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Customer Service Administrative Assistant

Toronto, Ontario, Canada
November 11, 2017

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Hardworking professional seeking administrative/ Customer Service position

highlights of qualifications

Experience dealing with customers from different backgrounds

Great interpersonal, listening, and communications skills both written and verbal

Well organized with strong multi-tasking and time management skills

Team player and a self-starter with ability to follow instructions and guidelines

Punctual, flexible, reliable, fast learner, and results-driven

Languages: English and Tamil



Receptionist – Volunteer April 2016 – Present Settlement Assistance and Family Support Service (SAFSS)

Maintained the front desk and reception area in a neat and organized manner.

Received and distributed faxes and mail in a timely manner

Periodically sat in on staff/board meetings to transcribe notes and put together meeting reports.

Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude

Administrative Assistant – Volunteer July 2016 – Present


Organized and prepared boardroom for meetings

Provide information to internal and external clients

Relying to email, telephone or face to face enquiries

Resolve administrative problems

Mail Clerk March 2003 – June 2014

Yvelo Mailing Service – Scarborough, ON

Programmed and operated laser machines

Sorted and stacked mass amount of mail

Operated and maintained various mail sorting machines (i.e. Enject Bascrow)


Certificate: Volunteer- SAFSS June 2016

Award: Volunteer Appreciation- SAFSS July 2016

Certificate: Achievements Award for Connecting dots to employment- YMCA Oct 2016


Grade 12 Commers Holy Family Convent (Jaffna Sri Lanka)

Business Administration Diploma (2016) Netteck Training Solution Inc. (Markham, Ontario)

References available upon request

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