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Customer Service Safety Officer

Location:
MP, South Africa
Posted:
November 12, 2017

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no **

Summerville

Secunda

****

066*******

debbieschubach@gmail.c

om

DEBBIE SCHUBACH 7207120133081

OBJECTIVE I highly value the professionalism attached to my chosen career and will ensure that this factor remains important to me throughout my career. I am ambitious and feel that with my abilities, talent, effort as well as my personal attributes I will achieve the goals that have been set out for me. I gained an enormous amount of knowledge whilst at previous employers and by performing the duties I feel that with my personal high standards I will be an asset to my employer. I believe in competence and have maintained this standard for myself as well as staff who have worked under my authority. I am meticulous in the preparation and finalization of tasks and take great pride in the final product. To obtain a satisfactory quality product I will not only rely on my own expertise and knowledge but also will consult superiors, external sources and do extensive research. A determination to succeed encourages innovative approach and I to follow a self-disciplined work approach. I make time to maintain a positive work relationship with my colleagues and others on a healthy and amicable basis. I see my future as an exciting and stimulating goal awaiting fulfillment. SKILLS & ABILITIES communication skills

customer service focus

supervisory skills

SERVICE MANAGER & SAFETY OFFICER

RESPONSIBLE PERSON

RADIATION PROTECTION OFFICER

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problem analysis and problem-

solving decision-making

planning and organizing

initiative flexibility

presentation skills stress

tolerance

EXPERIENCE SA POLICE INSPECTOR

• REACTION UNIT

• WORKING WITH THE SA ARMY

• Working WITH THE TRAFFIC DEPARTMENT

• WORKING WITH THE GENERAL PUBLIC

• CONTROL ROOM OPERATOR

• SENIOR SHIFT OFFICER / COMMANDER

• GENERAL ADMIN DUTIES

• ALL RELEVANT POLICE DUTIES

CAPTAIN JOHAN SMITH SECUNDA SAP

017 - *******

COOPERHEAT OF AFRICA

Safety Officer

• provide advice, information and instruction on local OHS issues

• assist in the application of OHS procedures

• help manage risks and hazards in their area

• report and investigate incidents, injuries and hazards and implement agreed control measures

• liaise with their Head of academic/administrative unit, OH&S and other safety personnel

• review and analyze injury and incident reports and data

• develop injury and incident prevention strategies for their area

• monitor local area compliance with OHS policy and procedures

• audit local area OHS compliance with regard to risk, emergency and hazardous waste management

• Help promote OHS awareness.

Wimpie Naude

082*******

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HIGHVELD AUTO NISSAN

SERVICE MANAGER WORK SHOP

• leading and supervising a team of customer service staff;

• Ensure that the needs of customers are being satisfied.

• learning about the organisation's products or services and keeping up to date with changes;

• Aim is to provide excellent customer service and to promote this idea throughout the organisation.

• work at various levels, from head office to the front end of the business and in most cases will be:

helping to develop and implement a customer service policy for an entire organisation; finding ways to measure customer satisfaction and improve services;

• Handling face-to-face enquiries from customers.

• handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;

• issuing refunds or compensation to customers;

• keeping accurate records of discussions or correspondence with customers;

• Analysing statistics or other data to determine the level of customer service provided.

• improving customer service procedures, policies and standards for the organisation or department;

• meeting with other managers to discuss possible improvements to customer service;

• being involved in staff recruitment and appraisals;

• training staff to deliver a high standard of customer service;

• Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses. Jan Steyl

079*******

Kendal Power Station

Stanley Inspection

Safety Officer

Boiler 6 Outage

• November 2015 – March 2016

Boiler 4 Outage

• June 2016 – October 2016

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During Boiler 4 Outage

• Boiler 1 BTI Inspection

• Boiler 6 Tube Leak Inspection

• Boiler 3 Tube Leak Inspection

Responsibilities / Work Experience

• Conduct SHE Inspections

• Conduct focused SHE Audits (Logbooks, Legal Appointments, ect)

• Participate as a member of Safety meetings with the client

• Facilitate Safety discussions (Toolbox talks, Safety meetings)

• Identify non-conformances and conduct near-miss and First Aid investigations.

