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Project Management

Berazategui, Buenos Aires Province, Argentina
65000 (Brutos)
November 11, 2017

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Work Experience

QA Project Management

Avaya February 2016- Present

Team: 5-10 people

Lead the project scoping and planning and the estimated cost of QA. Contribute to statement of work development and risk assessment, including but not limited to define goals and objectives, identifying and documenting Client requirements, resource requirements, project risks, and the translation of the Clients’ business requirements into specific deliverables.

Ensure projects are completed on-time, within budget, and within client expectations for quality and functionality.

Manage Client Acceptance of the solution managing Client expectations in line with the agreed statement of work.

Manage day-to-day Relationship with client stakeholders and resolution of all issues. Maintain and communicate project status to all stakeholders in reports and status meetings.

Lead and manage contractor/vendor/Consultant over complex projects.

Service Manager

Neoris June 2012- February 2016

Team: 35-50 people

Software Factory Management: Serve as the primary customer interface and communicate with the Customer Service Manager.

Review contracts and negotiate terms and conditions.

Communicate with Leaders, Customer Managers, and Account Managers, Director and Stakeholders outstanding updates and job status ensuring project success.

Lead daily project execution to maintain project accountability and ensure project financial closure and success.

Review revenue pacing and billing and approve supplier invoices. Financial (budget, cost).

Lead shift handover review sessions to improve the effectiveness of future projects.

Interview candidates and assess job qualifications to assist with the recruitment and hiring processes.

Team building, Risk, Scope, Integration, GAP Analysis.

Continuous improvement measures. Root cause analyses. Participates in the development and adoption of enterprise quality standards, processes, tools and methodologies to ensure cost efficient, timely and effective services that support the Information Technology strategy. ITIL, ISTQB best practice techniques. Change Management.

Follow up and Control: Service Performance (Metrics y KPI), Feedback, Team Objectives. Provide leadership in identifying and evaluating trade-off (benefits vs. impacts) and resolve issues. Promotes methodologies for knowledge transfer inside the organization. Training and coaching

My main goal is to be part of a big challenge, leading and manage a great team to make the difference for our customers. As a Manager and Leader I am always

focused on continuous improvement and strengthening of relations with the client to achieve results with the highest level of excellence. As a leader I ́ve always worked on motivation, agile management, self-organization, proactivity, and communication to achieve the highest possible level of productivity enabling the achievement of objectives in the short, medium and long term.


3915, 153 street, Berazategui


March 25 th 1982




Related to Experience Areas points:

Industries: Telecommunication (Neoris), Contact Center

(Avaya), Financial (Olenick), Banking(Banco Macro, Hipotecario, Galicia), Transport and Toll (Kapsch), Consultancy (Neoris, Olenick, Banco Galicia, Banco Macro), SAP (Neoris)

Technology/tools: PPM, Liquid Planner, Project, Excel, Jira,SQL,Oracle,DB2,HP QC, SOAPUI, Sharepoint, TFS, On time, Testlog.

Methodology/Frameworks: CMMI, ITIL, SCRUM,


Expertise Areas

2015- PMValue

Project Management Training (Get it –(52 PDU))

Project Management Certification (ongoing)


ISTQB Foundation Certification (Get it)

2009-2014- Icana/UBA

American/British English.(Upper Intermediate

Level Get it)

2007-2012- Palermo University

Bachelor Degree in Information Technology

2003-2006 -ESBA College

Systems Analyst/Systems Programmer (Get it)

2000-2014- Additional Training

Java Programming, SQL Programming, VBnet programming at Education IT. Tuning with SQL Server 2005 at Buffa Systems. Leadership, Personal Marketing and Negotiation at SQUADRA.


Olenick & Associates April 2011-June 2012

Serve as client point of contact regarding defect discussions and resolutions for Chicago Mercantile Exchange customer.

Customer Remote Management. Status Report

Management of risk and issues.

Translates complex system requirements and

specifications into test requirements to ensure adequate test case coverage.

Requirement Analysis. Planning, Estimation, Analysis, Test Case Design and Execution.

Team Leader

Kapsch April 2009-April 2011

Team: 5 people

Lead project testing and set testing guidelines

Predict project completion based on analysis of issue priorities and counts

Serve as client point of contact regarding defect discussions and resolutions

Help define initial Project needs and allocation of testing resources for assigned projects

Coach and mentor QA analysts, QA Engineers and QA Leads

Quality standards and process. Work under CMMI best practice techniques.

Identifies appropriate types of testing needs (i.e., functional, integration, regression, compliance, browser, etc.).

Analyze results to ensure existing functionality and recommends corrective action. Identify and report defects, bugs and other issues

Provide budget and timeline information about quality assurance/quality control tasks and participation for complex projects

Responsible for the project implementation progress, project cost, quality and risk control, to make sure the project can be delivered as required by the shareholders. Responsible for coordinating resources internally and externally, team building.


Banco Hipotecario, Macro, Galicia

February 2003-April 2009

Development: Web, Stress Test, Batch Automation. Documentation of test results to assist in debugging and modification of software. Has thorough understanding of business process.

Identify test environment requirements, including data sources (extraction, creation, manipulation), files and tables

Requirement Homologation throughout Testing Activities. User Support


Self-motivated and eager problem solver who establishes good team rapport

Logical and methodical with stellar communication skills

Strong interest in application development, the

development process and technologies

Depth knowledge of testing/Software Development

procedures, methodology and best practices

Coaching Provide timely guidance and feedback to help others strengthen specific knowledge and skill areas needed to accomplish a task or solve a problem.

Business Needs Analysis Ability to define the client’s requirements within the context of their business. Ability to assess the opportunities, benefits, risks, and success factors of a potential solution. Tracing the requirements from source through implementation and verification and controlling all requirements and scope change.

Decision-Making Ability to use logical, sound judgment and experience to determine the appropriate course of action based on scenario, procedures, and guidelines, for a given situation.

Problem-Solving Gather and use information needed to develop effective solutions to difficult problems or situations.

Facilitation and Meeting Management Guide the

activities of an individual, group or team toward a desired result or outcome. Drive consensus and team ownership of decisions.

Influencing Others Ability to assert ideas and persuade others to commit action.

Conflict Management and Negotiation Ability to come to sound agreements with counterparts in business or

organizational situations where there is disagreement or differences in interest.

Procurement/Supplier Management Estimate, plan, and manage the work of subcontractors and other external project resources. Develop and manage subcontracting agreements.

System/Technology Integration Ability to identify and bring together a variety of technologies to deliver a complete information system that supports operational and management objectives.

Awards & Achievements

Avaya: Implement a new Quality review process through Quality Assurance area.

Avaya: Being a referent related to Quality Management

(being chosen by vendors and customer).

Neoris 2014 Practical Visionaries Award

Neoris: Act as a bridge to get new business/contract.

Banco Hipotecario: Award: Implementation of Batch automation process for homologation area

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