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Microsoft Office Customer Service

Abu Dhabi, United Arab Emirates
November 11, 2017

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Basma Ali Nasr El-Din Awad

Villa *** Al-Khalig Al-Araby street, Al-Khalidia, Abu Dhabi, UAE

Cell: +971-**-****-***



To seek challenging assignment and explore new responsibilities, with an opportunity to grow and enhance my strength and develop new skills


Customer Relations.

Invoice Management.

Accounts Reconciliation.

Strong Communication Skills.

Effective Time Management.

Mathematics Skills.


11 years of experience in processing data, preparing financial reports with AUC Accounting and Finance certification, worked my way up and got promoted to Account Receivable Manager of Department.

Proven ability to work collaboratively with diverse groups and establish ongoing relationships

Demonstrated outstanding customer orientation using strong communication skills

Strong leadership, teaching, curriculum development, and writing capabilities

Computer literal: ERP System, Microsoft Office WinWord, Excel, PowerPoint, Outlook, and MS Project

Bi lingual: Fluent in Arabic and English


(G4S) Secure Solutions, Abu Dhabi, United Arab of Emirates

Senior Receivables Accountant- (March 2017- Present)

Job Responsibilities

Prepare monthly receivable statements.

Reviewing open accounts for collection efforts.

Making outbound collection calls in a professional manner while keeping and improving customer relations.

Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.

Manages collections process to ensure proper sending of follow-up inquiries, negotiating with past due account

Develop and prepare daily, weekly and monthly reports for management on outstanding receivables and collection efforts

Monitor, maintain, & reconcile assigned general ledger accounts

Collect customer payments in accordance with payment due dates.

Identify issues attributing to account delinquency and fix it.

Review and monitor assigned accounts and all applicable collection reports.

Provide timely follow-up on payment arrangements.

Mail correspondence to customers to encourage payment of delinquent accounts.

(G4S) Security Services, New Cairo, Egypt

Accounts Receivable Manager - (July 2006 – February 2017)

Job Responsibilities

Manages total a team of 5 collection officers, 2 Collection Supervisors and 1 Billing Officer.

Manages Accounts with total of 47 Million EGP and reached Sales of 220 Million EGP in 2016.

Develop and Prepare monthly reports such as: Aging report, Collections target, bad debt, and write off analysis, DSO control, and revenue analysis to present to Executive management on daily, weekly and/or Monthly basis.

Manages collections process to assure proper follow-up on inquiries, negotiating various alternatives with creditors and collecting past due accounts.

Supervise timely accurate invoicing.

Manage cash application to assure all cash receipts are applied properly.

Analyze financial statements for large, high-risk customers to report findings and provide recommendations to Executive Management.

Complete projects that require data mining and analytical skills.

Monitor, maintain, & reconcile assigned general ledger accounts.

Vision Petroleum Services, Nasr city, Egypt

Executive Secretary - (Jan 2006 - July 2006)

Job Responsibilities

Prepared varies reports and presentations for managements,

Created filling system, documents, spreadsheets, and compose email,

Organizing Local and International Exhibition, Fairs, and travel arrangements for different departments.


May 2005 Bachelor Degree in Islamic Archaeology, Faculty of Arts, Ain Shams University


Arabic : Mother Tongue Spoken and Written.

English : Excellent Spoken and Written.

MS Office

Focus RT ERP System

Ramco ERP System

Extra Courses

June 2013-Dec. 2014 Foundation certificate in Accounting & Finance at American University in Cairo, Egypt

Course Included

Financial Management & control

Preparation of Financial Statements

Cost Accounting1.

Financial Reporting.

Banking Operation.

February-April 2007 Business Marketing at Knowledge academy

September-December 2005 Basic Business Skills Acquisition (BBSA) program at FGF.

Course included

Business English

Business writing

Presentation skills

Communication skills

Career development skills

Employment skills

Computer skills (MS office, MS project, and Internet Search)


Nationality: Egyptian Birth date: 5th of Oct 1983

Gender: Female Marital Status: Single

References furnished upon request

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