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IT Manager

Salmiya, Hawalli Governorate, Kuwait
November 12, 2017

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E Mail: Contact: +965-********

Proven IT Professional with experience in Management Expertise In: Team Management, Decision Making, Targeting Goals, Strategic Thinking, Negotiating, Controlling Financials, Budjeting, Tier 2 and 3 Configuration,Communicating, Asset Management. Summary of qualification:

16+ years of experience in information technology with Management skills.

Expertise in Projects and Datacenter implementation.

Delegates and monitor work to meet and beat the deadlines.

Exceptional abilities in project design and management with the organizational and supervisory skills to assure success.

Outstanding motivator and builder of a team. Working well in both team environment and individual assignments.

Successful in meeting new technical challenges and finding the solution to meet the need of the customer. Professional Profile

A dedicated and results-driven certified ITIL IT Manager with a highly successful background in the achievement of delivering operational improvements within medium to enterprise level IT projects. Experienced in working with leading teams and third parties, finding creative solutions to technology related challenges, delivering projects that reduce costs, increase efficiency and enhance profitability. Expert in project management and customer support techniques that meet strategic goals. Possesses excellent interpersonal, communication and negotiation skills and the ability to develop and maintain mutually beneficial internal and external relationships. EMPLOYMENT CHRONICLE

The Regency 5* Hotel, Kuwait (Feb 2013 – Present)

IT Manager

Key Responsibilities:

Developing and implementing policies and procedures for electronic data processing and computer systems operations.

Estimating yearly budget, Cash Flow and financial plans, and controlling IT expenditure.

Ensuring compliance with licensing laws, health, safety and other statutory regulations.

Configuring & Troubleshooting Cisco Routers & Multilayer (layer 3) Switches.

Excellent Knowledge of related protocols such as DNS, SMTP, POP3, HTTP, IMAP4, WINS, DHCP, NAT, TCP/IP, SNMP, SMTP, VPN, LAN/WAN, TELNET, PING, FTP, TFTP, Ethernet.

Expert in Restoration and Repairing of Operating System using Emergency Repair Disk (ERD)

Evaluating and installing new patches and performs system backups and restore systems from backups and logs.

Excellent experience in Raid Technology Disk Mirroring, and Strip set with Parity.

Solid knowledge in Installation, Administration and maintenance of Client OS - Windows 8/7/Vista, XP, Server OS - Windows NT, 2000, 2003, 2008, 2012.

Planning and implementing site preparations for IT related functions

Assisting in RFP preparations and tender evaluations.

Negotiating hardware and software purchases and maintaining contracts.

Expert in implementing Server 2008/2012, Hype V, Exchage 2010, databases and applications like SAP, SUN, HRMS, Laser- fiche Archiving document system, Opera, Micros Fidelio, FMC, I-Tiger, Sabre SynXis, Avaya, Cisco Ip Telephony and ARUBA WiFi networks, IP TV, CCTV Surveillance system,, T&A and PA System.

Handling more than 35 virtual Servers based on VM Ware, ESXI-6 and 10 physical standalone servers (on 2008/2012 OS) providing 24/7 service to 1,300 users

Formulating disaster recovery plans and procedures for Data Center, including hot sites for mission critical applications

Expert in Maintaining DSL/DML/DHS Storage ( Backup and Recovery tools)

Managing SLAs with vendors and customers, ensuring compliance and quick resolution of specific issues

Expert in managing moves to new office space, and ‘smart buildings’ Key Highlights

Achieved 99% archiving system availability and 98% customer satisfaction

Implemented Service desk to record all the daily calls and incidents, reduced the complaints.

Initiated and implemented the SAP B1 project enhance the Accounts and HRMS

Designed and implemented physical security and access control system for the future growth of property( 230 locations are monitored through milestone surveillance 24/7) Tawasul Services Kuwait ( SERVICE PROVIDER) (Nov 2009 – Feb 2013) Network Administrator

Key Responsibilities:

Contributed a major role in the implementation of CUCM, Data Center in Marafie group, IKARUS Petroleum, Symphony Hotel Kuwait

Provided full backend support to Cisco Call Manager of Ministry of planning Kuwait, Symphony and Al Tijaria Tower.

Implemented and designed the IP Telephony structure on multi-tenant Smart towers

Sound knowledge of routing protocols - RIP V1/V2, OSPF, IGRP & EIGRP

Fully aware about Back-up and restore of all critical resources including router & switches IOS, Outlook, DHCP, DNS

Well understanding of Bridging and switching concepts and Virtual LAN technologies

Fully supported, configured, maintain and upgraded corporate customer’s networks and servers

Configured and administer Windows FTP server, windows deployment server( WDS), windows server update services ( WSUS),

Extensive knowledge in BACKUP and restoration.

Maintained a checked on daily backups, all system interfaces, Server hardware, and logs.

Assigned daily jobs and checklists to IT staff, trained them on all needed theoretical and practical procedures, troubleshooting and support within corporate standards.

Followed up all claims that are being forwarded to IT Dept., applying the theory of trouble tickets.

Documented, archived all correspondence and troubleshooting, follow up suppliers’ visits and maintenance.

