Job Related Summary:

**+ years of experience in reception/customer service;

10+ years of inbound outbound calls/switchboard experience;

10+ years of experience in Microsoft Software;

10+ years of experience in data entry;

Local Candidate; and

Excellent communication and interpersonal skills.

Experience:

UNITED WAY/CONNECT2HELP/211 (11/2016 – Present) Seasonal Energy Assistant

Schedule appointments at various satellite locations throughout Marion County, Indiana during the EAP season

Ensure applicants are aware of the documentation needed to comply with regulations set forth by Indiana Housing and Community Development Authority (IHCDA)

Utilize Information and Referral software program and complete required documentation on every call

Possess a good understanding of Energy Assistance Program policies to be able to answer basic questions regarding the application

Refer customers to community resources and other organizations as needed

May determine or participate in determining customer's eligibility for financial/food stamps/healthcare assistance

Excel in a fast-paced job requiring professional, courteous, and effective communication with clients, staff, volunteers, partner agencies, and the public and

Perform miscellaneous job-related duties as assigned.

PREMIERE CREDIT, Indianapolis, IN (03/2015-10/2016)

Call Center Collections/House Routes Specialist – Company contract dissolved

Communicate with debtors regarding repayment of delinquent debt, achieve assigned goals and make required number of daily phone calls;

Profile debtors, obtain demographic/financial information and update information on each call;

Refer accounts for legal/administrative wage garnishment, if applicable, as dictated by department and/or client requirements;

Perform/use skip tracing to locate debtors in the most efficient manner, effectively communicate with third parties to obtain location information and profile accounts that are determined unlocatable/

exhausted;

Work and ensure all accounts are worked within client standards, department/division standards,

Federal/State regulations, FDCPA/PCNA Compliance Policies and maintain specified file of accounts;

Maintain clear, concise and accurate documentation of all attempts and/or contacts made/received for

accounts;

Maintain current knowledge of and comply with all Federal and State regulations governing collections FDCPA, Privacy Act, FCRA, etc; and

Attend/maintain continuing education/training in industry, training sessions, integrate information obtained through training/policy changes into daily routines and assist with collector productivity monitoring through reports and daily productivity measurements.

NAVIENT, Fishers, IN (12/2014-03/2015)

Customer Resolution Specialist – Temporary Assignment

Responsible for contacting Dept. of Education student loan customers, endorsers and co-makers

whose accounts are more than 60 days’ delinquent or critically near default via CLASS (Consolidated Loan Administration and Servicing System) MS DOS;

Reduce delinquency and secure payments;

Effectively communicate loan responsibility importance and default consequences; and

Counsel customers on available repayment/deferment options.

STONEGATE MORTGAGE, Indianapolis, IN (07/2013-10/2014)

Front Desk Associate/Clerical Support – Contract Ended

Responsible for monitoring, reviewing and application of Compliance program;

Entered Data from Excel spreadsheet for Economic & Strategic Research (ESR) into Harland Inter-LINQ (E3) database;

Entered Data from Excel spreadsheet for KS Uniform Commercial Code (UCC) into Service Director and (E3) databases;

Generated ad hoc data pull of 50 States via Marketrac - CoreLogic software;

Create State/County Charts via Fair Lending Program-Lending Patterns and Google Earth.

Assisted with all state/federal compliance reviews, Home Mortgage Disclosure Act (HMDA) monitoring, staff training and policy administration; and

Responsible for maintaining North Haven front desk and managing commercial telephone switching system;

Greeted/assisted guests, vendors and clients while answering multi-line phone system, directing/routing incoming calls to the correct individual or department within the business and/or send to a message system, such as voicemail, if required;

Responsible for incoming/outgoing U.S.P.S., FedEx and UPS mail i.e. distributing incoming mail and outgoing mail prep;

Stayed abreast of company policies/procedures and policy/procedures;

Assist with and train temporary employees for various projects; and

General clerical duties.

