Technical Support Engineer
Resume:
Bldg. M*, Apt. *** Park Residences *,
Barwa City, Mesaimeer, Doha, Qatar
******@*****.***
HAJJI ALBA VALIENTE
OBJECTIVE:
To find a job of any description that will fit my qualifications as well as to develop and apply concepts learned to allow myself for greater advancement.
EMPLOYMENT HISTORY
Alfardan Properties
Al Gassar Resort & Residences, West Bay
Doha, Qatar PO Box 29995
Job Title: Technical Support Engineer
April 21, 2008 – August 1, 2017
DUTIES AND RESPONSIBILITIES:
Used the Service Desk System (ManageEngine Service Desk) as a main tool for any user request, incident logs and technical support team projects in a daily basis.
Provide technical support to end-users and tenants on-site (first to second level support).
Configuration of Alcatel Servers, Switches, Wireless Access Points and Routers.
Assists the Network Team with the administration and maintenance of the network infrastructure of Al Gassar Resort.
Managing the file/system backup (daily, weekly, monthly and yearly) using Veeam Backup and Replication.
Maintains inventory of all equipment’s, software and licenses of the company.
Install, test and configure new workstations, peripheral equipment and software.
Manage PC setup and deployment for new employees as per company standard.
Evaluates old PCs, laptops, tablets, printers and other peripheral equipment and recommends if it’s either obsolete, for repair, upgrades or to replace it with new.
Conducting annual maintenance of apartments (IPTV, IP Phone, Router, Wireless)
Conducting periodic maintenance of office equipment’s such as laptops, desktops, printers, scanners and other IT related devices.
Modify configurations, utilities, standard software and other settings for the PCs, laptops and tablets.
Troubleshooting and repairs of desktops, laptops, tablets, printers, switches, software and operating systems.
3T Resources Information Technology, Inc. (Assigned at Cemex Philippines - Corporate Office)
Job Title: Technical and System Support Engineer
May 21, 2007 – April 9, 2008
DUTIES AND RESPONSIBILITIES:
Manage Microsoft Windows 2000, 2003 Server and Tivoli Server.
Monitor resource utilizations and tracks all IT Production Systems for performance and uptime, using available monitoring tools (HP Openview, SMS, MRTG and servers alive).
Perform monthly Microsoft Update patches to Servers and Workstations using System Management Server.
Perform monthly restarting of Non-Critical and Critical servers.
Coordinate to the network provider regarding our leased line MPLS (AT&T) and ISDN line (PLDT & Globe).
Log all incidents, change and create work order in HP Open View.
Administer all servers eg. Active Directory, DHCP, LOTUS NOTES and etc.
Monitors the network connections in Asian region (Singapore, Thailand, Bangladesh, Indonesia, Malaysia, Philippines and Taiwan) using net meeting and remote desktop.
Provide support for software and hardware, peripherals and network access.
Provide support for office productivity applications such as Microsoft Windows XP, Office XP/2003, email and other software as assigned.
Configure server raid controller and installed Microsoft Windows 2003/NT/2000.
Restore lotus notes mail (nsf) from Tivoli Storage Manager Server as per request by the user.
Repair, troubleshoot, configures and deployed desktop, printer and laptops to end users as well as remote desktop support of Asia Region offices end users.
Responsible in coordinating with the end-user regarding upgrades and other technical issues.
Responsible in setup, installation and configuration of LAN, RAS, VPN, Huawei (Globe Visibility) and WIFI connection.
Setup and support the Video Conference of Top Executives.
Prime @ Technologies Specialist Inc. (Assigned at 3M Philippines)
Unit 1114, Cityland Shaw Tower, Shaw Boulevard corner, St Francis
Mandaluyong, 1550 Metro Manila, Philippines
+632-***-****, 6355384, 6361297
Job Title: Helpdesk Support
May 15, 2006 - May 15, 2007
DUTIES AND RESPONSIBILITIES:
Applies first hand recoveries or solutions to problems arising from CPU, printer, workstations and communication malfunction using the Remedy Help Desk system.
Provides technical support to users in the operation and maintenance of PCs and notebooks with regards to its hardware and software.
Installs standard and licensed software and peripherals on all company owned personal computers.
Transfers PCs or workstations from one area to another with the approval of immediate superior when necessary.
Re-set and enable LAN password.
Assist technical support engineers on IT technical projects.
Monitors daily activities through time sheet report.
Installation, updates and configuration of Windows OS and 3M Global standard applications to PCs and Laptops using WINS disk imaging.
Install and update Security Patch for Windows (2000, XP, 2003 server)
Maintenance, repair and troubleshooting of all IT related equipment’s such as CPUs, monitors, switches, printers and scanners.
Coordinates with third-party vendors for critical issues of the servers, printer and other equipment’s related to hardware malfunction.
EDUCATION
Tertiary: Ateneo de Naga University (Naga City, Philippines) October 2003
Degree: Bachelor of Science in Computer Science
Secondary: Universidad De Santa Isabel (Pili, Camarines Sur) March 1998
PROFESSIONAL CERTIFICATIONS
Microsoft Specialist – Server Virtualization with Windows Server Hyper-V and System Center Specialist
Microsoft Certified Professional (MCP)
Microsoft Certified Solutions Associate (MCSA) –Windows 7
Microsoft Certified IT Professional (MCITP) – Enterprise Desktop Support Technician
Microsoft Certified Technology Specialist (MCTS) – Windows 7 Configuration
SDI Service Desk Analyst Qualification
BCS-ISEB ITIL V3 Foundation Certificate in IT Service Management
KNOWLEDGE, SKILLS AND ABILITES
Managing and configuring Alcatel-Lucent IP telephony system, Switches and Routers.
Managing and configuring IPTV system (Locatel).
Knowledgeable in any Windows platform (Windows 10, 8, 7) and Mac OS.
Knowledgeable in Microsoft Office 2010, 2013, Office 365 (Outlook, Word, Excel, Access & Powerpoint)
Symantec Backup Exec 2010 R3, Veeam Backup and Replication
Active Directory User and Computer Administration.
Desktop/laptop troubleshooting and assist users through simple procedures.
Ability to prioritize requests and work schedule.
Ability to learn about new products and technologies.
REFERENCES
Mr. Jose Marie Mercado
Sr. Technical Support Engineer
Alfardan Properties
Mr. Val Crisostomo
IT Operations Manager
3T Resources Incorporated
Ms. Josephine C. Monzon
Prime@ Technologies Specialist Inc.
Senior Vice President
+632*******, +632*******, +632*******
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