Customer Service Data Entry

Professional Summary

Experienced with over ** years of giving exceptional customer service and customer support to the public by telephone in a call center environment and directly by serving as an Office Manager. Have confidence and patience to effectively communicate with thousands of customers from all cultures and economic levels. Capable of handling up to 100 plus calls per day inbound or outbound. Superior multi-tasking ability allows for troubleshooting while using computer applications, keeps a professional demeanor, researching, and resolving issues. A solid history of ensuring great customer satisfaction. Self-motivated, highly organized and detailed oriented with a proven ability to meet deadlines.

Work History

Personal Care Assistant

Ashley’s Home Care Agency, Whitakers, NC current- Feb 2015

Duties:

Care for elderly adults, general housekeeping, monitor Meds, laundry, dishes, and assist with motor skills and some minor physical mobility. Also, responsible for monitoring and assisting wound care. Help building confidence with client once again become independent.

Customer Service Associate

West Corp Rocky Mount, NC 2012 - 2013

Duties:

Gave quality customer service to members of mail order pharmacy.

Average 50 to 75 calls daily.

Processed payments via private insurance

Placed refills of prescription meds

Data entered and processed data case by case

Discussed and resolved customer product complaints

Gathered and verified all required customer information for validation purposes.

Defused volatile customer situations calmly and courteously.

Customer Service Rep 1

BB&T Corp Wilson, NC

2011 - 2012

Duties:

Answered a constant flow of customer calls with up to 150 calls in que per min

Researched and troubleshoot case by case call to bring resolution

Recorded via customer acct for follow up and closing remarks

Processed open acct information to obtain correct information to customer

Prepared and processed data re Fraud claims as needed

Referred unresolved customer grievances to chosen departments for further investigation.

Communicated basic understanding of banking policy and procedure

Office Manager

St. Mary's Home Care, Rocky Mount, NC 2008- 2011

Duties:

Communication with members of management and staff for CEO

Greeted visitors, customer, clients decided purpose of visit

Frequently used Word, Excel software including some payroll spreadsheets

Maintained integrity of documents including data entry for processing and placement

Often handled petty cash from CNA/PCA for training fees

general office duties with basic understanding of HIPPA compliance

Prepared documents for office staff and employees for meetings, including but not limited to letters, memo’s, invoices, and spreadsheets.

Cross trained in Human Resources processes including orientation, training, seminars, preparation of documentation for New Hire Packets and payroll software

Sr. Customer Care Rep

Beazer Homes Raleigh, NC 2004 - 2008

Duties:

Made outbound calls to new and existing homeowners with warranty guidelines.

Scheduled apptmts for homeowners with various vendors and contractors for repairs and inspection

Managed and communicated daily with a small group of field technicians.

Created documents for easy workflow for technicians and staff.

Communicated with contractors/vendors to assure instructions of homeowner's service requests.

Help Desk Specialist I

Sprint Telecommunications Tarboro, NC 1999 – 2004

Duties:

Effectively handled technical problems associated with telephone calling features

Offered superior customer service with great phone voice and tone.

Proficient in basic navigating and computer skills.

Meet and exceeded aims as an on-line representative and meet sales quotes

Cross trained in phone quality monitoring.

Volunteering in Community:

Wells Elementary School, Wilson NC Librarian Assistant 2010 to 2016

New Christian Food Pantry, Wilson, NC Active laborer with local food bank and Toys for Tots program

Wesley Shelter, Wilson, NC Active donor and support of various programs

TCT Christian TV, Wilson, NC Active prayer partner 2016 to current

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