Customer Service Manager

Kaitlyn King

** ***** ***** *********, *** ****

Mobile 045*-***-***

Home (07) 3202 4771

Email *************@*****.***

Objective

I am a Job seeker desirouous of a career in the hospitality industry. I am highly capable of working in all areas required. I am a dedicated hard worker, with outstanding communication and research skills. My enthusiasm to learn new skills quickly will help your company meet its Milestones and Targets.

Skills & Abilities

Susscessfuly Completed Certificate II in Hospitality

Susscessfully Gained Responsable Service of Alcohol (RSA)

Highly capable of working in all areas

Dedicated, Enthusiastic and Efficient hard worker with a Positive attitude towards work

Quick skill learner with Attention to detail

Maintaining professionalism

Experience in serving customers, Ensuring customers are efficiently served to a high quality

Experience dealing with crowds and large demands

Outstanding communication and research skills

Able to deal with conflict in a professional manner and solve concearns in an effective and reasonable manner

Experience the Enjoyment working as part of a team, and working on my own

Computer Literate – MS Word, Excell and Power Point

Hobbies & Interests

Performing and creative arts Piano, clarinet and guitar

Reading books of a wide variety Cooking

Intellectual activities Traveling

Exploring different cultures Photography

Cleaning and organization

Employ Experience

August 2017– Present

Various Brisbane Night Clubs – Club Greeter, Drinks Waiter and Bar assistant

Casual (short notice) Drinks wait Staff (renumeration via commission)

Greet customers and usher them to a suitable location in the club

Take Customers orders and place order at Bar, then deliver to customer, assist at bar

Ensure allocated area of club under my supervision is maintained to customers satisfaction.

Ensure allocated area of club maintains legistated requirements

September 2016 – Setember 2017

McDonalds, Riverlink - Crew Member

Fully trained on back area operations

Worked all areas of back area

Completed Grilled, Fried, Assembly line (insinuator/ assembler) SOCs

20th - 24th June 2016

Hair Majesty. Redbank Plains- Assistant Hairdresser (work experience)

Completed required work experience at the establishment

Played an assisting role around the Salon

Trained in different areas of hairdressing

February - July 2015

D Block Coffee Shop. TAFE South West, QLD- Trainee server/ barista

Certificate II students ran a coffee shop every Wednesday morning to complete needed services

Filled in different roles at different times

Worked as a cashier, server and barista

Set up and Shut up the Coffee Shop and Espresso Machine

Kept the serving area tidy and presentable

Kept track of stock and stocked up when needed

July 2015

Miners Right Bar and Restaurant. TAFE South West, QLD- Trainee bar attendant

Trained to a five star standard

Worked the bar for restaurant services, set up and close bar at end of each service

Maintained the bar area tidy and presentable

Kept track of stock and stocked up when needed

Completed orders for customers

Ensured Resturant was set out correctly and table settings were as required

Greeted and ushered guests to the selected table

Presented menu to guests and explained the menu when required

Informed guests of Chefs' specials

Obtained orders and liaised with kitchen of any special requests.

Deliver guests food to the table and clear discretly (Shown and Practiced “three Plate carry”)

Education

January 2016 – September 2016

Ipswich State High School, Brassall, Ipswich- High School

Repeated year 11 by choice

Enrolled as a year 11 student at the end of 2015

January 2013 - December 2015

Faith Lutheran College Plainlands, Plainlands - High School

Completed year 9 - 11

Enrolled as a year 9 student in late November 2012

Started year 9 in January 2013

January 2002 - December 2012

West Moreton Anglican College, Karabin- Kindergarten - Middle School

Enrolled in Kindergarten in 2002

Completed my education up to a year 8 level

Professional Training – Certificate II in Hospitality

February 2015 - July 2015

TAFE South West, Bundamba - Certificate II in Hospitality and Responsible Service of Alcohol

Completed and obtained my Certificate II in Hospitality over a six month period

Completed and obtained my Responsible Service of Alcohol certificate

Trained to a five star standard in front of house services such as waitressing, barista and bar work

Certificate III in Hospitality

I have enrolled at TAFE South West (Bundamba). For “Certificate III in Hospitality” training Commencing early 2018 (Dates to be confirmed). RPL will be credited from my “Certificate II in Hospitality”.

Professional Certifications

Certificate II in Hospitality, TAFE South West

Responsible Service of Alcohol, TAFE South West

Referee

Aleesha Sakowski Kristy Walsh

Manager / Shift Manager Owner of Hair Majesty

McDonalds – Riverlink 043*-***-***

(07) 38127840 ************@*****.***

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