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Quality Manager

Gurugram, Haryana, India
November 12, 2017

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Key Skills

Profile Summary

Quality Assurance & Control

Material Management

Project Management

Client Relationship Management


Stakeholder Management

Process Mapping

Statistical Analysis

Team Management

Risk Management

Result-oriented professional with over 2-1/2 Decades of experience in Strategic Planning, Quality Management, Risk Management, Project, Construction and Team Management, Continuous Improvement, Process Inspection & Test Planning.

Presently with KBR, Oil & Gas Project, Saudi Arabia as Senior Manager-Q A.

Possessing excellent technical Problem solving skill, Strong in written and verbal communication. Highly Computer Skilled, Adoptive to demand of Change.

Infrastructures, Metro rail, Airport, Industrial Oil & Gas in India and Middle East with Engineering & Project Management consultants and Main contractors.

Expertise in implementing quality management system in compliance of ISO 9001 within applicable legislations, regulations, and codes of practice, Reports review and Analysis, Coordination proactive approach resolving site issues on time, Project Quality Plan

Establishing, implementing, monitoring and controlling and auditing multi project QA/QC Management, Inspection Test Plan to ensure compliance with Project requirements, improve culture of performance, Inter-personnel communication skill, QA Training

Skilled in maintaining close surveillance to verify the Implementation of Quality Management System, Motivating Team for performance, Coordinating Lesson learned, Commissioning and Testing, Stack-holder’s issues, KPI Trend analysis, Quality Process.

As Quality Head expertise in creating and sustaining a dynamic environment that fosters the development opportunities and motivates the high performance amongst the team members, Liaise with legal Authorities, project director for QA, QC issues.

An enterprising leader with skills in leading personnel towards accomplishing common goals

Provide quality inputs to the procedures of design, tendering, and commissioning handing over, inputs in quality review meetings, Quality Procedures, Quality Plan, ITP etc..

Stimulate quality awareness and implications with all project employees and strive for continual improvement, Operational Excellence

Soft Skills

Education & Certification

1991: B.Sc. in Civil Engineering from MIT, Muzafferpur, BRA Bihar University

PMP, ISO QMS Lead Auditor-IRCA, Six Sigma Black Belt, Member Institute of Engineers

(MIE), Life Member-Quality Council of India, Chartered Engineer. Asset Integrity

and Safety Management.

1995: MBA (Online) & 2011: PhD in Project Management (Online)

Career Timeline (2009 to till date)

Work Experience

From : July 2017 - Present

Position : Senior Manager-Quality Assurance

Company : Kellogg Brown & Root Limited Consulting & Design Engineering (KBR – AMCDE) –Oil and Gas, Al-Khobar – Saudi Arabia

Develop, implement and monitor the Project Quality Plan.

Communication of the quality plan and its objectives to staff, consultants and contractors.

Support all project process owners in the development and implementation of their plans and procedures and

the monitoring of their performance on all quality matters.

Develop and implement audit schedules and plans, including unannounced visits.

Carry out and/or lead internal and external audits.

Develop statistical reports on Quality Performance.

Identify and communicate lessons learned.

Coordinate and manage any 3rd Party Audits as required.

Provides specialized technical expertise in support of the Quality program, including specialized inspection and

testing techniques, quality training, statistical methods, audits, quality tools for problem solving and assessment.

Creates inspection reports stating the conditions of a work area to ensure requirements are met.

Makes recommendations for corrective action & preventive action.

Applies knowledge of quality systems and tools to validate and verify contractually required standards for

project execution.

Implements principles of performance evaluation and prediction methods are used to improve product systems

safety, reliability, and maintainability.

Responsible for maintaining quality standard of products and the procedures and materials that go into work scope.

Aligns quality management function with the performance needs of product lines, under general direction,

Is accountable for the performance and results of a related discipline or sub-group within a function.

Manages the delivery of functional objectives by providing leadership and direction to team members.

Participates in the development of functional strategy and may be responsible for global processes and procedures.


100% closure of previous audit findings with root cause analysis and effective corrective and preventive action

Bridged all existing gaps in compliance of Contract schedule “Q”

Set fresh Quality Policy and Objectives, developed strategy to achieve the goals

Established key quality matrix, key performance Indicators, accordingly monitored and control the performance

Conducted pending audits and followed up for closing the findings

Conducted due management review, implemented output recommendation for improvement

May'16 to 2017 with NAA-PDO Oil & Gas, Oman

Quality Manager

Establishing, Implementing, monitoring and controlling QMS. Review Project Quality Plan, Procedures,

ITP, Manage Risk and mitigation, Changes. Internal Audits, Assigning Task.

Vendor and internal process Evaluation, Quality meeting, developed communication channel, Management

Review Meeting, Contractor and Sub Contractor Quality Audit, Closing-out project phases,

Interaction with stakeholders, Consultants, multi project QA/QC Management based in corporate office.

Root Cause Analysis, Quality trend analysis Statics/KPIs, NCR, Quality Metrics, Corrective and Preventive Actions,

Quality report. Monitor Testing, Document and data. Coordinate Quality activities.

Developing long term strategies while having the organizational skill to achieve short and long range financial

and operational goals. Imparting training to site quality staffs, to ensure uniform standard of practice across the site.

Develop the overall project quality plan in line with the ISO 9001, scope of work and client/project requirements

Ensures implementation of the projects quality and execution procedures

Update the project quality documents as and when required

Review supplier PQ documents & coordinate with Procurement for supplier PQ.

