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Human Resource Professional

Houston, Texas, 77043, United States
November 11, 2017

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***** **********, *******, ***** *****

Cell: 281-***-**** -


Exceptional leader talented at Recruiting, Advising and Payroll. Technically-savvy with

outstanding relationship building, training and presentation skills.


Payroll/HRIS Systems: ADP, Kronos, Staff development

QuickBooks, Paycom Team leadership

Process implementation

Computer Skills: outlook, PowerPoint, Team leadership

Publisher, Excel, Microsoft Office, Conflict resolution

Microsoft Word Strong verbal communication

Trainings: Root cause Analysis, EEOC

training, Employment Law, Sexual

Harassment, OSHA


05/2016 to Current Employee Services Director TW

VillaSport - The Woodlands

As the Employee Services Director, I help bring to life a high performance culture

that develops, empowers and recognizes great employees and delivers five-star

service, and exceptional programs.

In decisions and actions, I am guided by VillaSport's WE SERVE principles


I fully execute all VillaSport Standard Operating Procedures and takes ownership of

the over HR operations, utilizing full discretion in interrupting HR policies and


Full cycle recruitment and retention, including new employee onboarding, includes

new employee orientation and off boarding (conduct exit interviews), as well as

new hire training and continuous training for tenured staff.

This process includes background checks, initiating the offer letters and

compensation and benefits plans.

I recruit for 12 departments, including, each that have their own skill sets and


I recruit from seasonal/hourly (Retail, Childcare, Food and Beverage) to

professional/licensed candidates, which includes forecasting staffing needs to

events, and seasonal requirements.

I Utilize Careerplug (applicant tracking system) for applicant tracking and

communications, as well as other job board and career fairs to in order to promote

talent acquisition.

Utilize Paycom (HRIS) to Monitor/ Track leave, PTO usage, and FMLA.

Manage all leave requests, such as FMLA, personal leave of absences, military

leave, worker's compensations claims through correspondence with the employee

and their supervisor.

Conduct I-9 audits as per policy.

Ensure personnel files are maintained confidentially and ensure that HIPPA

regulations are followed.

Employee Relations - misconduct investigations, ensure that all employment laws

are in compliance, advocate for employees through relationship management,

policy development.

Work as a liaison with directors and employees to find a resolution during conflict

resolution, as well as problem solving on issues within their department.

Work with 12 Directors in talent management in forecasting needs, as well as

succession plans for Directors and Lead employees.

Assist employees with benefit enrollment.

Schedule and plan employee recognition and all staff events.

Facilitate and lead management training on topics as employee engagement, and

how to improve customer services and satisfaction, as well as employee


Designed and implemented a weekly employee newsletter to help foster employee


04/2014 to 05/2016 Office Administrator/Human Resource Manager

Personal Caregiving Services Responsible for Full cycle of recruitment and

retention which, includes checking references on all incoming employees,

completing background checks, scheduling drug test and monitoring results,

employee onboarding (hiring) and off boarding (firing).

Development and implemented a curriculum for New Employee Orientation and

trainings, which included classroom and on the job trainings.

Payroll - completes payroll, bi-weekly employee time sheets for accuracy and

completion, and the inputting and processing of payroll and client billing.

Track leave, PTO usage, and FMLA.

Implemented a process improvement for payroll system and enhanced employee


Project coordination when payroll laws changes in respect to caregiver exemption, I

directed and planned the change in the payroll system, which included change of

paydays, timesheets and processing schedule.

I was responsible for oversight of all misconduct investigations, advocating for

employees, policy development.

Policy administration and revisions of employee handbook was completed on a

timely manner.

Ensured we were in compliance with all state and Federal regulations.

Reporting to appropriate licensing agencies and investigate all employee


Staff development was completed through ongoing coaching, completed yearly

05/2010 to 04/2014

01/2010 to 04/2010

07/2006 to 10/2009



evaluations and appraisals, as well as leadership development with the lead

caregivers and supervisors in order to achieve performance improvement.


Texas -DADS – Richmond, Texas

Day to Day operations of the Residential Department, which had 900 FTE's in a

multi-unit facility.

Supervised 5 professional staff and responsible for 1500 hourly employees.

Supervised full cycle HR functions, including payroll, training and onboarding.

Employee Relations - I was the campus consultant on all employee issues such as

corrective actions, policy misconduct, FMLA, PTO approval, performance

management, as well as grievances and unemployment hearings.

Worked with directors to ensure that ethical treatment of staff and residents was


Utilized critical thinking and data analysis to look at trends of staff behaviors and


Presented findings to facility leadership through both written and verbal


Community Integration Advocate

Advocacy Inc – Houston, TX

Addressed questions and concerns from the general public.

Conducted needs' assessments and referred clients to financial, medical, and social

and community assistance and services.

Collaborated with community leaders, organizations and public agencies to

promote the organization's community service programs.

Executive Director

Mosaic – Bryan, TX

Day to Day operations of Southeast Texas agency, with 500 FTE's.

I over saw multiple sites in which we provided services.

Human Resource function of this position are as follows: Estimated and justified

financial, staffing, facilities and equipment costs based on project needs and

available resources.

Reviewed staff work and gave comprehensive and constructive feedback.

Explained human resources policies and procedures to all employees.

Conducted telephone and onsite exit interviews for all employees Answered

employee questions during the entrance and exit interview processes.

Worked closely with HR business partners to facilitate year-end talent reviews and

articulate team strengths.

Selected and interviewed candidates for all available positions.

I was the final decision maker on all employees hired into the agency.

Worked with agency attorney on all areas of Labor Laws.

Bachelor Degree of Science: Sociology Eastern

New Mexico University - Portales, NM

2016 Master Degree of Science: Human Resources Management

Capella University - Minneapolis, Mn

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