• Monitor Hazards on site

• Compilation of SHE files

• Site Inductions

• Site/Plant walks with clients

• Statistics for Head Office and Client

Responsible Person & Radiation Protection Officer training – successfully completed. Melanie Britz

076*******

EDUCATION HOËRSKOOL SECUNDA MATRIC 1990

WINDOWS 7

OUTLOOK

AUTOMATE

PINNACLE

STRAFPROSES EN BEWYSREG I

STRAFREG 1 GEMENE REG

STRAFREG 1 STATUTERE REG

ONDERSOEK VAN MISDAAD I

POLISIE BESTUUR 1

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POLISIE ADMINASTRASIE 1

ENGLISH POLICE

STRAFPROSES EN BEWYSREG II

STRAFREG 11 GEMENE REG

STRAFREG 11 STATUTERE REG

ONDERSOEK VAN MISDAAD I1

POLISIE BESTUUR 11

POLISIE ADMINASTRASIE 11

ONDERSOEK VAN MISDAAD 111

SERVICE ADVISOR SA COURSE

WARRANTY SERVICE ADVISOR

CONDUCTING SERVICE SALES

MAINTAINING A POSITIVE RELATIONSHIP WITH SERVICE CUSTOMERS PREPARING TO CONDUCT SERVICE

SALES

SERVICE ADVISOR

TRAFIC COURSE

RCAT ( ROOT CAUSE ANALYSIS TECHNIQUE )

HIRA ( HAZARD IDENTIFICATION AND RISK ASSESSMENT ) MSRM ( MODERN SHEQ & RISK MANAGEMENT )

SHE OFFICER ( HEALTH AND SAFETY REP. COURSE)

MANAGERS COURSE ( NMDP )

RADIATION PROTECTION OFFICER TRAINING

RESPONSIBLE PERSON COURSE

COMMUNICATION develop and implement customer service policies and procedures

• define and communicate customer service standards

• review and assess customer service contracts

• oversee the achievement and maintenance of agreed customer service levels and standards

• direct the daily operations of the customer service team

• plan, prioritize and delegate work tasks to ensure proper functioning of the department

• ensure the necessary resources and tools are available for quality customer service delivery

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• review customer complaints

• track customer complaint resolution

• handle complex and escalated customer service issues

• monitor accuracy of reporting and data base information

• analyze relevant data to determine customer service outputs

• identify and implement strategies to improve quality of service, productivity and profitability

• liaise with company management to support and implement growth strategies

• co-ordinate and manage customer service projects and initiatives

• ensure budget requirements are met

• evaluate performance and manage staff

• identify and address staff training and coaching needs

• promote occupational health and safety within an organization and develop safer and healthier ways of working

• inspect workplaces and workplace equipment, such as lifts, to ensure they meet safety regulations and to identify hazards and risks

• ensure that workplaces conform with organizational procedures and safety standards

• ensure personal protective equipment (such as hearing protection, dust masks, safety glasses, footwear and safety helmets), is being used in workplaces according to regulations

• ensure dangerous materials are correctly stored

• identify and test work areas for potential accident and health hazards, such as toxic fumes and explosive gas-air mixtures, and implement appropriate control measures

• ensure an organization is aware of, and complies with, all legislation relating to its duty of care, workplace activities and the use of its plant, equipment and substances

• record and report hazards, accidents, injuries and health issues within the workplace

• assist with the investigation of accidents and unsafe working conditions, study possible causes and recommend remedial action

• conduct training sessions for management, supervisors and workers on health and safety practices and legislation

• assist with the rehabilitation of workers after accidents or injuries and make sure they experience a satisfactory return to work

• coordinate emergency procedures, rescues, firefighting and first aid crews

• communicate frequently with management to report on the status of occupational health and safety programs

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LEADERSHIP o relevant Training

o customer service experience o

supervisory experience

• in-depth knowledge of customer service principles and

• practices

• product knowledge



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