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Customer Service Manager

Location:
Qatar
Salary:
8000
Posted:
November 11, 2017

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HAFIZ MUHAMMAD ARSLAN

Doha, Qatar (Mobile) +***-*0032316

ac29jb@r.postjobfree.com

Summary

I am a results and goal-oriented leader with the demonstrated ability to influence diverse, cross- functional groups and meet critical deadlines in a fast-paced environment. I enjoy cultivating relationships to compliment my abilities and boost productivity while innovating and fostering the development of new ideas and technology. My cross-functional background includes experience across a range of businesses and industries. My particular passion is for business development focusing on the growth and development of a brand or company while managing operations and business strategies.

Education

Sep 2013 - August 2015 Post graduate Diploma (International Business)

ANGLIA RUSKIN UNIVERSITY

Sep 2011 – June 2013 Masters of Science (Project Management)

UNIVERSITY OF SUNDERLAND

Sep 2007 – Dec 2010 Masters in Business administration (Finance)

UNIVERSITY OF CENTRAL PUNJAB

Work History

June2017 BUSINESS MANAGER

PAKISTANI RESTAURANT (QATAR)

Recruiting, training and supervising staff.

Analysing sales reports and making strategies accordingly.

Control the wastage by well managed production.

Ordering supplies by analysing competitive supplier.

Agreeing and managing budgets.

Planning menus.

Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.

Promoting and marketing the business.

Overseeing stock levels.

Producing staff rotas

Nov2015-May2017 ‘ACCOUNTANT’

TASK COMMUNICATION (PAKISTAN)

Post and process journal entries to ensure all business transactions are recorded.

Updates accounts receivables and issue invoices.

Updates accounts payable and perform reconciliation.

Assists in the processing of balance sheets, income statements and other financial

Statements according to legal and company financial guidelines.

Assist with reviewing of expenses, payroll records etc. as assigned.

Update financial data in databases to ensure that information will be accurate and immediately available when needed.

Prepare and submit weekly/monthly reports.

Assist senior accountants in the preparation of monthly/yearly closings.

Assist with other accounting projects.

Jan 2012 - Dec 2014 TEAM LEADER

PRET A MANGER LONDON (UK)

Educated and empowered the Front of the House team, Barista, HFC and Customer Host to deliver personable, knowledgeable, differentiated customer service.

Further responsibilities include all aspects of Human Resource and hospitality management.

Strategically responsible for the development of internal procedures, to ensure the restaurant is running at a maximum level of productivity.

Ensured ingredients used minimized waste and maximized sale.

March 2011- May 2011 INTERNEE (FINANCE)

SMEDA (Pakistan)

Worked directly with Finance Manager to ensure monthly goals are met consistently.

Manage cash controls as well as maintain book keeping up-to-date.

Ensure maintenance of the general and subsidiary ledgers.

Ensure account receivables and payables activities are performed accurately and timely.

Ensure that payroll is prepared periodically with consistency.

Manage the preparation of balance sheets, income statements, expense reports, etc.

Core Competencies

Procurement

Controlled the purchasing budget.

Ensuring the adequate supply of all required materials, components and equipment.

Managed the procurement supplier relationships for the company.

Developing relationships with distributors.

Leadership & Managerial

Team leader with a proven ability to train, supervise, motivate, and evaluate performances.

Strongly committed to team-building and staff development.

People oriented, enjoy working with team.

Consistently professional communicator – even in difficult circumstances.

Computer Skills

SAP (FICO) Configuration knowledge in:

General ledger.

New general ledger.

Accounts receivables.

Accounts payable.

Asset accounting.

Microsoft word, Excel, Power point, Outlook.



Contact this candidate