Developed and adapted ideas that bring IT services to a higher level. Mishref Cooperative Society Mishref, Kuwait (Feb 2003 – Nov 2009) System Administrator

Key Responsibilities:

Designed Datacenter, Installed new / rebuilding existing servers and configure hardware, peripherals, services, settings directories, storage, etc. in accordance with standards and project/operational requirements

Developed and maintained installation and configuration procedures

Researched and recommended innovative, and automated approaches for system administration tasks

Identified approaches that leverage resources optimally and provide economies of scale

Performed daily system monitoring, reviewed system and application logs, and verified completion of scheduled jobs .

Performed daily backup operations, to ensure required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary

Created, changed, and deleted user accounts as per request

In-depth knowledge in Microsoft Windows sever 2008 Active Directory

Applied OS patches and upgrades on a regular basis, and upgraded administrative tools and utilities

Maintained data center environment and monitor equipment protocols like DHCP, DNS, TCP/IP, HTTP, POP3, RIP. PRIOR EMPLOYMENT HISTORY

Database Administrator, Advanced First Group, Hawally, Kuwait, Apr 2001 – Feb 2003

Network Administrator, Indira Gandhi International Airport, Delhi, India, Jan 2000 – Apr 2001 ACADEMIC QUALIFICATION

University of Kanpur India 2006-2008 Master’s Degree in Information Technology University of Kashmir 1995-1998 Bachelor's Degree in science CERTIFICATIONS

ITIL® Certified

CCNP VOICE Certified (CUCM V8.0) March 2012

MCITP Enterprise Administrator (Windows Server


Cisco Certified Network Associate Routing &

Switching (CCNA)

Microsoft Certified Systems Engineer (MCSE, MCAP, MCP) on Windows 2003 server

Oracle 10g administration level certified from CAMS Kuwait

Network Administration certified by the AL Ula

National Institute of Kuwait.

Web and graphic design certified from CAMS


Diploma in computer applications DCA certified

from (Aptech Computers India Ltd.)

Advanced Diploma in Computer Hardware and

Software ADCAcertified from (Research

Programming Center Srinagar Kashmir


Date of Birth: 15/06/1976 Nationality: Indian Religion: Muslim Passport Number: J0369075 Marital Status: Married Visa Status: Article 18 Driving: Valid Kuwaiti driving license Languages: English, Arabic, Hindi, and Urdu Skills:

Strong experience in Active Directory, Group Policy, File Sharing, DHCP, and DNS

Experiert in troubleshooting local network related issues (switches, routers, access points, printers, and other devices)

Identifies, recommends, implements, and supports cost-effective technology solutions for all aspects of the organization

Prepares bid specifications and analyzes bid proposals for computer and network equipment and software

A demonstrable track record of achieving great results within IT revenue and Managed Services sector.

Strong technical knowledge within the IT infrastructure space and the ability to translate technical jargon into non- technical talk.

Major Projects Handled

Project 1 : SAP B1 Project + Virtualization and Office Cloud Client : Abdul Razzak Abdul Hameed Al-Sane and sons Group Description : lead the project as Technical prospective, implemented a complete solution of SAP B1 unified system in the group and its subsidiaries, integrated existing accounting applications with the SAP, prepared a desired server and storage as requested by the vendor. It took 8 months to go live. In addition Virtualized 35 servers and put them on a Veaam backup technology, also replaced office 2007 with 360 Cloud.

Project 2 : Network Switching + Routing and Wireless infrastructure Client : The Regency Hotel Kuwait

Description : Upgraded the existing network by replacing 2900 serices 10/100 to layer 3 switches 10/100/1000. Designed, implemented and configured complete solution for Aruba Wireless with an Aruba Controller which includes 230 Access points with full secure and authentication. Also, managed to implement a 3920 router in datacenter which carries about 300 Mb of dedicated bandwidth for mega events.

Project 3 : Data center, data link and surveillance system Client : AL Safar and Al Seef School Khaitan

Description : Designed and implemented a complete data center, which includes DC, Exchange and educational ERP System, provided a data link connectivity in between two schools and connected them to Head office core datacenter.

Project 4 : Avaya IP Telephony system + BOARD meeting room interactive Projection Client : AL-Sane Group

Description : Converted analog PBX to AVAYA G450 IP Telephone, facilitate the organization with Multi lines and shared lines, implemented 85” Toshiba interactive screen, which not only facilitates with projection also saves the important meetings data. Project 5 : IP TV Solution with complete Interaction Client : The Regency Hotel Kuwait

Description : Designed and implemented complete solution for IPTV system from Naveron Hospitality Solutions, one of the world’s leader in IPTV network. Successfully managed the project with 235 IPTV endpoints, integrated it with the in-house PMS. Project 6 : Data protection and DR system

Client : IKARUS Petroleum Kuwait

Description : implemented NAS storage and Tape library for Data protection and backup, created a DR site for the exchange and Oracle database in Service provider premises. Project 7 : Cisco IP Telephony System and structure Client : Ministry of Planning, Marafie Group ( Al Tijaria Tower Kuwait) Description : Complete installation of Cisco Call Center for Ministry of Planning Kuwait, Provided the support and training to the employees, implemented Cisco Telephony system on CUCM 8 to the entire tanents of AL Tijaria Tower including fiber cabling and UTP patching, core and edge switching. Also introduced the Milestone Application for a surveillance system in order to unify the CCTV Surevillance.

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