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Customer Service Sales

Location:
Cicero, New York, United States
Posted:
November 11, 2017

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ROBERT J. EVANS

! * Compass Lane. • SKANEATELES, NY 13152 ὸ (315) ***-**** ac29fx@r.postjobfree.com

SALES ACCOUNT MANAGEMENT (LOCAL & NATIONAL)

QUALIFICATIONS PROFILE

• Highly self-motivated and results-driven management professional with more than 24 years providing high- performance sales & marketing, customer service, account management, and business operations management in the retail and hospitality industries.

• Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

• Flexible with quick learning abilities to reach high productivity levels in fast-paced work environments.

• Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

• Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities. KEY EXPERTISE

• Strategic Planning & Execution

• Marketing & Sales (Trad. & Online)

• Business Development

• Service & Retail Sales Management

• Territory Sales Administration

• Multiple Account Management

• Customer Service Management

• Event Management

• Profitability Management

• Fiscal & Budget Management

• Relationship Management

(Customers, Public, & Suppliers)

• Merchandise Inventory

Management

• Process/Workflow Improvement

• Policies & Regulatory Compliance

(i.e. OSHA, EEO, etc.)

• Staff Supervision & Development

• MS Office, Email/Webmail, Web

Research, Social Networking, &

Online Collaborative Computing

PROFESSIONAL EXPERIENCE

TAYLORMADE ADIDAS GROUP • UPSTATE NEW YORK

Senior Technical Sales Representative - Sales Division Mar 2007 – Sept 2016

• Promote and sell new product lines to existing and new accounts that include Dicks Sporting Goods, Golf Galaxy, Off course green grass accounts, private country clubs and public golf courses.

• Interact with accounts to assist with various product training and issues.

• Increased market share to capture and retain the number one sales categories in 4 out of the top 6. (# 1 in Driver, Irons, Fairway Metals, Hybrid categories, # 2 in premium golf ball and golf shoes).

• Maintained driver ranking at #1 for 14 years in a row. BIRDS NEST INN AND SUITES • SKANEATELES, NY

General Manager Apr 1994 – Oct 2016

• Managed all routine daily operations for the property, group and corporate sales, while overseeing staffing, guest relations, marketing and accounting functions that support business growth.

• Captured and retained new business for groups and sales with large companies such as: Carrier Corporation, Honey Well, Welch-Allyn, General Electric, Syracuse University, Chesapeake Energy, Gould’s Pumps, SUNY Cortland, Hill-Rom Corporation and Community General Hospital.

• Increased sales by 45% in the first 10 years as General Manager. Assistant Manager Dec 1992 – Apr 1994

• Responsible for overseeing the day to day operation of the hotel, providing customer service and supplies inventory oversight, marketing the property, and supervising all accounting activities.

• Managed a staff of 15 front- and back-offices employees, ensuring compliance with company policies, service quality standards, and industry safety regulations for both guests and employees. EDUCATION & CREDENTIALS

• B.S. in Business Administration

SUNY POLYTECHNIC INSTITUTE • Utica, NY

• Double Associate’s Degree in Accounting & Business Administration CAZENOVIA COLLEGE • Cazenovia, NY

Professional Affiliations

• Golf Chairman: Club Board of Directors, Highland Park Golf (2009 – 2014)

• Greens and Grounds Chairman: Highland Park Golf (2009 – 2014)

• Golf Chairman: Board of Directors, Skaneateles Country Club (2005 – 2007)

• Member: Board of Directors, Skaneateles Chamber of Commerce (1999 – 2001)

• Golf Chairman: Board of Directors, Highland Park Golf Club (1998 – 2004) Letters of Recommendation available upon request.



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