THERESA M ARTIN

*** * ***** * *.

CHILLICOTHE, O H 4 5601

ac29ky@r.postjobfree.com

Ph: 7-40-773-****

Professional S ummary:

Service-oriented w ith o ver t wenty y ears e xperience. E xcellent c ommunication a nd t ime management s kills. H andles t asks w ith a ccuracy a nd e fficiency. R ecognized f or r ecouping t he most m onies b ack f rom t he M ichigan C atastrophic C laims A ssociation. S elected s everal t imes to t ravel t o o ther b ranches t o a ssist i n c atching t he b ranch b ack u p a nd t rain n ew p ersonnel. Travelled t o L ouisville K entucky t o b e c lerical s upport f or t he c atastrophic l osses d ue t o t he tornado.

Personal - M ember o f t he N ational H onor S ociety a nd i n t he b ook o f W ho’s W ho 1 976. Experience

Casualty/Property D amage A djuster October 2 012 - N ovember 2 013 Encompass I nsurance C ompany, C olumbus, O H

Received a ccident r eports. C ontacted i nsureds/claimants t o v erify f acts o f a ccident, i njuries sustained, t reatment s ought a nd d amage t o p ersonal p roperty. Obtained p olice r eports, s poke t o w itnesses, t ook r ecorded s tatements, g athered e stimates f or repairs t o p ersonal p roperty, r eceived m edical b ills, o btained o utstanding l oan a mounts f or totalled v ehicles.

Inputted m edical b ills a nd r epair b ills i nto r eview s ystem. Negotiated w ith i nsured/claimant t o s ettle t otal l oss o f v ehicle. Disbursed f unds t o p ay m edical b ills, r epair b ills, l oan p ayoffs a nd i nsured/claimants f or l oss o f vehicle.

Prepared p aperwork t o m ove v ehicles t o s alvage y ard f or s ale. Documented a ll a ctivity o nto c omputer.

Personal I njury P rotection/Medical P ayment A djuster M arch 1 995 - S eptember 2 012 Encompass I nsurance C ompany, C olumbus, O H

Received m edical c laim n otices. C ontacted i nsured c oncerning f acts o f t he a ccident, i njuries sustained a nd t reatment s ought.

Obtained m edical b ills a nd m edical r ecords. Inputted m edical b ills i nto r eview s ystem u sing p rocedure a nd d iagnosis c odes. Reconciled m edical b ills w ith t he m edical r ecords. Reviewed a ttendant c are/replacement s ervices s ubmitted f or n ecessity/reasonableness. Coordinated w ith n urse c ase m anagers f or o ngoing c are o f c atastrophically i njured p arties. Negotiated w ith m edical f acilities, d urable m edical e quipment c ompanies, c ontractors a nd persons p roviding a ttendant c are/replacement s ervices f or r easonable/necessary s ervices. Issued p ayments t o t he a ppropriate p arties f or s ervices p rovided. Submitted r equest f or r eimbursement/appropriate d ocumentation t o t he M ichigan C atastrophic Claims A ssociation f or m onies p aid a bove t he s tate m andated t hreshold. Entered i nformation i nto t he M ichigan C atastrophic C laim A ssociation’s d atabase. Reported r eceipt o f m onies f rom t he M ichigan C atastrophic C laim A ssociation t o t he s upervisor and t he b ranch m anager.

Documented a ll a ctivities o nto t he c omputer s ystem. Backed u p c o-workers.

Customer S ervice R epresentative D ecember 1 993 - M arch 1 995 Encompass I nsurance C ompany, C olumbus, O H

Receiving i ncoming c alls, a nswering t hose q uestions p ossible o r t ransferring c all t o t he appropriate p erson/department.

Assisting a djusters w ith c lerical d uties s uch a s c ontacting f acilities f or f urther i nformation o r follow u p o n b ills/records.

Inputting o f n ew a uto/home o wner c laims i nto t he c omputer s ystem a nd a ssigning n ew c laims t o the a ppropriate a djuster.

Issuing p ayments a s i nstructed b y t he a djusters. Documenting t he c omputer s ystem w ith a ny a ctivity. Financial S ervices S ecretary J uly 1 989 - D ecember 1 993 Lutheran S ocial S ervices, C olumbus, O H

Answered t elephones a nd g ive i nformation t o c allers, t ake m essages, o r t ransfer c alls t o t he appropriate i ndividuals.

Use c omputers f or v arious a pplications, s uch a s d atabase m anagement o r w ord p rocessing. Collect a nd d eposit m oney i nto a ccounts, d isburse f unds f rom c ash a ccounts t o p ay b ills o r invoices, k eep r ecords o f c ollections a nd d isbursements a nd e nsure a ccounts a re b alanced. Assisted w ith p aperwork f or g rants/loans/bonds f or t he f acilities d epartment. Performed a ll o f t he p hysical b anking.

Monitored o ffice s upplies a nd d id t he r eordering o f s ame. Cash C lerk J anuary 1 983 - J une 1 989

Dairyland I nsurance C ompany, C hillicothe, O H Received p ayment b y c ash o r c heck.

Reconciled m oney a gainst r eceipts.

Inputted p ayments i nto t he c omputer.

Inputted c ash a nd c hecks i nto a n e ncoder, p repared b ank d eposit a nd t ook d eposit t o t he b ank. Assist c ustomers b y p roviding i nformation o r t ransferring c all t o t he a ppropriate person/department.

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