Stacey Prahl

**** ***** ****. #****

Jacksonville, FL 32216

ac29ht@r.postjobfree.com

904-***-****

WORK EXPERIENCE

Sales Associate I Convergys - Jacksonville, FL - November 2014 to Present

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. Prepare complete and accurate work including appropriately notating accounts as required. Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’).

Order Picker Randstad USA - Jacksonville, FL - February 2013 to July 2014

Assigned to The Body Central in Jacksonville, FL. Retrieve products for Internet orders from pick sheets. Find items which may have been re-located, but new location is not stated. Fix orders which may have a wrong product or size for processing. Return items to proper place after they have been returned from customers.

Data Entry/Typist Randstad USA - Jacksonville, FL - November 2012 to January 2013

Assigned to State Farm Operations Center performing Data Entry of Homeowner and Commercial loss detail for claims. Created and printed form letters, grouped policy numbers from various documents into batches.

Telephone Interviewer Thoroughbred Research Group - Madisonville, KY - April 2008 to July 2012

Conducted Surveys over the telephone. Entered information provided by respondents onto a computer work station using a CfMC platform. Also responsible for entering Start, Finish times as well as break times into a computer time keeping program, WebCATI.

Student Worker Madisonville Community College - Madisonville, KY - 2006 to 2007

Assigned to the Teaching Enhancement Center. Performed updates and maintenance on department computers. Created a database to track use of department equipment and how often faculty and staff used the Teaching Enhancement Center. Assisted with creating web sites for faculty to comply with college requirements. Answered the phone, took messages, and forwarded calls when necessary. Made copies, collated papers, sent faxes. Performed basic maintenance on TEC computers.

Data Entry Operator Commercial Data Processing - Medford, NY - June 2002 to January 2003

Responsibilities Enter assigned work into computer workstation. Checked work before submission for accuracy. Responsible for time-keeping.

Data Transcriber/Clerk Internal Revenue Service - Holtsville, NY - February 2001 to June 2003

Data Transcriber: Entered Tax information onto the Integrated Submission Remittance Processing System (ISRP). Performed research on a computer work station using the Integrated Data Retrieval System (IDRS).

Clerk: Ensured work from each Data Transcriber was retrieved, reviewed and returned to their respective unit.

EDUCATION

BS in Computer Information Technology Western Kentucky University - Bowling Green, KY

SKILLS

Basic Web design using HTML and Adobe CS4: Photoshop and Dreamweaver, Data Entry, Typing, Customer Service, Order Picker.

PROFESSIONAL DEVELOPMENT, NOTABLES

Performing First Coast Pops Orchestra

Past Matron and member of Emera Chapter, Order of the Eastern Star, New York State

Attended US Army ROTC – Studied Military history, weaponry, leadership, and tactics

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