such as electro-valves and sensors.

Initiated a project management knowledge study and subsequently standardized project management practices.

Continually improved methods and procedures for processes, measurement, documenting and work flow techniques.

Rendered technical drawings and electrical systems specifications that exceeded company standards.

Spearheaded development of Quality Control and Management Department.

Developed mixed signal test strategies including the design and verification of instrument level diagnostics.

Modified and improved existing electrical drawings to ensure up-to-date technology and techniques are implemented.

Designed microcomputer controlled systems to give output decisions according to the input signals, increasing project cost prediction accuracy.

Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues.

Completed projects by effectively applying engineering, technical and maintenance procedures.

Used precision test equipment such as oscilloscopes, multi-meters, waveform generators and spectrum analyzers. Collaborated with engineers at the new product introduction phase to develop and verify design changes.

09/1968 to 11/1970 Site Engineer RCA, Navy Underwater Tracking Range, – Frederksted, St. Croix, USVI

Diagnosed and troubleshooted SDS computers and other range electronics.

Designed interface between Radar, Acoustic Hydrophones and SDS computer systems to facilitate three dimensional Tracking in air and under water with extreme accuracy.

Managed creative projects from concept to completion while managing outside vendors.

06/1962 to 09/1968 Computer Repair Technician

USAF – SAC worldwide and Viet Nam, EARTH

Maintained 100% uptime on SAC 465L communication networks through careful

and preventative maintenance. Set up and configured hardware and software on Air Force equipment.

Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.

Repaired and replaced hardware, including, printers, IBM input and output devices, teletype KSR 33 and 34, internal computer components, Univac 1050 computers and SPE storage systems.

EDUCATION

1962 High School Diploma:

Rush Springs - Rush Springs, OK

Oklahoma University – 217 semester hours Business Management

University of Nebraska Accounting

LSUNO Computer Science

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