Technical Support Manager

Matthew O. Froom

• Hollister • CA • *****

408-***-**** • *********@*****.***

Objective

To obtain a challenging IT Position that utilizes my varied experiences in IT, Management, Troubleshooting, installation, and materials handling.

Experience

Advanced Technology Services Inc. (Fujifilm) * Santa Clara Ca

IT Field Service Representative II

Desktop & Laptop and, Phone equipment support. MS Active Directory, MacAfee ePolicy Orchestrator (ePO), VTC issues and Maintain Network

Printers and Copiers

DMI Inc. ( DMDC ) • Seaside, Ca

Help Desk Manager for DMDC Systems

Managed and run day to day operations of help-desk team, Daily active directory administration. VTC Manager & Maintain 10 Video Tele-Conference rooms run monthly Division VTC and Monthly Town hall VTC. Trouble-shoot all VTC issues and Maintain Network Printers and Copiers for all 8 floors of DMDC. Support desktop and other departments daily, Attend multiple daily department and operational meetings, setup laptops for remote VPN computing. Write and maintain reports for multiple departments and divisions of DMDC. Troubleshoot Cisco VPN client on all operating systems. Troubleshoot Citrix VDI Clients.

DMI Inc. (@ DMDC ) • Seaside, Ca

Help Desk lead for DMDC Systems

Managed and run day to day operations of help-desk team

Support desktop and other departments daily, Attend multiple daily department and operational meetings, setup laptops for remote VPN computing. Write and maintain reports for multiple departments and divisions of DMDC

Sullivan & Cogliano ( Diageo Winery ) • Paicines, Ca

Tech Refresh

Installed new computers for Winery – Desktops and Laptops – Ensured Data transfer and setup all applications on new desktops and laptops.

Crown Castle International ( Formerly NextG Networks, Inc.) • Milpitas, CA

01/2017 - Present

08/2015 – 11/2016

02/2014 – 08/2015

01/2013 -02/2013

04/2008 –01/2013

Fiber Dig Facilities Manager

Developed Fiber map evacuation, fiber locating, and dispatching for all USA fiber (5000+) nodes on a DAS network; Hub server IT support for Hub server equipment /IT support (Desktop and Server)remote IT Support from home for servers, routers and nodes and web apps 5000+ nodes (VPN Clients - Avential Sonic wall Windows VPN) (Remote Desktop clients –MS Remote Desktop, VNC, Team Viewer)

Network Operations Center Manger Built NOC for Monitoring and troubleshooting 5000+ nodes on DAS network with Andrew-ADC and Powerwave; support Field Technical Support as well as local Field Technical and IT support for NOC

Hewlett Packard • San Jose, CA 09/06 – 02/08

GPS-North American Onsite Admin at Cisco Systems Onsite administrator/technical support for all HP MFP printers in North America and Canada; telephone and remote support for users with printing issues; responsible for all IDF connections for all 40+ Cisco building for HP printer fleet including installation; technical support for European and Asian installations of HP leased printers; managed Remedy software for user technical issues and maintained HP Web jet Admin server for firmware and printer consumable monitoring

Manpower Professional • Boise, ID

Hewlett Packard

Front End Clerk-Help Desk

Tier 1 troubleshooting for various HP warranty and Help desk servers; account maintenance for adding, deleting and modifying accounts

09/03 – 12/04

Hewlett Packard • Boise, ID • 09/03 – 05/04

Software Tester (located at Quality Logic, Inc.)

Test released and unreleased HTML with Java and PL/SQL, XML, JSP, Java applets software on a Windows, Novell network; troubleshoot bugs and effects and reported to software developers

Applied Materials ( TAOS Contract) 03/95 – 02/03

Executive Laptop and PDA support, SMS Distribution, DOS scripting for SMS software distribution and Migration Installing and maintaining 7 Servers and 250 Desktops, in Logistics environment. Maintaining barcode scanners and Zebra Barcode Printers with 350 TCIP printers in 12 different buildings Maintaining Backups of HP& Compaq Servers with Archserve 2000 and Backup Executive software and all 300 + desktops. Application integration support installing and maintaining, Remove unauthorized software, New Hardware/software testing, Web Server and SQL, Access Databases, and the Server for R&D machine shop. Maintaining web based oracle desktop application, Oracle client support. Wireless network and bar-coding equipment support.

Intel (Santa Clara Ca.)

Computer Network Engineer/ Technician

2200 Mission College Blvd. Santa Clara, CA 95052

Installing all hardware. Installing software and software upgrades. Troubleshooting PC network, server & Desktop problems under Dos, Windows 3.1, Windows 3.11, Platforms. Installation & support of Novell 3.12.

01/94- 02/95

Qualifications

Hardware

Intel and AMD computers

Desktop Video Conferencing

Dell and IBM laptop, desktop, server

Compaq, dell, HP servers, SCSI Raid systems

HP printers, Xerox, Canon copier/printer

Connection and Communications

Ethernet, Twisted Pair, Modems

ISDN modems, ISDN lines/TI connections

DSL ADSL

Cisco Routers and switches

Cisco VPN, Citrix VDI Platforms

Software Applications

All Windows Operating Systems

Active Directory/Exchange 2008/20012

Oracle client; Lotus Notes certified

Microsoft mail LAN mail, MS Outlook, OWA

Reflections mail

Norton and MacAfee anti-virus, RSA security

Email setup and maintenance

LAN Operating System Software

Windows Operating Systems

Linux and UNIX

Mac OS X

TCPIP

SMS Scripting; Baryon Vines

Novell

Active director, DHCP, DNS, WINS, TCP/IP and LAN

Education/Certifications

Compaq College • Santa Clara, CA

Computer Training Academy • San Jose, CA

Diploma – Servicing Compaq Products

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