Customer Service Data Entry
Resume:
CrisTeena Hoadley
Vancouver, WA 98682
****************@*****.***
QUALIFICATIONS
Keyboarding (65+ wpm) Data Entry MS Word Office Equipment
**-*** ** ***** Windows 7/10 MS Excel Coping/Scanning
Multi-line Phones Outlook E-mail FileMaker Pro Database
Multi-Tasking Scheduling PC Miler
WORK SKILLS
Administrative Professional
Provide administrative support to executive management and professional staff.
Answer, screen, and take telephone messages.
Arrange meetings/catering and conference calls.
Set up travel, hotel, and car rentals.
Assist in planning and hosting of customer events.
Handle internal/external customers and vendor contacts.
Check in and distribute correspondence and mail.
Process time sheets and attendance calendars.
Type, print, copy, and assemble customer proposals, contracts, and legal documents for customer’s signature.
Enter payroll, maintain personnel records and files, and track management training courses.
Assist in preparing mass monthly customer mailings.
Set up, order, and maintain brochures and vendor literature.
Order and maintain office supplies.
Prepare purchase requisitions and shipping memos.
Prepare and process employee expense reports.
Make collection calls, process invoices for payment, and prepare bank deposit slips.
Type envelopes for invoice mailings and file copies of invoices.
Prepare drafts of drivers’ settlements and input road and fuel taxes in PC Miler.
Open and close broker and carrier files.
Obtain insurance certificates for carriers.
Customer Service
Provide excellent customer service to the public and other employees.
Retrieve voice messages from the senior telephone line and mail out exempt applications.
Proofread legal journals.
Update and maintain customer service records and files.
Order review and data entry. Track and status all aspects of order process.
Receive orders and disseminate to appropriate representative.
Type and mail out acknowledgement, completion, and cancellation letters to customers.
Enter new orders into order-tracking spreadsheets and maintain the order data base.
Provide updates and reports involving new order tracking to management.
Set up new files and maintain the customer file room.
WORK HISTORY
Alpine Transportation, Inc. Administrative Assistant Vancouver, WA 2005/2017
Clark County Assessor’s Office Assistant Vancouver, WA 2005
Hire Source (Cadet Mfg.) Data Entry Vancouver, WA 2004
Self Employed Event Planning Consulting Vancouver, WA 2003/2004
Electric Light Wave, Inc. (ELI) Customer Service Vancouver, WA 1998/2001
CDI Corp. (Intel Corp.) Administrative Assistant Hillsboro, OR 1996/1997
GTE NW, Inc. (Verizon) Staff Assistant Beaverton/Tigard, OR 1977/1995
EDUCATION
Business Computer Training Institute Vancouver, WA 1997
(Integrated Computer Applications Certificate)
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