Seeking a Receptionist/Administrative position with utilizing exceptional communication skills, clerical abilities and front desk experience to ensure the efficiency of the facility. Highly dedicated, with a proven record of high client satisfaction. Quality-focused billing professional successful at settling patient and insurance accounts. Accurate and detail-oriented with extensive bookkeeping and clerical knowledge. Data Entry
Expert in Quick Books Pro
Accurate and detailed
Excellent communication skills
Microsoft Excel certified
Knowledge in Nextgen/XactAnalysis
CMS-1500 billing forms
Filing and data archiving
Multi-line phone proficiency
Strong work ethic
09/2016 to Current
ONE CALL CLAIMS
CFO/Executive Accounting Assistant
Develop monthly financial statements, including cash flow, profit and loss statements and balance sheets Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.
Performed field audits on wide variety of clientele using Quick Books System Manages, verifies and inputs payroll data.
Processes the monthly billing and handles out going mails. Researched and resolved billing problems that had been previously missed. Performs any other administrative tasks supervisors ask to be performed. Analyzed accounting statistics and prepared financial reports Consolidated accounts payables, accounts receivables and payrolls Generated budgets/forecasts for the management team Managed and recorded company expenses
Responsible for providing regular input on monthly reports Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
Act as a liaison between staff members and executive leaders to ensure important information is relayed, escalated issues are flagged and resolved, and mediocre matters are solved by appropriate parties. 07/2014 to 08/2017
CMS PILOT CATASTROPHE
Receptionist/Office Manager Assistant
Greet and welcome guests in person and on phone: answer and direct inquiries. Assist and manage all claims from Allstate/American Family. Extensive workers compensation claim management experience Effectively deal with inquiries and requests
Accurately utilize Shoretel Phone System
Assist as backup for any Administrative duties Prepare correspondence and documents Investigated and processed claims reports and supporting documentation. Adhere to HIPAA rules and regulations
Served as central point of contact for all outside vendors needing to gain access to the building Contacted insurance providers to verify correct insurance information and get authorization for proper SUMMARY
Dispersed incoming mail to correct recipients throughout the office Made copies, sent faxes and handled all incoming and outgoing correspondence. 10/2013 to 08/2015
EXPERT GLOBAL SOLUTIONS, INC
Receptionist/Customer Service Rep
Cross-trained and provided back-up for other customer service representatives when needed. Demonstrated ability to interact with a wide range of people in an open, friendly, customer-oriented manner.
Responds to any patient questions and concerns and directs them to appropriate location. Answer incoming telephone calls, make copies, send faxes and handle all incoming and outgoing correspondence Other duties and responsibilities as assigned. Greet and welcome guests upon entry and direct inquiries Demonstrated problem solving skills, required.
Receives, screens, routes and responds to incoming telephone calls. Use EMR software to manage patient records and files(fax reports, insurance information and scan documents); reinforce and uphold patient confidentiality as required by HIPAA and pharmacy Assists with coordination of employee Prize Patrols Reviewed patient co-payments and recorded payment transactions; obtained third-party authorization for services provided and communicated outstanding balances to insure companies and patients Opened and properly distributed incoming mail.
Maintained a clean reception area, including lounge and associated areas. Organized all new hire, security and temporary paperwork. GENERAL ED/ACCOUNTING May 2014
S.S. Murphy High, Mobile, AL, United States
Top [25%] of class
References Gabriela Johnson, Manager CMS Pilot Catastrophe 251-***-**** Carlissa Pettway, Co-worker CMS Pilot Catastrophe 251-***-**** Jamel Nichols, Teacher Eastpointe Hospital 251-***-**** Administrative duties, backup, central point of contact, conferences, make copies, customer service, Data Entry, documentation, EMR software, faxes, fax, insurance, access, Excel, mail, office, Outlook, Phone System, physical therapy, QuickBooks, receiving, routing, scheduling, sorting, telephone, Applies common sense and logic in the performance of job duties, and in responding to customer needs.. EDUCATION AND TRAINING