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Microsoft Office Air Force

Mebane, North Carolina, 27302, United States
November 11, 2017

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David Greenhill

**** *** *** ****, ******, NC ***02


IT professional with a passion for technology and a strong desire to assist Users in finding ways to make that technology work for them. With a wide background in technical support in hardware and software test and development, a demonstrated ability to integrate communication skills, support experience, customer-focused solutions and knowledge of current industry trends, I’m prepared to develop the skills that new and developing technology will require.


Windows 7/8/10

Linux and Android

Mac OS X

Microsoft Office, Exchange and Lync

Hardware/Software installation and configuration

Desktop systems

Install, configure, upgrade and troubleshoot vendor neutral systems

Perform post installation configuration

TCP/IP configuration


Preventative system maintenance

Understanding of development, networking, security and business concepts

Troubleshooting and diagnosing software and hardware problems

Browsers: IE 11, Edge, Mozilla, Firefox, Opera, Chrome

Install and configure Windows Server 2008


Lenovo through CTG, Morrisville, NC April 2011 – September 2017

Technology Specialist

Contract position to perform functional, evolutional and end user testing on Windows, Android-and Chrome devices

Developed a technique for side-loading Android OS for updating devices in stores with no Wi-Fi access

User Experience testing on desktop, laptop, tablet and smart phone devices

Performing test and evaluation of Windows 8/8.1/10 beta releases

Functional testing to support Windows 10 application development

Developed test plans, test cases, and other documentation

Trained other techs to flash Android software using both Windows 7 and Linux Operating Systems

Created Win 8 Metro application XML content using a Marketing tool, providing User Guide documentation on the process

Trained other techs in creating XML for a marketing tool

Special testing of Cloud applications across a variety of smart devices

Perform VR/AR testing to support a gaming upscale User application

Received a Corporate award for work with the PC & Cloud Computing Group and Advanced Technology Center

Sony Ericsson Mobile Communications, Research Triangle Park, NC March 1999 – May 2010

Test Technician – Cellular Technology

Project Lead on several projects, performing Hi-Speed Data testing in a Lab environment

Configured and maintained PC, laptop, and server test stations, performing hardware, OS and application installs and upgrades

Developed a disaster recovery backup system

Team Lead for WAP Test Team, performed over-the-air live Field testing for WAP browser, DRM, Downloadable Content, and Proxy Server test suites

Scheduled and performed Systems, Feature, Feature Interaction, Stress & Stability, and Performance testing on mobile devices, using scripted, manual, and heuristic test routines

Performed advanced User testing on cellular devices, including Windows Mobile, Symbian, and Android smart phones

Created test content to perform WAP browser test cases using WML, HTML, and CSS tags to create browser test pages

Set up HTTP servers using Windows Server 2000 and 2003 to house these test contents

Set up e-mail and FTP servers for test purposes

Used various logging and debug tools to gather information and help resolve issues

Recorded test results using Mercury Quality Center software

Maintained documentation on test results and provided written and verbal reports

Trained, supervised, and mentored Contractors, Co-Ops, and other technicians

Technical Contractor, Computer and Network Specialist

Computer and LAN/WAN contracting for Research Triangle and Piedmont area companies through agencies such as Aerotek, Manpower, and Kelly Technical Services, Research Triangle Park, NC

Start Date: 10/1989 End Date: 02/1999

Job Description:

Provided computer, LAN/WAN, Network Admin, install and configure, and User support for companies such as Bell & Howell, IBM, MCI, Northern Telecom, and G.T.E. Government Systems. Experience with computer and network support for a variety of industries:

Central Carolina Bank, Durham, NC - Technical Engineer

NC State campus, Raleigh, NC - Network Specialist

Highlands Insurance Group, Raleigh, NC - Network Administrator

Holiday Inn Reservation Call Center, Raleigh, NC - Network Administrator

Howard, Perry, & Walston Realtors, Raleigh - Network Consultant

Computer and Network Technician

University of North Carolina Office of Data and Video Communication, Chapel Hill, NC

Start Date: 02/1981 End Date: 08/1989

Job Description:

Responsible for planning, installation, operation, testing, and maintenance of communication networks for the UNC Campus.

Install and maintain SNA, Ethernet, Token Ring, Novell, Apple-Talk, and other Local Area Networks for all departments on campus.

Network Local Area Networks onto Campus-wide Broadband (X.25) Wide-Area Network. Install and support UNC's connections to the Internet through Triangle University Computation Center (TUCC) and Microcomputer Center of North Carolina (MCNC).

Install and maintain T-1 data circuits, dial-up modems, On-line Catalog Network, and Video Tele-Classrooms. Install and configure equipment connections to a Convex mini-super computer for a Molecular Modeling Chemistry Lab and a Geographic Information System.

Test and trouble-shoot equipment failures to component level. Generate written and oral reports. Supervise other technicians and student assistants. Provide Help-Desk support to Users.

Designed and implemented a patch panel cross-connect system for organization and efficiency


1/1973 – 9/1974

United States Air Force

Advanced Electronics, Keesler Air Force Base, Biloxi, MS

Telecommunications; Mobile Communications Systems

Completed Leadership Training courses

Received letter of commendation from group commander

Fifth Mobile Communications Group, Robins Air Force Base, GA

Radio Relay Communications; Achieved 7-Skill-Level in point-to-point micro-wave communication equipment and systems operation and maintenance with the Fifth Mobile Communications Group

Held Secret Clearance

Honorable discharge


Continuing Education Seminars and Webinars at Lenovo

Windows 8/8.1/10 Operating Systems

Android Mobile Operating Systems

Linux Operating System


Agile Software Development

Android Application Testing

Computer Systems Image Creation and Deployment

Cloud Storage and Security

Agile and Waterfall Software Development

Disaster Recovery and Backup Systems

New Horizons Computer Learning Centers, Durham, NC

Installing, Configuring, and Deploying Windows 7

Windows Server 2003 and 2008

Cisco CCNT Training

Cisco CCNA Training

Continued Education Courses and Seminars at Sony Ericsson

Windows Mobile Operating Systems

Symbian Mobile Operating Systems

UMTS Training


Lean Six Sigma Yellow Belt Training

Android Mobile Operating Systems

Heuristic Testing

A-GPS Training

LTE Technology

Mercury Quality Center Training

Continued Education Courses and Seminars at the University of North Carolina at Chapel Hill

Apple OS and Networking

E-mail and Messaging Systems

Ethernet Networks

Mini-Microcomputer LANs

Broadband (X.25)

LAN/WAN Networking

T1/T3 Communication

Sun Operating Systems

Data and Video Communications

Micro-to-Mainframe Communication

IBM 4/16 MB Token Ring Networks

UNIX Operating Systems

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