MILLINEAR & ASSOCIATES, Indianapolis, IN (06/2013-07/2013)

Front Desk Receptionist - Temporary Assignment

Responsible for opening/closing front desk/switchboard;

Answer multi-line phone system while obtaining appropriate/necessary information to assist caller in directing him/her to correct department and/or personnel;

Prepare/process invoices daily for AP by coding date received, job number and vendor number;

Prepare/process Safety Analysis Plans by coding date prepared, building number and scanning to database for Executive Secretary of Safety;

Weigh/stamp mail via Pitney Bowes Postage by Mail machine for mail pick up, maintain postage log, mail delivery log via express carrier and sign for special Recall deliveries; and

Make daily announcements via paging system and other general clerical duties.

BIRMINGHAM LOGISTICS (BELLE FOODS), Birmingham, AL (10/2012-06/2013)

Collections Specialist – Company Filed Bankruptcy

Heavy collection call volume to resolve past due accounts receivable;

Perform reconciliations on disputed accounts receivable;

Negotiate payment arrangements with customers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures;

Accurately and professionally document account information and collection activities in the accounting and financial reporting system;

Follow and ensure compliance with all company policies and procedures; and

Other duties as assigned.

BRADLEY ARANT ROSE & WHITE LLP, Birmingham, AL (10/2006-09/2012)

Corporate Receptionist/PBX Operator– Lay off due to Firm merger

Organized travel arrangements, processed purchase requests and maintained log via MS Excel for IT

Managers and Staff;

Created standard correspondence, maintained/preserved documents via scanning into Hummingbird DM (Document Management) System;

Responsible for managing multi-line commercial telephone switching system, taking a high-volume of inbound calls for Corporate Office, as well as, overflow calls for seven outer offices while professionally maintaining busy Front Desk;

Greeted clients/guests and political figures with a high level of professionalism providing direction to the appropriate conference rooms, guest waiting area/beverage center and/or guest office;

Notified Attorney/Paralegal of guest(s) arrival via phone and/or email, fulfilled guests' requests and validated guest parking ticket(s);

Monitored/reserved conference rooms as requested via switchboard and/or Master Calendar for all seven (7) offices;

Assigned temporary passes, maintained sign-in sheet/log, hand delivery sign in sheet/log, Pitney Bowes mail delivery/distribution sheet according to Firm policy and guidelines;

Served as Hostess for Attorney lunch room known as Judge Grubb, assisted with special requests from attorneys, judges, paralegals/legal secretaries regarding lunch menu, additional guests, number attending and Judge Grubb capacity status;

Voice recordings for Corporate Clients/Litigating Partners

Shut down main switchboard and activated voice mail at the end of each work day and

General clerical duties.

Education: CENTURY BUSINESS COLLEGE Los Angeles, CA

Major: Business Administration

SKILLS/COMPUTER EXPERTISE:

• Computer Proficiency

• Computerized multi-line phone systems

• Data-Entry/10-Key Calculator

• Matrix Care Clinical and Resident Management

• Organized/Filing

• Strong Customer Relation Skills

• Word Processing/Typing

• Other general clerical duties

• FACS (Flexible Accounting Collections) Software

• MS Excel, Outlook, PowerPoint and Word (2007/2010)

• Internet Explorer

• Lexis Nexis

• TransUnion TLO

• Track-It Ticketing System

• E3, Service Director and Doc Velocity/Blitz Docs

• Cisco Computerized Phone Systems

• Summation Database

• Humming Bird Document Management System

• Refer Software Solutions

• ShorWare Phone System

• Appointment Plus

PROFESSIONAL DEVELOPMENT:

“Employee of the Month”

October 2017

CARMEL HEALTH & LIVING – Carmel, IN

• “Two (2) Super Star Awards for Route Retention”

August/October 2015 and August/October 2017

PREMIERE CREDIT – Indianapolis, IN

• "Outstanding Customer Service"

Gold Star Awards 2x Winner

BABC LLP University- Birmingham, AL 06/2012

• "Continued Education Award"

BABC LLP University- Birmingham, AL 10/2011

• "MS Excel 2010 Success of Achievement”

CED Solutions- Hoover, AL 09/2011

• "CT Summation iBlaze Power User"

THE CT SUMMATION LITIGATION SUPPORT BOOT CAMP - Kissimmee, FL 10/2008

• "A+ Microcomputer Software and Support"

ATHENA - Hoover, AL 01/2008

• “Monthly In-Services”

CARDON UNIVERSITY – Carmel, IN 2017

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate