EFTYCHIA KOUROUNIOTIS

Abu Dhabi, U.A.E.

Mobile: 052-***-****

E-mail: ac29n8@r.postjobfree.com

PERSONAL INFORMATION

Date of Birth 20 March, 1984

Citizenship American and Greek

Residence U.A.E. (marital visa)

Driving Licence U.A.E. and EU

JOB OBJECTIVE

To acquire an exciting position in Human Resources for a company that is dedicated to staff development and where I can utilize my experience, customer service skills, education, and positive energy to contribute to operational efficiency.

EDUCATION

DEREE - The American College of Greece – Athens, Greece 09/2006 – 06/2008 Bachelor of Science in Business Administration

Specialization in Management; concentration in Human Resource Management Relevant Courses Human Resource Management, Employment Training & Development, Business Strategy, Business Communications, Labour Relations and New Venture Creations Relevant Projects Operations Analysis of Intersport, S.A., Global to Local Operations HRM and The creation of The Drop and Shop Play Nest

JUNIOR – The American College of Greece – Athens, Greece 09/2003 – 06/2006 Associate Degree in Business

WORK EXPERIENCE

04/2014 – 02/2016 ALBARAKAH Investment Holding Company L.L.C., (Workers Village/ Mayar Facilities Management L.L.C.) – Abu Dhabi

HR Officer/ Recruiter

Coordinated with HR manager and other Head of Departments for current and future staff requirements (Manpower Plan). Arranged job openings in various portals, screened applications and shortlisted candidates, arranged interviews and assessed candidates.

Prepared Offer, Evaluation, and Assessment Letters. Gathered required documents for Visa Processing in coordination with the PRO Department regarding Employees Visa update.

Coordinated with Local and Over Seas Recruitment Agencies. Prepared Demand Letters, provided agency with our requirements, selected candidates, followed up on Visa Status and travel arrangements and coordinated with appropriate departments for staff arrival.

In charge of documenting Employee Resignations, Terminations and Warning Letters.

Prepared memos pertaining but not limited to Contract Comparisons, Visa Expenses, Agent Back Charges, Investigation Reports, Notices, and Salary Adjustment & Reclassification.

In charge of drafting the Employee Awards such as Employee of the Month, Company Appreciation and Game Winners.

Assisted in the Annual Increment, Performance Appraisal and Payroll. 02/2014 – 03/2014 NADIA – Recruitment & Management Consultants – Abu Dhabi Internship as a Recruiter (1 month duration)

Analysed Job Descriptions on a daily basis and shortlisted candidates.

Conducted telephonic interviews, screened candidates according to the Job Description and Specification, conducted face to face interviews, verifying experience, work history, technical skills, personality and salary. 10/2011 – 04/2012 Teleperformance Hellas/Apple – Athens Technical Customer Support & Sales Representative for Apple iOS devices Tier1

Provided general information and technical support of all iOS devices, iTunes and apple store while teaching and educating customers.

Set up repairs and sales.

Handled incoming calls from UK and Ireland (Individual consumers, Businesses and Educational organizations).

Used Apple’s database as a research tool, logging in details of each case while escalating “hot” cases to Tier2 and inform team leaders of emerging cases.

Achieved monthly group goals and targets through standardized operational and quality management processes (Northstar’s, KPI’s, CSAT’s). 10/2009 – 10/2010 N.J.A. Group: Andrico Maritime, Lakitira & Akti Helona Hotels – Athens HR / Administrative Assistant

General Assistance Duties: Provided support to both shipping and tourism sectors.

HR and Administrative Duties: Collected and sorted resumes based on position, experience and company requirement. Provided updated folder of shortlisted candidates for final selection, contacted candidates for additional information and arranged interviews. Translated documents, assisted in creation of promotional material and press releases, arranged meetings, followed up on deadlines, handed interoffice memos and contacted new and existing clients.

Office Management Duties: updated databases, collected, organized and analysed both sectors resumes, accounting - receivables/payable. 12/2006 – 11/2009 Village RoadShow Operations SA, Village Cinemas – Athens Sales Associate and Cashier, Village Movie Store

Advised customers on products.

Handled orders and issued invoices.

Managed display of merchandise.

02/2003 – 08/2006 Answer SA, Hondos Center – Athens Cosmetics and Fashion Wear Assistant, Sales Representative and Cashier

Provided information on product quality and availability.

Completed and submitted orders.

Handled all monetary transactions, returns and electronic invoicing. SKILLS

Language Bilingual (English-Greek)

Technical MS Windows, Word, PowerPoint, Excel, Publisher, Internet Explorer, Mozilla Firefox, Telix, Apple internal suite, EZWare

SEMINARS

01/2014 – 02/2014 Advanced Human Resource Management (50 hours), NADIA Training Institute

Functional Duties of Human Resource Management (Recruitment & Selection, Induction & Training, U.A.E. Labour Law, Performance Appraisal, Compensations & Benefits, Health & Safety, Retention Programs, Exit Interviews). 06/2008 – 07/2008 Basic Usage of Information Technologies (ICT Certificate- 100 hours), Ergoway

Word, Excel, PowerPoint, Outlook and Internet.

AWARDS

09/2005 – 06/2008 College Grant, Deree College

06/2007 Co- Curricular Program Excellence Award, Deree College Environmental Club 06/2008 Business Society of the Year Award, Deree College Management Society 06/2008 Co- Curricular Program Excellence Award, Deree College Environmental Club ACTIVITIES

09/2007 – 06/2008 Management Society, Deputy Vice-President 09/2006 – 06/2008 Environmental Club, Vice President REFERENCES

Mr. Wissam Hourani - Head of Administration & Personnel Albarakah Group

+971-**-***-****, 02 555 1666)

Mr. Francois Matta - Head of Human Resources

Albarakah Group

+971-**-***-****, 02 555 1666)

ac29n8@r.postjobfree.com

INTERESTS

Reading adventure novels; hiking; photography

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