Personal Information:

Career objective

To obtain an accounting position where i will be able to contribute my skills, knowledge and experience to a company that will give me an opportunity to develop my career.

Education

● Bachelor's degree in Accounting.

● Faculty of commerce - Ain shams university (2013-2017)

● Overall grade: Good.

Working Experience

● International customer service advisor in Vodafone UK from 30/August/2016.

• Job Responsibilities and Work Experience.

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

During my work experience i handled tasks in different positions.

Got promoted to "Floorwalker"

Responsibilties:

1.a Floorwalker handles a team of new comers from the day one.

2.Handles any behaviour than might happend with a smart way.

3.responsible of teaching the new comers the soft,technical skills required to handle the job and achive targets.

4.Responsible of delivering feedback to the managers so it can delivered to the UK regarding any improvement needs to happed to any of the services.

Personal and Soft Skills

•Ability to work to deadlines, under pressure.

•Attention to details.

•Handling more than one task at the same time with the samelevel of focus.

•Numeracy and a strong aptitude for mathematics.

•Good Communication, Presentation, and Leadership skills.

•Self-Planning and Time Management.

Language Skills

•Arabic: Mother language.

•English: Fluent speaker.

Volunteering work

Volunteered at Nahr Al-hayah Charity From 2013-2016

Title: Team Leader

Responsibilities:

1.Fundraising

2.Organizing Ceremonies

3.Visiting the needed areas to calculate the resources needed.

4.Searching for sponsors and meet with them to convince them to supply us with job for unemployed people and food for orphan families.

Computer Skills

•Windows 7/vista/XP/2000/95/98/Me.

•Microsoft Office 2003/2007/2010.

•EXCELLENT USING OF INTERNET.

•Trouble Shooting (PCs/Networks).

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