Review suppliers & construction contractor quality HSE documents

Assist project team on quality matters

Conduct project internal audits as plan and inform the interested parties accordingly

Review and provide Quality feedback on matters related to the quality to projects and engineering/design team

Compile and distribute the Quality Reporting as per the project requirements

Conduct management reviews/meetings on Project Quality Management System



Played a key role in streamlining the inspection process, identified duplicate efforts, to reduce inspection by 54%, saved 35 days without compromising quality and safety

Track record of identifying personnel utilization and flow issue to reduce time by 59% and saved 1450 hours

Pivotally improved Quality pass from 74% to 97% applying Lean tools in the inefficient work process and reduced backlog by 61%

Acknowledged for identifying quality issues, implemented process improvements reduced it to 21%

Significantly used root cause analysis on safety gaps and reduced it by 56% with team communication, Training and fixing accountability

Engaged in tracking and analysing KPI-Key Performance Indicators and Metrics to detect positive and negative trends, corrected, implemented policies and improved 63% overall performance

Jan’2015 to Feb’2016 with Aurecon on QPMC Material Handling Project, Qatar

Lead Quality Manager

Ensure quality requirements are incorporated into tender document and vendor evaluation procedure

Provided quality inputs to the procedures of design, tendering, and commissioning handing over

Implementing QMS, Liaise with project director for QA, QC issues and inputs in quality review meetings

Internal and External audits as per ISO: 19011, Followed up the findings for proper closure

Management review meeting, Performance evaluation of the contractor

Regular quality meeting on quality issues, non-conformities, and improvement initiative

Audited subcontractor and vendor of materials/ Equipment, training to QA/ QC personnel

Reviewed contractor’s quality plan, procedures, and documents to establish continuous improvement

Collaborated with contractors engineering staffs, clients, vendors and suppliers

Coordinating Lesson learned, Commissioning and Testing, OA/QC activities, Stack holder’s issues

Preparing weekly QA Report, Monthly QA/QC report, KPI Trend analysis

Defined requirements for contractors and vendors – including quality control and quality assurance program, fabrication-yard inspection and testing of critical equipment

Acted as single point of contact for all quality issues, for site staffs, clients and other external agencies

Determining and establishing the quality policy and objectives, preparing and implementing the quality plan, the QA/QC audit plan and QA/QC procedures.

Stimulating quality awareness and implications with all project employees and striving for continual improvement of the implemented QMS.

Defining required QA/QC resources needed during various phases of project progress and managing QA/QC services contracts

Sep’12 to Dec’14 with Penspen-Dar Al Handasah, Oil and Gas Aramco & Kuwait Oil Project, Saudi Arabia

Quality Coordinator/ Manager

Prepared Quality Plan, Management procedure and implemented as per ISO: 9001, aware of ISO:29001.

Reviewed and resolved technical matters related to QA/QC documents Quality plan, ITPs, Procedures.

Defined engineering deliverables related to Quality Management. QA/QC input to the Scope of works.

Provided guidance and QA/QC support to procurement, bid evaluation and design review during FEED.

Detailed engineering, procurement, fabrication, testing installation, commissioning and startup stage.

Conducted verification assurance audit for offshore onshore scope of project, followed up to closure.

Participated critical design review and testing of materials/equipment and failure root cause analysis.

Prepared Monthly QA/QC Reports, analysis of quality status, Followed up QA/QC audit findings.

Evaluated bidder compliance with work scope, Technical and QA/QC requirements.

Analyzed and interpreted and reported the QA/QC status, Managed Training and induction to staffs for IMS.

Followed up NCR for its closure, maintained change records, Risk register, handing over documents.

Reviewed recovery plan, change and waiver request, documentation, delivery package.

Addressed lesson learned, Inputs to HAZOP, Risk, Change, QA/QC review meetings.

Interface with FEED Technical core manager, project head to achieve client objective for EPIC tenders.

Participated contract review process and organized deliverables for the client.

Prepared KPI, quality tables and metrics, analyze trends, identified critical area of improvements.

Previous Work Experience

Jan’10 to Jul’12 with CPECC, Crude Oil Pipeline Project, United Arab Emirates

Lead Auditor/QA Manager

Jan’09 to Jan’10 with ADCC JV, NDIA Airport Project, Qatar

QA Manager

Jan’09 to Jan’10 with ADCC JV, NDIA Airport Project, Qatar

QA Manager

Oct’05 to Dec’08 with Group 3, High Raised Building Project United Arab Emirates

QMR/ Corporate Quality Manager

2004 to 2005 with Essar Oil, Refinery construction Project, India

Manager-Civil / Project Manager

2003 to 2004 with Archirodon, Offshore Project, Qatar-Oman

Section Head - QA/ QC

2002 to 2003 with KSHI JV, Under Ground Cut and Cover Tunnel Metro Rail Project, India Civil Manager/Project Management

2001 to 2002 with Hyundai Engineering, Cable Stayed Bridge Project, India

Quality Assurance Manager

1999 to 2001 with Besix Dabhol, Offshore Enron Power Project, India

Senior Engineer - QA/QC

1997 to 1999 with Afcons Infrastructure Infrastructures, Reliance Refinery, India

Senior Engineer/ Construction Manager

1996 to 1997 with Obayshi Corp., Bridge Project, India

Project Engineer

1992 to 1996 with Civenger-DLF Cement, Cement Plant Construction Project, India

Project Engineer

1991 to 1992 with MSK Engineers, Petro-chemical project, India

Civil Engineer

Professional Affiliations

PMI, ISL, IQF, Member Institute of Engineers-India-MIE, Life Member Quality Council of India-LMQCI,

Chartered Engineer-IEI

Personal Details

Date of Birth: 5th January 1965

Nationality: Indian

Marital status: Married

Driving License: India, UAE, Saudi Arabia, Qatar

Permanent Address: 62, IP Extension, Patparganj, New Delhi, India-110092

Languages Known: Hindi, English, Urdu and Arabic

(Shyam Kishore Singh)

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